Kimberly Alvarez, Pmp, Sec Plus Email & Phone Number

San Diego, California, United States

• Development of implementation methodology, standard processes, and metrics across all current platform and legacy platform related software implementation projects• Directly manage/support Implementation Services Management and personnel across all HealthStream Credentialing locations• Evaluate and manage resources and processes to ensure the successful implementation of company’s software products • Analyze existing and future-state business needs in order to assist in the design of project schedules and implementation plans to exceed client expectations• Responsible for ensuring resolution of project issues associated with successful implementations • Anticipate, recognize and resolve Implementation Services-related issues while exhibiting technical competency, business acumen, and an ability to advocate for the client • Work with Implementations team to plan and execute projects, ensuring that team has appropriate product and technical specifications, direction and resources to deliver a successful implementation experience to client organizations• Provide hands-on coaching and mentoring of all Implementation Services staff• Ensure adherence to standard project processes and methodologies, and, as appropriate, engage cross-functional management and staff as partners in the planning and execution of projects• Track project status, risks, and timelines; regularly report in-depth project status to the AVP of Customer Onboarding and Content Enterprise Application Solutions• Serve as Project Sponsor on select, high-profile implementations• Formulate best practice recommendations to clients on how best to implement the CredentialStream software• Negotiate the scope, design, implementation plan, and long-term optimization plan with clients • Oversee HealthStream Credentialing - wide Implementation Management Services• Liaison between Implementation Services teams, Training, Product, Development and Data Services

San Diego, California, United States

• Development of implementation methodology, standard processes, and metrics across all current platform and legacy platform related software implementation projects• Directly manage/support Implementation Services Management and personnel across all HealthStream Credentialing locations• Evaluate and manage resources and processes to ensure the successful implementation of company’s software products • Analyze existing and future-state business needs in order to assist in the design of project schedules and implementation plans to exceed client expectations• Responsible for ensuring resolution of project issues associated with successful implementations • Anticipate, recognize and resolve Implementation Services-related issues while exhibiting technical competency, business acumen, and an ability to advocate for the client • Work with Implementations team to plan and execute projects, ensuring that team has appropriate product and technical specifications, direction and resources to deliver a successful implementation experience to client organizations• Provide hands-on coaching and mentoring of all Implementation Services staff• Ensure adherence to standard project processes and methodologies, and, as appropriate, engage cross-functional management and staff as partners in the planning and execution of projects• Track project status, risks, and timelines; regularly report in-depth project status to the AVP of Customer Onboarding and Content Enterprise Application Solutions• Serve as Project Sponsor on select, high-profile implementations• Formulate best practice recommendations to clients on how best to implement the CredentialStream software• Negotiate the scope, design, implementation plan, and long-term optimization plan with clients • Oversee HealthStream Credentialing - wide Implementation Management Services• Liaison between Implementation Services teams, Training, Product, Development and Data Services

Greater San Diego Area

• Directly manage and support Implementation Services personnel and monitor their activities and workload across all Verity locations• Evaluate and manage resources and processes to ensure the successful implementation of company’s software products at client organizations • Analyze existing and future-state business needs in order to assist Implementation Managers in the design of project schedules and implementation plans to exceed client expectations• Anticipate, recognize and resolve Implementation Services-related issues while exhibiting technical competency, business acumen, and an ability to advocate for the client • Work with Implementation Managers to plan and execute projects, ensuring that team has appropriate product and technical specifications, direction and resources to deliver a successful implementation experience to client organizations• Conduct performance evaluations of assigned staff; monitor performance and take corrective action as necessary • Provide hands-on coaching and mentoring of Implementation Services team• Ensure adherence to standard project processes and methodologies, and, as appropriate, engage cross-functional management and staff as partners in the planning and execution of projects• Track project status, risks, and timelines; regularly report in-depth project status to AVP, Verity Implementation Services• Determine when other corporate resources would be effective avenues to pursue and facilitate the work between the client and the appropriate internal resource• Serve as Project Sponsor on select, high-profile implementations• Exercise discretion and independent judgment on significant matters• Negotiate the scope, design, implementation plan, and long-term optimization plan with clients• Oversee Verity-wide Implementation Management Services, including Verity, EchoCred, EchoAccess, EchoOneApp, MSOW implementation services• Liaison between Implementation Services teams, Product, Development, and Data Services

