Kimberley Becerra Email & Phone Number

Remote

Collaborate with the Mystery team on a wide array of special projects to facilitate growth and optimize efficiency. Past projects include but are not limited to, video and social content, taxonomy, copyediting, wide-spread document updates, and English-to-Spanish translation.

Puerto Morelos, Quintana Roo, Mexico

Spearheaded an income property development project from market research and land purchase to building permit approval. Created the architectural design and managed the construction phase, ensuring optimal output and on-schedule delivery. Designed custom finishings and liaised with all vendors and teams to drive collaboration and effectively coordinate the.

Puerto Morelos, Quintana Roo, Mexico

Effectively managed two long-term rental properties, inclusive of administration, maintenance, and advertising and promotion, achieving 100% occupancy from March 2017, through to November 2019.

Increased customer satisfaction from 64% to 92% over a 4-month period through rigorous process analysis and improvement, and the development of a thorough employee training and mentoring program. Reduced first response time by 31% and lowered the replies to resolution rate by 25% through the implementation of SOP’s inclusive of inbox zero, and CRM.

Spearheaded the B2B sales efforts, closing 87% of hard leads, while simultaneously building out sales processes and developing training materials. Conducted a thorough analysis of the existing customer experience department and developed an immediate implementation plan, resulting in the rescue of 250+ B2C sales that were in jeopardy.

Vancouver, British Columbia, Canada

Cultivated and maintained a flourishing repeat customer base, and acquired 4 “A” level developer clients through an unwavering dedication to delivering unparalled customer service. Met and exceeded all sales targets, ensuring my place in the top 80th percentile of the sales team each month. Spearheaded the development and implementation of a Spanish sales.

Vancouver, British Columbia, Canada

Delivered exemplary customer service by connecting with customers while conducting thorough needs analyses, which ultimately led to rapid promotion and an increase in responsibility. Coordinated a successful first annual company-wide movie night event for charity in which we raised over $10,000 in donations

Port Coquitlam, British Columbia, Canada

Conducted a thorough analysis of the exisiting team, policies, reports, and sales and marketing efforts to develop an optimization plan. Implemented all the necessary changes including but not limited to; adding team members, a new menu, employee incentives, increased training, special promotions, and increased marketing efforts resulting in a 20% increase.

Burnaby, British Columbia, Canada

Planned and supported daily operational and administrative functions while simultaneously coordinating internal projects, maintaining grant records, acting as donor liaison, providing all reports to the board, and assisting with event planning and coordination. Acted as Production Coordinator for 3 months until the role was filled, managing a team of 10+.

Burnaby, British Columbia, Canada

Exceeded all sales targets by proactively contacting all potential leads, connecting with the customers, and effectively conveying the message of what they would be supporting and what they had to gain. Designed and implemented a program to track coupon redemption metrics in order to serve as a guide for future campaigns.

Diploma Of Technology, Marketing Management - Entrepreneurship

Technical Communications

French, Literature