➢ Business development through online sales and marketing. Solely responsible for building and maintaining relationships with all e-commerce partners. Established rapport by using excellent communication skills. Maintained all product listings on Wayfair.com, Homedepot.com, and Lowes.com. Processed all orders to ensure timely delivery➢ Resolved complex customer issues and complaints, demonstrating strong problem skills with a customer-centric approach➢ Met or exceeded all KPI’s including email response time and unanswered phone call rates➢ Demonstrated proficiency in using CRM and ERP software to manage customer interactions, track customer preferences, and maintain accurate records.➢ Assisted National Sales Manager in ensuring showrooms had up-to-date display materials and sent sampling materials to A & D professionals as needed for large projects.➢ Collaborated with cross-functional teams to streamline processes and enhance overall customer experience.➢ Consulted with accounting to ensure that fees and credits were assigned to the appropriate accounts➢ Managed the product listings and user permissions on two different websites➢ Created an SOP for the daily, weekly, and monthly responsibilities for all e-commerce duties

➢ Preparation of all accounts payable, accounts receivable, payroll, financial statements, and sales tax returns for eight different small businesses➢ Work with worker’s compensation and EDD reporting as needed➢ Work with CPA to ensure month-end and year-end closings are prepared correctly for clients

➢ Implemented a management training program to ensure that the company’s standard of providing excellent customer service was upheld➢ Coached associates and management on the importance of loss prevention through maintaining the organization’s policies and procedures to reduce paperwork errors and provide excellent customer service➢ Set an elevated standard for visual merchandising guidelines and expectations for management and selling staff

➢ Opened a new store in Gilroy Outlets. Managed all aspects of opening a new store including hiring all staff, working with contractors to stay on target date for opening, and planning and organizing the receiving and placement of supplies and merchandise➢ Met all financial goals for the first year open by training and coaching associates to provide excellent customer service, managing the merchandise flow process, and ensuring operational excellence➢ Maintained excellence in visual merchandising standards

➢ Consistently grew the business to double digits over last year’s numbers by coaching to selling skills, schedule optimization, and backroom organization➢ Recruited, hired, and staffed top talent. Developed several direct reports to be promoted➢ Managed a high shrink store in which the overall shrink percent was lowered to be in line with company standards of under 10% by coaching to selling behaviors and operational excellence➢ Managed three stores simultaneously to support the District’s realignment process

➢ Achieve or exceed individual sales plan by utilizing strategic selling skills to assist customers with purchases.➢ Build new and existing customers by employing client development outreach and follow-up, as well as provide outstanding service with all customer interactions.

➢ Drive sales through training, coaching, and providing a world-class customer experience.➢ Offer customer's a more personal shopping experience through clientelling customer's and calling them when new items arrive➢ Present a clean, neat, and organized shopping environment➢ Maintain the store's inventory, supply, and payroll budgets

➢ Work with vendors and contractors on installation jobs.➢ Work with customers in the showroom to explain products and services offered.➢ Maintain displays and products including re-stocking and organization.

➢ Manage a high volume, fast-paced retail environment➢ Drive sales performance and customer service levels➢ Lead a commission-based selling staff➢ Set priorities and evaluate issues based on needs of the business➢ Establish and coach consultants productivity goals

➢ Responsible for total store results➢ Ensure compelling visual merchandising presentation standards are achieved and maintained, including identifying and driving sell down strategies➢ Drive planning and execution of visual changes in partnership with other store management team members➢ Optimize labor through creating, editing, and approving weekly schedules➢ Own all controllable expenses, including but not limited to payroll budget, market hire rate, and supplies➢ Own the customer experience while manager on duty➢ Own the development and implementation of the store strategy to reduce shrink➢ Gain business insight and create action plans that improve execution and results in partnership with other store management team members➢ Supports, models and enhances all selling and sales support behaviors to ensure a seamless customer experience➢ Analyzes customer experience reports and insights and mobilizes the team accordingly➢ Ensures housekeeping and maintenance of the entire store is executed➢ Manages and resolves customer relations issues➢ Attracts, recruits, and hires qualified candidates.➢ Own talent management of direct reports including onboarding, assessment, retention, career development, succession planning, and recognition