Kimberley Sutton Email & Phone Number

Aberdeen, United Kingdom

I am currently an Account Manager for Original 106 at DC Thomson Media. Apart of the marketing and advertising team in a B2B sales environment, I am responsible for generating revenue and creating bespoke advertising campaigns to suit my clients budget and needs. Duties include:• Ensuring client satisfaction and building relationships with my clients• Using smart and efficient planning to manage my client portfolio• Achieving monthly and quarterly targets and KPI’s, actively seeking new business to gain revenue, and meeting clients needs to ensure long-term spend and business retention, upselling where appropriate• Scheduling and attending meetings face-to-face or over calls, networking on a daily basis• Building proposals and contracts, ensuring sales and booking procedures are strictly adhered to• Work towards deadlines to ensure commercial productions are finalised and on air in time and liaising with Creative team• Reporting to my Sales Manager on a daily/weekly basis with my revenue report and business plan• Keeping up-to-date with current market trends and climate so I can advise the best product to clients in a more personal and knowledgeable fashion• Confident use of Microsoft Office Word, Excel, PowerPoint and Aquira

Aberdeen, Scotland, United Kingdom

I previously worked as the Account Manager for Clinique at Estée Lauder Companies, within Debenhams. I was responsible for leading my team and managing the counter, ensuring a high level of customer service. After pursuing my current career, I continued to stay at Clinique as a part-time Sales Consultant at a weekend. However, I was unfortunately made redundant due to the closure of the store in February 2021. Duties included:• Leading and motivating my team whilst keeping up a good morale, staff scheduling and training, setting and meeting targets and KPI’s• Working towards deadlines, delegating tasks and creating business plans• Holding one-to-one performance reviews, team meetings, attendance reviews and record of conversations• Hosting and planning events• Engaging with customers on a personal basis and through the companies social networking platform• Running the counter’s social media account in order to attract repeat and new business• Capturing customer details through CRM system for future correspondence i.e. following up with clients to make sure they were happy with their products and informing top-spending clients of any offers and events• Attending regional meetings and training sessions in Edinburgh, Glasgow and London• Responsible for inventory management and cash-handling

Aberdeen, United Kingdom

In a target-orientated sales environment, I worked as the Assistant Manager for Benefit Cosmetics at their flagship counter in Boots. I was promoted to this role from previously being a full-time Sales Consultant where I was placed on a training scheme to work towards an Account Manager position. For 6 months, while there was no Account Manager present, I stepped in temporarily taking on extra duties and responsibilities, looking after a team of ten. Duties included:• Assisting the Account Manager with motivating the team, completing any administration work and covering the Account Manager on days off or on annual leave• Connecting with cold clients through traffic-stopping and physically bringing new customers back to counter to ensure targets and KPI’s were met• Offering experiences in all makeup/skincare techniques and methods through beauty lessons as well as performing facials and makeup appointments for special occasions• Consistent focus on upselling• Hosting and planning events• Ensuring general housekeeping duties and hygiene measures were followed at all times

Aberdeen, Scotland, United Kingdom

I previously worked as a Medical Administrator at Aberdeen Royal Infirmary. I was the first point of contact for patients, consultants and secretaries, working alongside doctors and nurses in a busy, high-pressure outpatient department. Duties included:• Telephone communication where I would book or reschedule outpatient appointments and deal with patient queries• Managing waiting lists and referrals• Processing emails and printing out letters• General administrative work such as photocopying, filing and scanning documents• Trusted with the responsibility of prepping patients’ confidential notes for their appointments• Cover main reception when necessary, checking patients in on the system and dealing with queries and complaints in a calm and professional manner