• Monitored the entire order lifecycle on behalf of the customer, ensuring seamless coordination from order inception to entry into the WITS/GSA portal, culminating in successful implementation and billing.• Spearheaded the meticulous oversight and validation of billing accuracy for all completed orders. Demonstrated proficiency in managing a substantial volume of transactions, with a yearly total of 7,030 orders processed, resulting in billings totaling $304.3 million. Collaborated closely with team members to swiftly address and resolve any discrepancies in billing processes.• Conducted quarterly audits utilizing SolarWinds to verify the accuracy of inventory for all switches and routers, ensuring adherence to standards of precision and completeness.• Collaborated extensively with clients to deliver contractual and ad-hoc reporting services, encompassing weekly order status updates, monthly billing reports, as well as site-specific inventories and billing management.• Implemented innovative best practices aimed at optimizing the customer experience, including the development of innovative order entry procedures facilitating streamlined tracking and auditing of hardware assets.• Collaborated closely with both Sales and Finance teams to guarantee punctual billing and precision across all orders.

Effectively oversaw budgetary allocations, forecasts, capacity planning, inventory management, and IT project initiatives, encompassing substantial deployments of storage hardware, switches, and testing equipment within a robust 14.7 PB SAN environment spanning five data centers, inclusive of international locations. Key Achievements:•Procured all hardware, software, and licenses for the organization, ensuring seamless acquisition processes. Managed the return and replacement of 6.19 PB of storage capacity over a five-year timeframe, consistently meeting or surpassing all lease return contract deadlines.•Oversaw the installation of all hardware in conjunction with systems integration teams and external vendors.•Developed and administered a $36 million budget for DSS, providing comprehensive updates to management, including quarterly reforecasts and adjustments.•Successfully managed inventory and analyzed forecast to ensure storage capacity and availability across all data center locations.•Collaborated with the Tools Team to define comprehensive requirements for the development of a new ticketing system and participated in the testing of beta and final releases to ensure alignment with organizational needs and standards.•Minimized software maintenance contract expenses through annual review and assessment of maintenance estimates. •Fostered and sustained relationships while maintaining open channels of communication with both current and prospective storage clientele, culminating in significant cost savings in storage solutions.

Managed and supported a complex NetBackup environment consisting of 9 primary servers and over 30 media servers, alongside 5 ACSLS servers, across four major US cities and two international sites, facilitating the backup operations of over 2300 clients. Additionally, maintained SUN servers and tape robotic systems to ensure seamless functionality. Key Achievements: •Conducted weekly meetings with numerous data protection clients to enhance backup success rates and throughput. Implemented advanced backup strategies, such as SAN to SAN backups and backups to disk utilizing the Clarion Disk Library to optimize data protection processes.•Orchestrated the migration of clients from VERITAS NetBackup 3.4 to 5.1, ensuring seamless transition and enhanced functionality.•Collaborated with the legal department to ensure comprehensive backup coverage for all financially significant hosts, in alignment with SOX compliance regulations.•Formulated and executed a comprehensive test plan for the new ESO customer request system and team websites, facilitating seamless integration and user experience. Compiled errors for the Development group for refinement and enhancement of tools and applications.•Partnered with the largest backup client to establish a standardized backup exclude list for database clients, resulting in optimized resource utilization, reduced tape consumption, and improved success rates.•Identified and resolved customer backup failures, providing expert guidance on backup optimization strategies, and recommending alternative backup solutions for larger clients.•Held accountability for SUN servers within the NetBackup environment, ensuring their reliability and optimal performance.•Implemented the migration of backups from the production network to a dedicated backup network, enhancing network efficiency and security.•Authored documentation and developed shell scripts as necessary to streamline operational processes and ensure consistency in execution.