NTT Data is a leading a business and capital IT services provider and global innovation partner with 80,000 professionals based in more than 40 countries. NTT Data emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process and capital IT outsourcing, and cloud-based solutions.As Principal Consultant, I support the Truist Merger of Equals (MOE) Program by serving as one of the business analysts and now project manager supporting the Commercial Card line of business. This role encompasses managing the Truist Commercial Card Contracting deliverable and the rebranding activities for both Supplier Enablement Collateral and Product Management.My ability to successfully manage multiple deliverables in a short period of time has demonstrated increased value to the line of business. While my current responsibilities pertain to the business side of the house, my former testing and release management knowledge has already proven to be extremely valuable in carrying out ad hoc assignments and sharing knowledge with key business stakeholders.ACCOMPLISHMENTS~ Managed Commercial Card Contracting activities with accuracy and successfully achieved the required statement of work deadline~ Supported the Supplier Enablement Collateral and Product leads to kick off their rebranding activities and ensure weekly tasks are completed per the established schedule~ Worked alongside multiple business stakeholders, including Legal and Compliance, to prepare and co-facilitate discussion of various topics at weekly office hours and other ad hoc working sessions~ Leveraged technical knowledge to identify upstream/downstream interdependencies across lines of business-specific applications~ Utilized banking experience to pinpoint collateral duplication and reduce the amount of inventory across two financial institutions~ Trusted Commercial Card advisor(continued)

ACCOMPLISHMENTS (Continued)~ Leveraged testing and release management expertise to recommend areas of improvement and how to increase efficiencies~ Selected to backfill the Commercial Card Project Manager role to assist with fulfilling the multiple line-of-business deliverables in a very fast-paced environment~ Supported development of various Card Teammate Readiness presentations to educate the users in preparation for a seamless merger~ Partnered with the Product Management lead and the external vendor as part of the merger rebranding activities and needs~ Developed enhancements to the line of business job aids~ Performed SIT and UAT to assist the line of business with time-sensitive milestones~ Drafted test use cases and scripts for the merger events~ Managed multiple project plans, including a senior management plan~ Facilitated multiple standing and ad hoc meetings to work through merger-related queries and suggested improvements~ Worked closely with Legal and Compliance presenting various documents for review and feedback~ Sought out to support various special reporting activities~ Managed Commercial Card Supplier Enablement and Product risks and watch items on SharePoint SPECIALTIES• Principal Consultant • Business Consultant • Card Teammate Readiness Consultant & Champion• Strong Tactical Thinker in Developing Concrete Project Plans • Business Project Management • Business Analyst • SAFe Scrum Master • Change Management • Transition Management • Mergers & Acquisitions (M&A) • Technology & Business Stakeholders Advocate • Banking Performance Improvement • Implementation / Deployment Management • Requirements Analytics • Agile Methodologies Proficient • Banking Risk Framework Manager • Excellent Business Advocate in Analyzing Commercial Card Contracts • Rebranding - Product & Supplier Enablement Collateral • Banking Content Management • Strategic Planning Management • Relationship Management • Banking Risk Management

Bank of America Corporation (BAC), is an American multinational investment bank and financial services company.As Vice President (VP), Production Services Lead, I manage support for multiple Mortgage Servicing technology portfolios’ initiatives to plan, develop, test, and implement changes into production. I have been called the “voice of reason” when assessing changes and recommending next steps as part of the release portfolio relationship management strategy.My ability to analyze current state processes and recommend target state procedures is exemplary. Too, my strong release management skills, expertise to prioritize work and achieve milestones, are only eclipsed by my excellent people skills and aptitude to work cohesively with all stakeholders.ACCOMPLISHMENTS~ Managed 3 large programs for Servicing Release Management (Consumer Financial Protection Bureau, Default and Non-Default Servicing)~ Partnered with Global and Consumer Servicing technology and business teams to deliver yearly high-quality releases (4 integrated and 8 independent, multiple off cycle) as part of project performance metrics/key performance indicators (KPIs)~ Co-supported consolidation of diverse teams into a single organization to reduce costs and raise operational efficiencies, promote continuous process improvements~ Identified and reduced by 30% tools and processes to streamline project reporting for transformational and simplification efforts~ Leveraged vetting of changes to surface risk and interdependencies for contingency planningSPECIALTIES • Vice President (VP)• Production Services Lead• Operations & Data Technology Release Portfolio Management• Mortgage Servicing Release Program / Portfolio Manager• SAFe Scrum Master• Agile Methodologies Champion• Risk Framework Manager• Release Enabler• Implementation / Deployment Manager• Requirements Analyst• Performance Improvement• Change Management / Transition• Technology & Business Stakeholders Advocate