Greater San Diego Area

• Directly supervise and support Implementation and Technical Services personnel and monitor their activities and workload • Assign and coordinate work assignments and resolution of critical technical services• Maintain a high degree of technical knowledge within the Technical Services team• Manage resources and processes to ensure the successful implementation of company’s software products at client organizations • Anticipate, recognize and resolve Implementation and Technical Services-related issues while exhibiting technical competency, business acumen, and an ability to advocate for the client • Work with Project Managers to plan and execute projects, ensuring that team has appropriate product and technical specifications, direction and resources to deliver a successful implementation experience to client organizations• Conduct performance evaluations of assigned staff; monitor performance and take corrective action as necessary • Provide hands-on coaching and mentoring of Implementation and Technical Services teams• Ensure adherence to standard project processes and methodologies, and, as appropriate, engage cross-functional management and staff as partners in the planning and execution of projects• Track project status, risks, and timelines; regularly report in-depth project status to Director, Implementations & Technical Services• Determine when other corporate resources would be effective avenues to pursue and facilitate the work between the client and the appropriate internal resource• Use a combination of internal reports and client contacts to ensure that “problem” implementations and technical appointments are identified early• Work closely with Director, Implementations & Technical Services to determine the appropriate action to resolve client issues• Interview, hire and train new assigned Implementations and Technical Services staff • Serve as Project Sponsor on select, high-profile implementations

Greater San Diego Area

• Responsible for the onboarding of Technical Services and Implementations teams• Responsible for the adherence to documented procedures for Technical Services and Implementations and serve as an escalation point• Perform quarterly revenue recognition audits • Train Technical Services and Implementation staff, providing assistance whenever necessary• Assist Senior Management in outlining and formalizing documentation and curating procedures for Technical and Implementation tasks• Manage multi-million dollar projects aligning business goals with software solutions to drive process improvements• Leverage technical and business acumen to communicate effectively with clients• Manage project teams and provide high-quality deliverables to meet or exceed timeline and budgetary targets• Manage software implementation projects and the resources necessary to ensure a smooth transition from current systems to new Echo software• Analyze and map data from existing systems to Echo databases• Perform data and business analysis and provide recommendations for data integrity and data normalization• Manage data migration projects including estimating timelines, planning and scheduling technical work• Manage commitments for technical services, training, and project management, ensuring that all commitments are executed according to contractual obligations• Manage ongoing status meetings and communication with clients • Understand and identify software functionality to support client business objectives and processes• Review hardware recommendations and coordinate software installation process• Work with Data Services to ensure that the client’s data transfer results are successful • Proactively escalate any client or Echo caused time delays or needs for additional resources • Develop and maintain implementation documentation and communicate status and concerns• Travel to client sites as needed for onsite PM assistance and data mapping

