As the Director of Network Standards at Mastercard, I'm passionate about shaping the future of payments while keeping a human touch. My role revolves around establishing industry standards that not only drive market adoption of common payments technology but also ensure security and accessibility for all. From crafting policies to collaborating with stakeholders across Eastern Europe, the Middle East, and Africa, I strive to bridge the gap between technical intricacies and real-world needs… Show more As the Director of Network Standards at Mastercard, I'm passionate about shaping the future of payments while keeping a human touch. My role revolves around establishing industry standards that not only drive market adoption of common payments technology but also ensure security and accessibility for all. From crafting policies to collaborating with stakeholders across Eastern Europe, the Middle East, and Africa, I strive to bridge the gap between technical intricacies and real-world needs. It's about fostering innovation, building trust, and creating a payments ecosystem that works seamlessly for everyone. Show less

In my role as the Customer Onboarding Lead, I led the charge in welcoming new customers, ensuring their journey was seamless from registration to licensing at Mastercard's network platform in Sub-Saharan Africa. I believed in the power of technology, automation, and data analytics to not only enhance customer experiences but also drive meaningful business growth. Beyond the technicalities, my focus was on forging strong partnerships and fostering innovation that benefited both our customers and… Show more In my role as the Customer Onboarding Lead, I led the charge in welcoming new customers, ensuring their journey was seamless from registration to licensing at Mastercard's network platform in Sub-Saharan Africa. I believed in the power of technology, automation, and data analytics to not only enhance customer experiences but also drive meaningful business growth. Beyond the technicalities, my focus was on forging strong partnerships and fostering innovation that benefited both our customers and the community. Whether it was navigating compliance requirements or spearheading business development initiatives, I approached each task with dedication and a commitment to continuous improvement. I was passionate about sharing knowledge and staying ahead of regulatory trends because ultimately, it was about empowering others to succeed in an ever-evolving landscape. Show less

As a Project Manager with Mastercard at the World Food Program, I led an innovative initiative in Isiolo, disbursing over 1.5 million Euros to 18,000 beneficiaries through debit cards. Collaborating with Equity Bank Kenya and partners, I ensured prompt payments and expanded the cash-lite program to Isiolo and Samburu. I also co-designed WFP's first Mystery Shopper program and contributed to drafting processes for food and cash distribution, laying the groundwork for WFP's beneficiary management… Show more As a Project Manager with Mastercard at the World Food Program, I led an innovative initiative in Isiolo, disbursing over 1.5 million Euros to 18,000 beneficiaries through debit cards. Collaborating with Equity Bank Kenya and partners, I ensured prompt payments and expanded the cash-lite program to Isiolo and Samburu. I also co-designed WFP's first Mystery Shopper program and contributed to drafting processes for food and cash distribution, laying the groundwork for WFP's beneficiary management system, SCOPE. Show less

My role focuses on the delivery of the IS Strategy and ensuring that all technical aspects run smoothly on a daily basis. I manage a team of 2 IS professionals and this role involves liaising with the various departments to determine their technological needs and create a company IS budget. It also entails providing technical training to both my team and end users.

Responsible for installing, maintaining and Supporting Windows and VMware servers, Systems and networks at Viking Range and also remote locations. Through Various projects and upgrades, I ensured the smooth operation of the systems and network.

Oversaw a team of 4 technicians and offered support for technical issues both hardware and software related at Viking. Managed Active directory, VMware, Exchange, and handled purchasing of all software and hardware. Also managed the Company’s Enterprise License Agreement with Microsoft. Ensured that the datacenter was running smoothly and maintained all contracts for the battery backup, air conditioning and camera systems.

Oversaw a team of 4 technicians and offered support for technical issues both hardware and software related at Viking. Managed Active directory, VMware, Exchange, and handled purchasing of all software and hardware. Also managed the Company’s Enterprise License Agreement with MicrosoftAchievementsRenegotiated contract with MicrosoftUpgraded to Venter and Vsphere with no down time. ( saving company $4000 on consultant cost)Implemented a VMWARE Esx 3.5environment… Show more Oversaw a team of 4 technicians and offered support for technical issues both hardware and software related at Viking. Managed Active directory, VMware, Exchange, and handled purchasing of all software and hardware. Also managed the Company’s Enterprise License Agreement with MicrosoftAchievementsRenegotiated contract with MicrosoftUpgraded to Venter and Vsphere with no down time. ( saving company $4000 on consultant cost)Implemented a VMWARE Esx 3.5environment, migrated 15 servers with no down timeSuccessfully upgraded all manufacturing computers from win 2000 to winXP Supervised the support of 400 users running windows XP and 40 servers running win server 2003Supported Active Directory, Exchange, VMware Company wide.ReNegotiating EA with Microsoft Implemented new procedures that reduced number of helpdesk calls by 20%Renegotiated contract with hardware vendors and saved $300 per computer.(400 computers company wide)Supervised and trained a 4 member team providing helpdesk and hardware support.Communicated regularly with senior management and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion.Responsibilities include:AD 2003 AdministratorVMWare Esx 3.5 AdminAntivirus Admin (Symantec version 10.2)Exchange AdministratorPrint / Scanner AdministratorSystems admin for all Win 2003 Servers Webfilter AdminPurchasing (software and Hardware) Show less

Created helpdesks calls using ServiceDesk software.Created users, contacts, groups, calendars, and mailboxes using Active Directory.Troubleshoots operational problems and works with users to isolate, identify, install, remove, resolve, and document problems closing 1428 calls in my tenure.Created and deleted users in Oracle, gave them there responsibilities, and set them up as buyers, along with basic troubleshooting in Oracle.Hardware Setup, Ghost, and Deploy… Show more Created helpdesks calls using ServiceDesk software.Created users, contacts, groups, calendars, and mailboxes using Active Directory.Troubleshoots operational problems and works with users to isolate, identify, install, remove, resolve, and document problems closing 1428 calls in my tenure.Created and deleted users in Oracle, gave them there responsibilities, and set them up as buyers, along with basic troubleshooting in Oracle.Hardware Setup, Ghost, and Deploy workstations to specific locations when neededResponsible for the repair, installation and maintenance of printers, monitors, scanners and other types of hardware.Responsible for loading new software and systems on existing equipment.Responsible for performing troubleshooting activities prior to the implementation of new systems.Created, Deployed and Maintained specific servers Show less