Kim Surber Email and Phone Number
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Dedicated professional with over 20 years of customer and supplier management relations. Excellent communicator with strong interpersonal skills who works well independently or as a team leader. Great motivator for team building skills with past project management history. Strong abilities to build rapport with customers, suppliers, internal departments and senior management to ensure long-term relationships and customer satisfaction.Proven success in management of people and processes, plus a professional who uses resources effectively and works efficiently in stressful and fast-paced environments while prioritizing responsibilities to meet time-sensitive deadlines.Manager of compliance and regulatory requirements - experienced with customs.Ability to travel domestically and internationally.
Cabinets To Go
View- Website:
- cabinetstogo.com
- Employees:
- 376
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Manager, Product Management And Global LogisticsCabinets To GoNolensville, Tn, Us
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Manager, Product Management & Global LogisticsCabinets To Go Oct 2022 - PresentFranklin, Tennessee, United StatesManage overseas logistics and customs compliance for companies under the F9 Brands to include Cabinets to Go, Gracious Home, Thos Baker. Negotiate freight contracts with multiple freight forwarders and provide tracking information for internal customers in warehouse operations, accounting, product compliance, inventory analysts. Work with customs broker to complete import filings for roughly 1000 containers a year.Identify new products for Gracious Home and Thos Baker websites by attending Home & Gift markets / Casual market to select trending products in Home Decor, Bedding, Bath, Seasonal and Outdoor Furniture. Work with marketing to develop promotional activities every month to sell through inventory.Manage team to launch new products to the different websites with digital assets and HTML code for detailed descriptions. Project lead for integrating a PIM & DAM system to enhance product setups through NetSuite, Pimberly and Shopify platforms.
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Manager Of Customs Compliance & Process DevelopmentCabinets To Go Mar 2019 - Dec 2022Lawrenceburg, TennesseeWork with overseas suppliers and freight forwarders to move 100 containers per month.Maintain database of items with their HTS classification and any ADD/CVD cases associated with the items for customs clearanceWork with stores in exporting product for customers to different portsUpdate a cross functional PO tracker between departments to trace all domestic and import purchase orders (Teams that used the tracker include Finance, Inbound Receiving, Logistics, Quality, Compliance, Purchasing)Develop cross-functional SOP for the company – working with Human Resources, Finance, Store Operations, IT, Warehouse Operations, Compliance, Executive Team
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Product Manager / Compliance ManagerCreative Co-Op, Inc. Aug 2016 - Nov 2018Memphis, TennesseeManage compliance requirements for a growing home decor business to include testing with CPSIA, California Prop 65, FDA food safe, textile flammability, furniture capacity & candle stability and burn testing. Maintain and update vendor manual to work with the factories in several different countries to include China, India, Vietnam, Philippine, Morocco & Indonesia. Work with product development to create catalogs for our new and existing product twice a year to show at markets. Maintain product feed on website to incorporate over 3,000 new items annually along with inventory levels. -
Supplier And Product Compliance ManagerWhitmor Feb 2015 - Apr 2016Southaven Ms• Evaluated new and existing factories for social compliance and regulatory requirements for both retailers’ private label and Whitmor brand products. Presented findings and recommendations to sourcing team and executive management.• Monitored CPSC regulations for applicable changes.• Managed C-TPAT certification process with factories and customers. • Developed product testing and factory audit programs with 3rd party service providers to ensure quality and positive brand perception. • Traveled to China 6 times in a year to build relationships with over 50 factories and met with retailer compliance / sourcing groups to maintain standards. • Developed and managed budget for annual testing and audits for factories.• Managed direct reports in U.S. and China for support. -