Greater San Diego Area

• Responsible for the adherence of documented procedures for Technical Services and Implementations and serve as an escalation point• Train Technical Services and Implementation staff, providing assistance when necessary• Assist Senior Management in outlining and formalizing documentation and curating procedures for Technical and Implementation tasks• Manage multi-million dollar projects aligning business goals with software solutions to drive process improvements• Leverage technical and business acumen to communicate effectively with clients• Manage project teams and provide high-quality deliverables to meet or exceed timeline and budgetary targets• Develop implementation project plans appropriate for individual clients • Manage software implementation projects and the resources necessary to ensure a smooth transition from current systems to new Echo software system with multiple clients simultaneously• Analyze and map data from existing systems to Echo databases• Perform data analysis and provide recommendations for data integrity and data normalization• Manage data migration projects including estimating timelines, planning and scheduling technical work• Manage commitments for technical services, training, and project management, ensuring that all commitments are executed according to contractual obligations• Manage ongoing status meetings and communication with clients • Understand and identify software functionality to support client business objectives• Coordinate all data and technical services between client and Echo• Review hardware recommendations and coordinate software installation process• Work with Data Services to ensure that the client’s data transfer results are successful • Proactively escalate any client or Echo caused time delays or needs for additional resources • Develop and maintain implementation documentation and communicate status and concerns• Travel to client sites as needed for onsite PM assistance and data mapping

Greater San Diego Area

• Plan and manage multi-million dollar projects aligning business goals with software solutions to drive process improvements• Leverage technical and business acumen to communicate effectively with clients• Manage project teams and provide high quality deliverables to meet or exceed timeline and budgetary targets• Develop implementation project plans appropriate for each individual client • Manage software implementation projects and the resources necessary to ensure a smooth transition from current systems to new Echo software system with multiple clients simultaneously• Analyze and map data from existing systems to Echo databases• Perform data analysis and provide recommendations for data integrity and data normalization• Maintain confidentiality of sensitive data according to HIPPA from client data sources• Manage data migration projects including estimating timelines, planning and scheduling technical work• Manage commitments for technical services, training and project management, ensuring that all commitments are executed according to contractual obligations• Manage ongoing status meetings and communication with clients to ensure that the project is moving forward in a manner consistent with the project plan• Coordinate resolution of client issues and concerns• Understand and identify software functionality to support client business objectives• Coordinate all technical services (data transfer and installation) between client and Echo• Review hardware recommendations and coordinate software installation process• Work with Tech Services to ensure that the client’s data transfer results in a successful implementation• Proactively escalate any client or Echo caused time delays or needs for additional resources • Develop and maintain implementation documentation and communicate status and concerns• Assist in the development of project management process documentation• Travel to client sites as needed for onsite PM assistance and data mapping

Greater San Diego Area

• Provided technical assistance to clients with all aspects of the Echo software implementation process• Provided excellent customer service skills• Maintained confidentiality of sensitive data according to HIPPA from client data sources• Coordinated, planned, transferred, and tested data from client sources to proprietary database structures• Used appropriate programming and technical tools to extract, transform, and load data from client data sources into Echo databases• Performed data-related custom programming projects• Wrote, analyzed, and developed SQL code• Used Microsoft SQL Server for extraction, transformation, and loading of data• Provided strong problem solving skills and learned new technical concepts quickly• Maintained time management, organization, and prioritization skills and quickly adapted to rapidly changing technical projects• Worked with multiple Echo departments as necessary to ensure the successful execution of data transfer and software implementation projects to provide a positive experience for clients• Provided clients with custom web programming modifications for web portal products through the use of SQL, VB Script, JavaScript, JQuery, and Classic ASP• Provided Tier 3 support to clients and employees for troubleshooting issues• Performed data conversion and other data related projects such as analyzing and developing SQL scripts for clients using Microsoft SQL Server as a database platform• Used appropriate programming and technical tools to evaluate client’s data and determine its suitability for transfer into Echo’s proprietary software systems• Analyzed the integrity of client’s data in the database• Managed database performance, backup, restore, capacity, and security using Microsoft SQL Server. • Assisted clients with Windows Server configuration in order to ensure Echo’s proprietary software functions accordingly