As Vice President (VP), Tech Manager (Mgr) – Apps Prog, I managed support for multiple Mortgage Servicing Technology Portfolio Initiatives implementing changes into production. Deemed the “Voice of Reason”, I assessed changes / recommendations for next steps as part of a release portfolio relationship management strategy. While honing strong release management techniques and expertise to prioritize work for achieving milestones, I strengthened my abilities to work cohesively with all stakeholders.ACCOMPLISHMENTS~ Managed 1 large program for Servicing Release Management (Department of Justice)~ Partnered with Global and Consumer Servicing technology and business teams to deliver yearly high-quality releases (4 integrated and 8 independent, multiple off-cycle) as part of project performance metrics/key performance indicators (KPIs)~ Verified team knowledge of requirements & operational risk management strengthening Control Management System~ Developed robust test and release process for Servicing to improve quality and delivery of technology initiatives~ Implemented a risk framework to reduce release management ancillary process steps~ Promoted knowledge sharing changing requesters and project managers on documenting project descriptions, budget, and deliverables into Nexus (Project Management software) and other bank repositories~ Leveraged vetting of changes to surface risk and interdependencies for contingency planningSPECIALTIES• Vice President (VP)• Mortgage Servicing Release Program / Portfolio Manager• Technical Manager - Applications Programming (Apps Prog)• Process & Performance Improvement• Risk Framework Manager• Contingency Planner• Change Management / Transition• Technology & Business Stakeholders• Metrics Analyst• Transformational Thinker• Performance Improvement• Requirements Analyst• SDLC Testing Knowledge / Defect Management• Global & Consumer Servicing Technology• Control Management Systems• Human Relations Management

As a Vice President (VP), Service Delivery Consultant (Global Release Management), I performed release management support for numerous divisions. Having direct and indirect execution responsibilities spanning across various technology organizations, I led and coordinated multiple detail task schedules, outage schedules, and implementation plans.My responsibilities also included supporting the corporate-risk framework that reduced release management ancillary process steps and increasing efficiencies for the bank.ACCOMPLISHMENTS~ Served as the Senior Deployment Manager responsible for leading 2 releases each year and being the primary implementation contact (270 Detail Task Schedules, largest in bank history)~ Worked closely with global lines of business, including global transition partners, by governing multiple initiative changes prior to going into production minimizing risk to the bank while achieving solid growth~ Demonstrated sound judgment and acted with speed through strong partnerships with key technology stakeholders and lines of business to understand project scope and applied discipline/rigor while working through issues to meet/exceed service level agreements~ Possessed excellent planning skills through responsible coordination and planning of all assigned releases using matrices and processes (12 total releases per year, plus off cycle)~ Engaged personally with customers (clients) to learn and deliver on their needs~ Acquired ability to influence other business across silos to support changeSPECIALTIES• Vice President (VP)• Service Delivery Consultant• Senior Deployment Manager• Global Implementation Management• Global Technology & Operations Change Initiatives• Strategic Implementation Planning• Change Management / Transition• Applications Interdependencies Review• Risk Mitigation• SDLC Testing Knowledge / Defect Management• Risk Framework Manager• Contingency Planner• Process & Performance Improvement• Strategic Planner