Assistant Product ManagerTruckpro, Llc Apr 2013 - Feb 2015Greater Memphis Area• Performed financial analyses to identify opportunities for new business prospects. • Evaluated prospective vendors and presented recommendations to product managers.• Assisted with price negotiations and promotions. • Set up and maintained product and cost database. • Ran monthly sales reports through Microsoft Access and submitted for executive committee. • Managed category inventory levels and coordinated with supply chain. • Supported over 100 stores with vendor sales and return information. • Created vendor communications and promotional flyers for distribution to the stores. -
Import Quality CoordinatorAutozone Jul 2011 - Apr 2013Greater Memphis Area• Integrated new system requirements between AutoZone and 3 different service providers to maintain business requirements before shipping goods from Asia. • Developed and maintained vendor factory database for goods for which AutoZone was importer of record. • Directed 3rd party service providers to perform factory assessments and pre-shipment inspections for 80+ factories. • Developed approved samples with Category Managers to send to factories in Asia to be used in pre-shipment inspection. • Identified issues with factories in audits and inspections and worked with them to complete corrective actions. • Traveled to China to visit factories with the vendors; also met with third party auditors and inspectors to train on AutoZone business rules.• Worked with internal departments for process improvement – Merchandising, Legal, Quality, Supply Chain • Worked with freight forwarder in releasing shipments• Tracked expenses for testing and audit purposes. Billed vendors accordingly based on contract guidelines. • Created SOP training manual for vendors and internal merchandising teams. -
Customer Service LeadStratas Foods Sep 1998 - Apr 2011Greater Memphis Area• Handled export customers with annual sales volume of $25 Million • Quoted new business with market pricing; Negotiated freight costs with brokers• Worked with Regulatory and Compliance on documentation and label requirements for each country – Hazmat requirements for export regulations• Paid custom broker invoices and filed insurance claims• Forecast monthly volume for supply chain• Supported Sales and Risk Managers with pricing updates for National accounts on custom products -
Customer Service CoordinatorAch Food Companies Sep 1998 - Apr 2009Greater Memphis Area~Customer Service Lead (2008 - 2010)• Worked on transition team for system conversion in new joint venture business startup• Developed procedures for customer service department of 25 representatives in various roles • Ran reports to identify possible issues with customer orders• Handled customer returns for department- including 3 major recalls~Customer Service Coordinator (2004 - 2008) • Assisted Department Manager in the direction of 8 customer service representatives with training• Resolved complex pricing issues and identified root causes of deductions• Coordinated new product setup (Mazola, Equal, Fleischmann’s) • Worked on SAP implementation team and Project Nova team for defining processes (Project Management)• Identified and implemented a paperless process for customer service department by creating a shared drive for documentation and customer orders with a cost savings over $10K for supplies• Worked with Sales and marketing at private label food trade show ~Customer Service Representative (1998 - 2004) • Handled 5 national accounts along with Southwest region to enter orders and work on pricing issues • Worked with internal departments to meet customer needs and handle costing issues. -
Customer Service / Technical ServiceThomas & Betts Dec 1994 - Dec 1997
Kim Surber Skills
Kim Surber Education Details
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Bachelor Of Business Administration (Bba) -International Business
Frequently Asked Questions about Kim Surber
What company does Kim Surber work for?
Kim Surber works for Cabinets To Go
What is Kim Surber's role at the current company?
Kim Surber's current role is Manager, Product Management and Global Logistics.
What is Kim Surber's email address?
Kim Surber's email address is ks****@****ood.com
What is Kim Surber's direct phone number?
Kim Surber's direct phone number is +190121*****
What schools did Kim Surber attend?
Kim Surber attended The University Of Memphis.
What are some of Kim Surber's interests?
Kim Surber has interest in Social Services, Children, Education, Poverty Alleviation, Human Rights, Arts And Culture.
What skills is Kim Surber known for?
Kim Surber has skills like Logistics, Customer Service, Pricing, Team Building, Purchasing, Sap, Retail, Cross Functional Team Leadership, Supply Chain, Analysis, Microsoft Excel, Process Improvement.
Who are Kim Surber's colleagues?
Kim Surber's colleagues are Jacqulyn Martinez, Daniel Polk, Heather Higgins, Dawn Lanahan, Genevieve Albert, Joshua Bunting, Chris Cox.
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Kim Surber
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