Oversee company operations to ensure a smooth and positive experience for the client.

• Build and maintain strong client interactions based upon credibility, communication and trust.• Manages complex projects and responds to frequent demands of multiple customers. • Oversees multiple accounts, programs/projects/tasks in a fast paced environment. • Work in collaboration with other departments such as sales, marketing, and customer service, to ensure client service levels are being maintained. • Facilitate growth of the client revenue to targeted goals by penetrating various areas within the account to uncover promotional opportunities.• Worked with sales to discuss & pinpoint reasons for growth / decline in promo revenue & develop plan to expand success or change downward trending results.• Have a deep understanding / knowledge of my clients, their culture, and brand. • Facilitate effective cross-functional communications between Taylor Communication internal teams and client teams.• Use my passion for details to maintain milestones, check-in communications, and deadlines to continually move projects forward.

• Maintained relationships at all levels within the account to ensure alignment with the client’s goals and vision• Coordinated account resources with representatives from sales and customer service• Ensured management of a large account base by providing superior customer service• Managed multi-million dollar accounts across the United States• Initiated and oversaw process for new branch openings and acquisitions. Coordinating efforts with plant and warehouse personnel to guarantee product was correct and delivered on-time• Responsible for monitoring customer’s weekly Human Resource feed for additions, deletions, and updates and ensuring information was updated weekly so access to online systems was not affected • Served as main liaison between customer, warehouse, plant, sales, and upper management

• Maintained regular contact with customers to process orders• Answered questions on and guide customers through product choices and options• Provided suggestions to customer on other products and/or services• Assisted with researching information for custom orders• Provided information on pricing and status of order• Addressed any quality or service concerns, handle complaints or technical questions and ensure order is completed and shipped on time• Provided customer service to over 4000 branches nationwide answering customer questions and resolving issues in timely manner• Handled every aspect of customer service, including order entry, inquiries, accounts receivable, invoicing, and order tracking.• Processed an average of 150 customer transactions daily• Less than 1% error rate during tenure