Lead the Executive Services team and provide high level executive support to the General Manager and the Executive team ensuring alignment with TAFE Queensland’s strategic direction as a commercial business.Key Responsibilities include the following:1. Manages the calendar and emails for the General Manager - North 2. Manages GM on a daily basis with tasks as required3. Organises meetings for GM, Executive Directors and Directors and as requested takes minutes/action items/records meeting4. Book travel for all the GM, Executive Directors and Directors 5. Manages shared email inbox for GM, Executive Directors and Directors and directs workflow as needed 6. Liaises with internal stakeholders across the region as well as broader TAFE QLD network

• Provide high level administrative, secretariat and diary management support to the General Managerand ensure the General Manager has the appropriate documentation, reports and associated information for meetings and appointments.• Manage and prioritise workflows to ensure that meeting reports, minutes and correspondence andmatters for attention are dealt with in a professional and timely manner.• Coordinate meetings, calls and agendas for various internal/external client meetings.• Maintain calendar planning and appointment management in relation to scheduled meetings (internaland external).• Manage emails and correspondence for the General Manager in a professional, confidential andcourteous manner, exercising judgement and confidentiality in prioritising, sorting and drawing attention to urgent correspondence, whilst also setting in place systems to store, manage and archive email traffic.• Make travel arrangements and process expenses.• Assist in liaising with a range of internal and external representatives, and in the handling of generalqueries and requests.

Supporting a newly formed business unit which included HR, Property, Business Analyst, Change Managers, Communications Experts and more.

Responsible for oversight of a over 1000 credit cards held by Academic and Professional and Technical Staff and Students where required. Auditing of spending and following up on relevant purchasing delegations and charges where required.

My role within JCU GP Training is as the Administration Officer to support the Director, Deputy Director and Head, Operations as well as the Medical Educators within the program where required.The role is different from day to day depending on the requirements of those I support and the program as a whole. To ensure the smooth day to day running of the program, I need to ensure that my diary and project management skills are of a high standard and that I am across the needs of many while providing support when required.Working with competing priorities and finding the right solutions for all involved while ensuring a high level of written and verbal communication is adhered to keeps the role interesting. Currently I am working on an event to be held later this year in which approx.. 50 staff (Medical Educator’s and Team Leaders) meet in Brisbane and the logistical support is communicated and driven by me which ensures a clear line of contact for those that need assistance including fellow admin support staff who come to me for guidance and advice. The opportunities provided to me while working with the JCU GP Training Management Group were amazing and the contacts with internal and external stakeholders invaluable and I made it a priority to share this as a part of succession planning with the Operational Administration Team.

It was my responsibility to provide a timely service in processing of invoices from outside contractors, assist in JCU contractor inductions where required and liaise with Financial services staff where needed.

It was my responsibility to ensure that the Methodology and Data Management Division has the support required when dealing with HR and Graduate matters.

It was my responsibility to ensure that the office of the First Australian Statistician ran in an efficient and professional manner. This included but was not limited to: Prepare and edit correspondence, communications, presentations and briefings in consultation, where necessary, with fellow Divisional staff members.  Conduct research, assemble and analyse data to prepare reports and documents.  Prepare Executive Meeting Agenda's and provide further information where required Review operating practices within the Executive and Executive Support Group Area and implement improvements where necessary  Delegate the responsibilities of the executives as per the executive’s instructions and display effective decision making ability Manage and maintain executive’s schedules, appointments and travel arrangements

It was my responsibility to ensure that the training requirements of the Division were met in a timely and cost effective manner. The Divisions HR area had recently been disbanded and this particular function was left within the Technology Services Division.

It was my responsibility to ensure that the office of the Chief Information Officer ran in an efficient and professional manner. This included but was not limited to: Preparing and editing correspondence, communications, presentations and briefings in consultation, where necessary, with the Technology Services Division Communications Team.  Conduct research, assemble and analyse data to prepare reports and documents.  Prepare Executive Meeting Agenda's and provide further information where required  Review operating practices within the Executive and Executive Support Group Area and implement improvements where necessary  Supervise and train staff in the Executive Support Group, including 2 Executive Assistants and 1 Administration Officer. Represent the executives in meetings, seminars and groups as required  Delegate the responsibilities of the executives as per the executive’s instructions and have effective decision making abilityMy achievements included but were not limited to facilitating the start of a new CIO who had not worked in the ABS prior to taking on this role, and all that entails, recruiting new staff within the section that have been a good fit for the team and the Executive and offer guidance and support to all APS and SES staff in the division when required and requested. I managed the access of the divisional and ABS staff to Executive staff well, while still ensuring that to a reasonable degree the Executive have the necessary time to complete tasks and responsibilities required at that level.

Technology Strategy and Planning Delegate the responsibilities of the executives as per the executive’s instructions and have effective decision making ability Manage and maintain executive’s schedules, appointments and travel arrangements  Arrange and coordinate meetings and events

Relief work for the; • PA to the SDVC (2 weeks), • PA to the Head of School – Arts and Social Sciences (6 weeks); and • Office Manager for the ARC CoE Coral Reef Studies (4 weeks)January 2008 – August 2008Personal Assistant to the Executive Dean (Relief Role) and Associate Dean – Teaching and Learning and Associate Dean of ResearchFaculty Office – Arts, Education and Social Sciences - James Cook UniversityAugust 2005 to September 2007Personal Assistant to the Executive DeanFaculty Office – Arts, Education and Social Sciences, James Cook UniversityMarch 2004 - August 2005 Receptionist/Administration OfficerInternational Student Centre, JCU – Townsville