At Starlight Tech Solutions, we are dedicated to the art of Prompt Engineering for AI chatbots. Our focus lies in providing specialized services such as AI Chatbot Assistance, Testing, and Communication, designed to refine and enhance chatbot systems (LLMs) communication skills. By employing meticulous analysis and continuous training, we strive to optimize the chatbot's understanding and generation of responses, ensuring peak performance and utmost user satisfaction.In addition to our expertise in Chatbot Prompt Engineering, Starlight Tech Solutions LLC offers a comprehensive range of virtual and technical support services to meet the diverse needs of your business. We understand the importance of catering to various requirements and have tailored our services accordingly.When you choose Starlight Tech Solutions, you can rest assured that you will receive reliable, efficient, and personalized support from a dedicated freelance professional. Our commitment to delivering outstanding results aligns with our goal of driving your business's success.We invite you to contact us today to learn more about how our services can benefit your business operations. Let us explore how Starlight Tech Solutions can propel your success to new heights.

Mutt's Guild LLCDid someone say walkies?I've always been a huge animal lover and have cared for cats, dogs, birds, and reptiles since childhood. I have cared for my own animals and for family and friends their beloved pets. I have a vast knowledge of using positive reinforcement training with dogs, such as clicker training, which I currently use to train my dog as a service dog. I've been going to dog training schools with my own dogs over the many years to gain more knowledge and expand my experience with positive reinforcement and clicker training.I am committed to providing the highest quality care for your pets and helping them thrive and live healthy lives through my dog walking, pet sitting and check-in services.I would be honored to have the opportunity to care for your dogs. Please don't hesitate to contact me to learn more about my dog walking services and to schedule a walk today!I am currently not offering boarding or stay-in-home pet care services overnight. I provide drop-ins to the client's homes to ensure the pets are well taken care of, fed, and have quality play and/or walk time and I offer stay-in home during day hours.References are available upon request.

•Upload website content•Creating press release emails •Website Maintenance such as removing old posts, files and press releases from the WordPress website •Upload and create individual client press release posts to WordPress website.•Prompt Engineer. (AI Chatbot Assistance, Testing, communication with Chatbot, writing and picking the best responses to help develop the Chatbot's communication skills, Training AI by inputting prompts in order to achieve the desired response.)

•Build rapport with clients and providers through phone, email, and chat to provide a world-class customer experience.•Research insurance, billing, claims, and ICD/CPT codes. •Verifying insurance for mental health benefits for clients.•Assist clients in connecting with a therapist, and setting expectations related to the SonderMind experience. •Provide technical support for the use of the SonderMind platform. •Technical Support responsibilities: Password resets, clearing emails in SendGrid that have become undeliverable to clients/providers, gathering all the necessary information for escalations to the product team, providing technical support and tier one and tier two troubleshooting with clients/providers.•Completing the initial intake and onboarding of new clients and helping them set up and navigate their accounts.•Helping clients with setting up potential payment plans and assisting them with co-pay/co-insurance questions.•Assisting clients and providers with making updates to their accounts (Ex. Payment methods, insurances)

-Provide world-class customer experience. -Engage and empathize with customers to support and resolve technical issues through completion. -Develop, foster, and maintain highly effective customer interaction. -Support installation, configuration, and support of Microsoft Office 365 on various platforms. -Document all work performed. -Notice trends and report reoccurring problems. -Develop, foster, and maintain effective working relationships with engineering to enhance the customer experience. -Update Office 365 licenses, subscriptions, and user management. -Share your knowledge with teammates and guide them in the resolution of complex technical problems.-Stay up to date with technological changes in the industry with internal and external training.

• Bring internally escalated customer cases to resolution through advanced problem solving, assertive communication, and collaboration. • Consistently deliver excellent experiences to customers and team peers. • Self-learner for developing additional skills, in favor of current team initiatives to reinforce and spread knowledge. • Actively participate to provide technical input and direction in projects initiated by core team members. • Drive adoption and usage of tools according to customers’ needs. • Proactively and consistently mentor frontline engineers.• Mentor and provide technical guidance to support engineers through individual coaching sessions and group coaching sessions. • Act as an initial point of contact for escalations or complex case scenarios within the teams. • Work with team managers promoting growth in the team’s technical capabilities and enhancement of quality support encouraging the overall team’s productivity. • Apply broad knowledge of tools being used across other technologies and products. • Address product bugs jointly with Microsoft escalation resources, provide accurate descriptions, and collaborate with appropriate stakeholders and Microsoft teams on fixes. • Have a clear view of products scope and interdependencies, quickly address routing problems and cross-team collaboration. • Collaborate with subject matter experts, Stage 3 team, and managers when additional support is needed. • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved. • Provide daily feedback to managers about engineers’ performance.• Complete daily case wellness reviews on front-end engineers providing next actions, coaching opportunities and feedback.

• First technical contact with the customer to support their query • Compile and analyze customer requirements to give the best advice and resolve their query • Take, own and close the support tickets assigned. • Fully document every ticket, including all resolution steps to ensure good documentation practices.• Microsoft Azure Support through phone, email, and screen share sessions through Quick Assist, Avaya, and Microsoft Teams.

《Work-Study》• IT Support Services • Acknowledge students, staff and faculty coming in & out of the IT Lab• Provide assistance with computer usage• Checkout computer equipment, printers and fulfill toner requests • Data entry, filing and maintaining the IT Lab• Answering phone calls

• Follows direct processing methods, executes quality control measures, and fulfills piece inspections• Operates manufacturing equipment (cutting, drilling, milling, bending, and assembly)• Sets equipment/machinery to required composition and monitor operations• Monitors machine operation to detect malfunctions or out-of-tolerance machining• Conversion of units – adjusts machinery for new equipment• Thorough management of daily operation documentation• Proficiency with precision measuring and fixed gauge equipment (micrometers, calipers, electronic height gauges, etc.) • Executes ultrasonic cleaning

Machine Operator/Trainer• Quality control & assurance of assembly and production• Quality control – logistics/wrapping in shipping boxes• Set equipment/machinery to required settings and monitor operations• Starts and observes machine operation to detect malfunctions or out-of-tolerance machining, and adjusts machine controls as required• Visual inspection, and humming of the sound systems• Ordering and returning parts with SAP• Executing and registering process controls• Experienced in soldering electronic wire leads (Sound Systems)• Use of the SAP platform for ordering/returning materials and production logs* Train the Trainer Certified • Training staff within the company to become a successful machine operatorThe company Firefighters department • Volunteer for the company firefighters department09/28/2017 - 06/08/2018

• Food preparation• Customer Service• Following the HACCP norms (Hazard Analysis and Critical Control Points)• Keeps stock rooms, coolers & freezers clean and ensures that food supply stocks are rotated, all perishables are labeled, dated and stored properly.

• Preparing meals• Customer Service• Following the HACCP norms (Hazard Analysis and Critical Control Points)• Assists in the preparation of hot and/or cold foods/desserts, and properly stores food, utilizing knowledge of temperature requirements and spoilage.• Cleans and sanitizes workstations and equipment• Ensures that food supply stocks are rotated, all perishables are labeled, dated and stored properly.