• Developed and maintained strong relationships with 25+ client accounts to understand their unique business needs, tailored professional development and ensure service quality.• Monitored customer utilization trends and proposed strategies for improvement through education and empowerment of clients to support the use of platform technology and organizational structure changes.• Orchestrated platform implementation aligned with client assessment results, ensuring successful and meaningful deployment of the curriculum.

● Led a 3-month project researching, composing and developing a comprehensive 15-page operations manual and implementation blueprint for 5 clients, instructing them how to optimize and leverage a complex government funding framework, resulting in a new stream of revenue valued at $50,000 for providing direct services to clients.● Worked directly with the Virginia State Office of Children's Services and applied systems change theory to inform development of the manual. Served as an invited speaker to a state-wide town hall, sharing insights and applications of the project with 50+ professionals. ● Managed behavioral support programs and logistics for 2 contracted school districts, 2 professional staff, and 30+ learners yearly; identified scope, timeline, and resources needed in collaboration with school board office, directors, and administrative personnel to ensure 100% compliance with federal and state regulations per Individualized Education Plans● Collaborated with 15 subject matter experts in weekly program update meetings to develop systems, procedures, and process improvements utilizing data analysis (i.e.-performance evaluations, student progress toward SMART goals, staff survey); led meetings and created agendas for internal team meetings to develop long-term goals for personnel improvement● Developed over 50 professional development trainings tailored to the needs of the organization, resulting in increased use of evidence-based instructional strategies

● Managed 30 staff for a private school serving 60 learners; served as a key member of hiring committees evaluating and hiring educators and paraprofessional staff● Collaborated with an internal team of 6 administrators to set key milestones, analyze organization-wide data and develop action steps; managed academic programs and projects● Coordinated new summer school program by analyzing priorities, determining risks, and creating schedules for staffing and offsite events; managed a $2000 budget and completed program on-time● Employed waterfall methodologies to meticulously analyze and evaluate the effectiveness of current school policies and procedures, subsequently providing well-founded recommendations for improvements, which substantially enhanced operational efficiency and heightened client success.● Implemented an organization-wide recognition program to acknowledge and celebrate the achievements and contributions of students, teachers, and staff, fostering a positive and inclusive company culture.

● Developed and implemented a consultative behavior analysis model across 2 classrooms affecting 30 learners; coached and trained 12 general education staff members● Developed and implemented a comprehensive professional development program for staff, including workshops, trainings, and coaching sessions resulting in a 100% implementation rate, increased job satisfaction and improved performance

● Managed support program for 12 learners and utilized data to set individualized goals and benchmarks resulting in 75% of learners meetings or exceeding key performance indicators set forth by the state● Led yearly cross-departmental evaluation meetings with up to 10 internal and external stakeholders; created schedules and timelines for 5 paraprofessional staff and maintained calendar to ensure legal documentation was completed on time and with 100% accuracy ● Collaborated with cross-functional teams to ensure effective communication and coordination throughout the project lifecycle, resulting in timely completion and successful delivery● Fostered and maintained positive relationships with clients and stakeholders to ensure project success and customer satisfaction