Kim Knapp is a Membership Operations Manager | Membership Management at Illinois Farm Bureau. Colleagues describe them as "Do you know that feeling you get when you meet someone who is so tuned in and on target that they totally GET IT? (For me, "it" is engaging members, everything membership and marketing, and association strategy.) This is Kim! Kim, I thoroughly enjoyed our wide-ranging conversations about the strategy behind the very best member engagement programs, and I can't wait to have more conversations with you!" and "Throughout my career I’ve had the pleasure of working with some truly inspiring people. Kim Knapp is one of them. Her dedication to customer/member experience is conspicuous and contagious. Of note is her ability to convert customer support issues into service improvement initiatives. If you’re looking for someone to engage and support a customer base, Kim would be a huge asset to your team."