I am a value-driven leader passionate about elevating B2B digital products, client relationships and driving revenue growth. My experience spans banking and payments at leading financial institutions including Visa, Citi, and Bank of America Merrill Lynch.With a background in product innovation and relationship management, my leadership transcends traditional frameworks. I integrate human-centered design with client needs — a synergy that guides the definition and delivery of innovative solutions, client-centric strategies, and product roadmaps, impacting multiple client segments across the US and Canada.As a trusted executive partner, I led cross-functional projects while managing a layered team of product strategists. I specialize in B2B digital product development and relationship management, leading strategies that drive revenue growth across small business and commercial payment segments. ▬ 𝐅𝐨𝐜𝐮𝐬 𝐀𝐫𝐞𝐚𝐬 ▬🌿 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐆𝐫𝐨𝐰𝐭𝐡 & 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐨𝐧: Drive initiatives resulting in multi-million dollar increases— achieving over 20X growth annually— exceeding revenue targets and profitability goals, while consistently outperforming benchmarks in customer acquisition and satisfaction.🌿 𝐂𝐗 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Direct projects that uncover competitive advantages and enhance market credibility, such as a commercial card project for a firm’s largest North American client, advancing our place in a key RFP.🌿 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧: Lead client-centric digital product strategies, turning insights into actionable solutions; co-developed a MVP for a North American small business fleet card platform launched in 2022.My experience in strategic and tactical roles deepened my understanding of small business and enterprise needs—from payment processes to access to credit, and from financial education to effective cash flow management. ▬ 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐏𝐡𝐢𝐥𝐨𝐬𝐨𝐩𝐡𝐲 ▬Influenced by Brené Brown and Adam Grant, I lead with integrity and build trust by inviting empathetic, candid, and courageous conversations. By fostering a culture that empowers teams and individuals to realize their potential, we align initiatives with client needs and business objectives, create value, and develop solutions that meet current capabilities and anticipate future demands— all while laying the groundwork for progress.Outside of work, I enjoy playing pickleball, perfecting my serve and learning strategies.✉ Let's chat about CX and innovative products impacting the banking and payment segments.