MBNA was founded in 1982 as Maryland Bank, N.A. (National Association), a subsidiary of Maryland National Bank and purchased by Bank of America in 2006.As a Technical Project Manager / Release Manager (Consumer Credit Card), I managed multiple Consumer Credit Card initiatives across various technology workstreams as well as closely partnering with the business. I proactively collaborated with Technology and the Business throughout all stages of each project.Utilizing my end-to-end knowledge of business processes, I developed, monitored, and reported key status updates to senior and executive management. This involved prioritizing/documenting deliverables and successfully achieving milestones. Too, I was a key partner in monitoring and supporting the closing of production defects/incidents to successfully meet Service Level Agreements (SLAs).ACCOMPLISHMENTS~ Co-led a major Consumer Credit Card Pricing project, interfacing with Global Release Management and Testing Shared Services, to enable capability advancements~ Contributed to finalizing consumer credit card technology transition activities from MBNA to Bank of America cutting IT expenses by 50%~ Successfully installed Consumer Credit Card releases into production with minimal Failed Customer Interactions (FCIs) / People Hours Losses (PHLs)~ Demonstrated “Unconventional Thinking” (Think-Beyond-The-Box) and ignored existing constraints to drive business forwardSPECIALTIES • Vice President, Consumer Credit Card Technical Project Manager / Release Manager• Banking Operations Executive• Goal Driven, Customer Focused• Strong, Effective Negotiator• Effective Task Delegation• Ability to Work with All Stakeholders Utilizing SDLC Process• SDLC Testing Knowledge / Defect Management• Risk Framework Manager• Applications Interdependencies• Risk Mitigation• Metrics Analysis• Contingency Planner• Metrics Analysis• Process & Performance Improvement Liaison• Strategic Planner• HR Management

In 1991, MBNA acquired Southwestern States Bankcard Association (SSBA) which served as a credit card processor.As an Assistant Vice President (AVP), Technical Project Manager (Consumer Credit Card Division), I managed multiple technology portfolios’ changes specific to Consumer Credit Cards. Too, I was tasked with overseeing the Work Breakdown Structure (WBS) effort and provided key status updates to executive management for overall technology portfolio goals support.ACCOMPLISHMENTS~ Contributed to developing and implementing vendor solutions for 21 unique partners as part of the Corporate Systems Strategic Systems Extension (SSE) Vendors and Affinity Groups, a 3+ year program extending the credit card platform from the US to England~ Supported and participated in the SSE Model Bank and Market Ready Europe Vendor Conferences in Chester England with 21 vendors in attendance~ Co-managed 2 large complex initiatives (SSE Vendor Volume Testing and Pricing including coordination of the Interface Inventory Review effort)~ Oversaw all phases of 2 credit card initiatives into production: Finance Charge Adjustment (FCA) and Semi-monthly Index Rate~ Demonstrated “Unconventional Thinking” (Think-Beyond-The-Box) and ignored existing constraints to drive business forward~ Proactively collaborated with Technology, the Business, and multiple vendors throughout all stages of the project~ Engaged personally with customers (clients) to learn and deliver on their needsSPECIALTIES• Assistant Vice President (AVP), Consumer Credit Card Technical Project Management• Consumer Credit Card International Vendor Liaison / Manager• Co-managed budget efforts• Banking Operations Executive• Risk Manager• Leadership – Identify and execute changes to achieve and surpass business goals• Intellectual agility and interpersonal flexibility• Confident, poised, dynamic professional• Strong Negotiator• Delegates Tasks Effectively• SDLC Testing Knowledge / Defect Management

