My expertise lies in my knowledge of the Internal Revenue Service (IRS) code, Idaho state tax laws and regulations, accounting theories, principles and practices, innovation, and managing professional and technical staff. Through my experience, I have become adept at overseeing personnel across a wide variety of responsibilities to optimize the audit process while demonstrating a steadfast commitment to maximizing customer service and satisfaction.The following achievements demonstrate my qualification for this position:• Excelling in my recent position as Audit Division Administrator for the Idaho State Tax Commission, coaching and leading auditors in quickly responding to and resolving customer questions and concerns while providing education to taxpayers, and a service to the state. • Designing and implementing an automated process for the CP2000 IRS audits, which required writing Business Requirements, coordinating with Information Technology teams, and interfacing with project managers through completion.• Overseeing 7 directs and up to 140 division employees, while delegating tasks, conducting performance evaluations, identifying areas for improvement, delivering positive feedback, and creating an environment that cultivates employee engagement.• Reconciling escalated customer service issues using diplomacy, tact, and a personable demeanor.My proven ability to cultivate an environment of team success, along with my exceptional communication, problem-solving, and leadership talents, will contribute immensely to the success of The State Tax Commission. Thank you for your consideration, and I look forward to speaking with you soon regarding this opportunity.