Drives and manages the discovery, selection, configuration, implementation and adoption of new technology. Supports and advises cross functional teams in understanding and solving enterprise systems and data gaps. Enables sales and marketing technology support teams through ongoing training, consultation and liaison with business owners.

Responsible to understand systems and data flows. Consult and advise on impact to systems and data for changes requested by business owners. Drive business to adopt best practice processes for system and data governance. Successfully implemented and rolled out Global B2B Eloqua marketing automation platform.

• Executed reviews of client’s operational business processes to include the following:o Human Resourceso Payrollo IT Risko Employee Recordso Properties and Facilities Managemento Forecastingo Accounts Payableo Supply Chain Management• Worked with a team to create action plans and timelines to accomplish business reviews and meet client expectations. • Hosted and conducted client interviews with individuals and teams to include senior executives and CEOs. • Collected and mined client information and statistics to determine information gaps and additional follow through needed.• Followed through with clients on receiving reports, documents, and other pertinent requested information for the process review.• Evaluated current business processes against established industry Best Practice standards and determined the adequacy and effectiveness of internal controls. • Communicated closely with the client on our team’s evaluation of the business process to ensure all data and information collected and documented was accurate and detailed.• Organized and documented data and information collected from the client into easily readable and understandable formats such as Excel Spreadsheets, Word Documents, and PowerPoint reports. • Managed and solicited client feedback during process reviews and worked to adjust deficiencies and weaknesses in our team’s performance.• Provided detailed qualitative and quantitative analytical reports to include management action and implementation plans to address identified performance gaps and presented said reports to high level management and internal audit committees. • Assisted clients in implementing industry-standard Best Practices, resulting in reduced operating costs, increased effectiveness and mitigated risk to the client.