As an Officer / Assistant Vice President (AVP), People Relations Manager (Consumer Credit Card Division), I shepherded the Human Resources People Relations Division for the MBNA Hallmark Addison Center site with over 1500 individuals. I was responsible for direct supervision of Health Services, LIFE Health, Fitness Centers, and People Relations groups. I was tasked with developing communication and benefit programs to drive positive morale and strengthen conflict-resolution skills of employees.In addition, I frequently conducted confidential conferences and recommended the most optimal course of action for both the employee and management. Also, I partnered closely with legal counsel to present matters that may require corrective action while ensuring the overall safety of the workplace.ACCOMPLISHMENTS~ Rapidly promoted through a series of strategic and operational HR business partner roles~ Effectively managed a 10-member staffing team to provide nursing and wellness support for approximately 1500 employees~ Oversaw the opening of the LIFE Health and Fitness Center increasing company morale by 40%~ Served as one of the site’s senior generalists handling complex people issues and interfacing with legal~ Facilitated over 100 human resources educational presentations involving harassment in the workplace and conflict resolution, Short-Term Disability, Family and Medical Leave Act~ Sought out to serve in both the U.S. and Canada by holding multi-functional management responsibilities, including supporting H-1B Visas, relocation, recruitment, benefits, compensation, and people issuesSPECIALTIES• Officer/Assistant Vice President (AVP)• People Relations Manager Consumer Credit Card Division• H/R (Personnel) Generalist/People Relations Manager• Strategic Planner• Exemplary Organizational Skills• Inspirational Leadership• Coach Others to Reach Full Potential• Wellness Program Advocate• Human Resource Planning• Benchmark Comparisons Analyst

Rexford Rand has more than 50 years of formulating and manufacturing experience in the development of environmentally responsible special application chemicals for the maintenance of buildings, facilities, and equipment. The company has, for more than three generations of manufactured unique custodial systems which have been sold to governments, cities, industries, schools, churches, hotels and other bulk buyers. Products include fungicides, germicides, and germicidal cleaners.As a Chemical Sales Representative, I was responsible for selling numerous industrial maintenance and health-related companies special application chemicals such as heavy-duty degreasers and environmentally friendly cleaners. My focus also consisted of strengthening existing relationships with assigned accounts in the Dallas/Fort Worth area while also cold calling new companies.ACCOMPLISHMENTS~ Sought out to serve the Dallas/Fort Worth area to cross-sell existing companies’ new products while continuing to service repeat orders~ Accomplished Sales Representative focusing on the customer first~ Motivated team player helping the company grow and increase the number of accounts in the Dallas/Fort Worth area~ Efficiently documented and reported accounts orders to the home office~ Effectively maintained weekly status reports to managementSPECIALTIES• Account Management• Customer Relationship Management• Content Management System• Cross-Selling / Up-Selling• Prospecting / Cold Calling• Territorial Sales Management• Determined Sales Representative• Marketing Management• Persistent Drive for Success / Exceeding Goals• Seeks ways to develop new relationships• Strategic Planner• Exemplary Organizational Skills• Strong ability to work in a team environment• Knows importance of relationship-building • Lead by example• Observes senior management on how to gain and close leads• Effective at learning the business• Communication skills a plus• Sales / Marketing Strategizing

Mechanics Choice was a nationally recognized supplier offering a broad assortment of exceptionally high-quality industrial maintenance products for small, medium, and large companies. As a Sales Representative, I was responsible for marketing and selling industrial maintenance products ranging from cleaning chemicals to facility maintenance tools. My focus consisted of strengthening existing relationships with assigned accounts in the Dallas/Fort Worth area while also cold calling and cross-selling new companies.ACCOMPLISHMENTS~ Sought out to serve the Dallas/Fort Worth area to cross-sell existing companies’ new products while continuing to service repeat orders~ Accomplished Sales Representative focusing on the customer first~ Motivated team player helping the company grow and increase number of accounts in the Dallas/Fort Worth area~ Efficiently documented and reported accounts orders to the home office ~ Effectively maintained weekly status reports to management~ Championed strategic positioning in the Dallas/Fort Worth area~ Demonstrated versatility when interacting with customers and how best to meet their needs~ Supported business goals and operating strategy ~ Fostered cohesive relationships with clients and customers earning their trust~ Solid understanding of how maintenance brings benefits to the businessSPECIALTIES• Account Management• Customer Relationship Management• Content Management System• Cross-Selling / Up-Selling• Prospecting / Cold Calling• Sales Management• Territorial Management• Lead by Example• Closing-Determined Sales Representative• Marketing Management• Persistent Drive for Success / Exceeding Goals• Product Knowledge Expert• Exemplary Organizational Skills• Strong Ability To Work In Team Environments• Relationship Building • Observed Senior Management On How To Gain & Close Leads• Effective at Learning the Business• Steller Communication Skills• Marketing & Sales Strategy• Mentor / Coach