Kimberley Poulin Email & Phone Number

Southbury, Ct, Us

Southbury, Connecticut, United States

32 Poverty Rd Southbury, Ct 06488

67 Millbrook St., Worcester, Ma 01606

300 Baker Ave Concord Ma

Provided highly effective leadership coordinating the installation of Wireline Manager and Mobile Manager, a Telecommunication Expense Management Software to Fortune 500/1000 Clients. Managed multiple million dollar projects, ensuring established success criteria’s and deliverables were met and in compliance with Statement of Work and critical timelines. www.gsgtelco.com

Marlborough, Ct 06447

NETWORK CARRIER OPERATIONS MANAGER:Established Network Carrier Division within JKS Systems LLC. Managed 1st party relationships with Carrier Providers to ensure SOP compliance, delivery target dates, infrastructure performance, proper billing and overall client satisfaction. Coordinated and managed all cross functional teams with the Implementation of Network Carrier products. CISCO ACCOUNT MANAGEMENT Provided leadership and expertise in the Major Market Field by identifying and developing new business opportunities, while utilizing a consultive approach with new and existing clients. Analyzed infrastructure and organizational requirements to design and present an appropriatetelecommunication solution. Wide range of cross selling products and services include:Cisco Unified Communication, Network Carrier Services, Wireless Access Points, Disaster Recovery, Data Backup , Mobility, Cabling, IT Staffing, VMware Solutions, Routers, Switches and Security. Acted as a single point of contact by managing pre-sales/post-sales process and owning entire implementation process.

Business Communications Sales Provided expertise identifying and developing new business opportunities while maintaining a valued client base for the Major Market Field. Utilize a consultative sales approach to analyze client needs and present appropriate telecommunication solutions. Negotiate and close sales, and closely monitor all phases of the sales cycle to ensure high customer satisfaction and loyalty, with strong focus on winning back lapsed AT&T customers nationwide. Overall, manage accounts valued at $2.5 Million in annual revenue.Successes include landing an $120K+ sales for The Eye Care Group, PC; Won back Gunther International, a $185K opportunity, and won back Aloka Co. from OneCommunications for $85K in annual sales volume.Milestones also include becoming the first Account Manager for the state of Connecticutto sell and install IPFLEX T-1 Circuit, Integrated Access T-1 Circuit, and 10M OPT E MANDedicated Access Circuit, a new suite of products.Recent awards include the "Top Dog Award" in April, May, June and July for one of two topsales professionals achieving and surpassing monthly quotas.

East Hartford, Connecticut

Promoted within company because of demonstrated project leadership skills. Successfully identify and develop new business opportunities within existing client base, utilizing carrier-agnostic approach; and handle all pre-sale, implementation and post-sale orders to ensure a seamless transition from carrier to carrier. •Designed, proposed and implemented customized voice & data network solutions utilizing carrier agnostic approach.•Implementation: Directly interfaced with cross-functional teams and vendors to ensure order accuracy and critical path success.•Managed escalation, mitigation and change control. •Established communication plan with Stakeholders, vendors and appropriate internal teams. •Post-Sale: Confirmed network application worked properly, fine-tuned any areas as requested, ensured proper billing and sign off.•Maintained ongoing support as needed to ensure customer satisfaction and retention. Key Achievements:•Finished top 5 in the company for exceeding targeted goals in 2004.•Sales person of the month 18 times between 2000 and 2004. •Finished at 98% of booked revenue for installation in 2002.•EarthLink award for Top Sales Person of the year in 2004.

Secure and maintain new business with high value customers in assigned region, and to ensure total customer satisfaction for a base of approximately 60 high-value clients. Products and services sold included land lines, long distance, PRIs, T-1, Frame Relay, Point to Point T1s, and dedicated Internet access. Served as an Authorized AT&T Agent.On a quarterly basis and at client request, carefully reviewed all facets of products andservices, pricing and discounts, new product needs, and to ensure all telecommunicationneeds met to client satisfaction. Built and maintained long-term relationships facilitating future sales and referrals. Effectively trained employees on all products, as well as use of internal systems used for the sales and installation cycle. Honors include the Customer Service Excellence award for the 1st quarter of 1998, andReceived Highest Monthly Sales Colume awared 20 times between 1996-2000.

Provided exemplary service and support to an 8-member SBC account manager team. Scheduled, coordinated, and oversaw the on time installation and configuration of variousSBC products and services. Worked effectively with clients and with technical and otherkey personnel to ensure projects met highest customer standards.Utilized communication and troubleshooting abilities to resolve issues in a timely andefficient manner, resulting in lower costs and increased department revenue.Efforts yielded consistent excellence. Won the coveted Customer Service Excellence awardfor the 2nd half of 1997.