• Project Lifecycle Management• Working understanding of Database design (RDBMS)• Proficient in Windows and Mac OS, Microsoft Office: Word, Excel, PowerPoint, OneNote, Outlook; MS Access, MS Visio, MS Visual Studio, MS Project, MS SharePoint, BaseCamp, SalesForce, Windows Server (2003, 2008r2, 2012, 2014), SQL Server Server (2005, 2008, 2008r2, 2012, 2014), Remote Desktop, Citrix and Baracuda VPN• Programming Languages: SQL, HTML, Classic ASP, CSS• System Migrations / Integrations• Enterprise-wide Implementations• Requirements Analysis• Project Scheduling• Testing/ Rollout/ Support• Team Building and Mentoring• Client Relations and Presentations• Business and IT Planning

• C# in ASP.NET • SQL • HTML• Classic ASP• JavaScript• Jquery• VB Script

California State University San Marcos

As President of the MIS Society student organization at Cal State San Marcos, it is my goal to provide an organization which will allow students the ability to establish a networking system. This network system will allow interaction between other students, as well as the College of Business Administration faculty and staff. Through the Society, students will not only network within their select peers and faculty, but also have the opportunity to network with professionals within the business community. My goal is for the MIS Society to give its members the added tools and knowledge of the IT industry and the role that Management Information Systems plays in today's business world. This is accomplished by organizing events and seminars to help guide our members in career development and building a professional networking portfolio.

California State University San Marcos

San Marcos, Ca

Carlsbad, Ca

• Assisted employee staff with technology related issues • Researched, compiled, summarized information to formulate correspondence and respond to inquiries• Analyzed the organization’s computer needs and recommend possible upgrades • Planned and directed installation and upgrading computer hardware and software • Ensured the security of the organization’s network and electronic documents • Performed systems administrator functions for the company• Maintained highly confidential information and tasks for the CEO and Vice President of Marketing• Created and managed detailed travel itineraries for all Executive staff• Coordinated and booked all international and domestic travel and events• Worked closely with PR firm with the coordination of investor relations meetings and events• Managed all scheduling tasks • Maintained a strong sense of composure and discretion • Demonstrated strong organizational, time management, and multi-tasking skills• Maintained a complex schedule • Demonstrated flexibility in availability at all times• Performed special requests and related duties• Exhibited extremely strong and professional verbal and written communication • Managed and scheduled all appointments, both professional and personal• Maintained and monitored personal and household expenses and maintenance• Maintained and monitored business expenses• Coordinated and took lead on technology projects given by Chief Technology Officer• Cooperated in the determination of the information technology goals of the organization • Researched, compiled, summarized information to formulate correspondence and respond to routine inquiries• Performed business administrative functions for the CEO and Vice President of Marketing

San Marcos, Ca

• Performed excellent customer service skills towards all customers and clients• Maintained IBS POS systems and implemented all changes• Performed all payroll systems functions for the organization• Maintained and implemented Guest Services training • Supervisor of staff• Handled Beverage and Event Purchasing functions• Maintained Inventory control for Food & Beverage• Implemented all safety training for all employees• Implemented all department training for Food & Beverage staff• Performed all administrative functions for the club• Handled Food & Beverage events, party planning & scheduling for the restaurant

Chandler, Az

• Performed excellent customer service skills for all customers and clients• Performed Packaging Specification• Handled selected purchasing functions• Created new packaging provisioning

Mira Loma, Ca

• Served as an internal corporate ISO Auditor • Ensured that corporate systems and services complied with ISO applicable standards• Aided in the development and maintenance of a quality system structure and documentation• Performed periodic internal audits during the development process• Developed business process flow documentation and document control processes• Initiated, implemented and oversaw the Isuzu bar-code label program • Performed new model parts packaging provisioning and corrective action planning • Managed packaging operations and maintained quality control • Conducted WMS Administration• Created BOMs, new packaging instruction, work orders, and work order job set-ups• Performed Supervisor of staff functions• Performed Purchasing functions.• Maintained Supplier sourcing / compliance.

Bachelor’S Degree, Management Information Systems, Graduate 3.87

Activities and Societies: MIS Student Organization, CSUSM Alumni Association President of the MIS Society Student Organization

Associate’S Degree, Business, Graduate