Kimberley Van Raay Email & Phone Number

New York, United States

Remote First, Us

Worldwide, Oo

Program-led Phase 1 of a firm-wide transformation program focused on embedding wellbeing into ways of working at Deloitte.

Sydney, Nsw, Au

With our first CHRO joining us, I moved into a role focused on growing our overseas-based teams, and creating a consistent but locally-tailored employee experience for all of our people. I also took on the project-based role of Integration Lead for the Oneflare acquisition.

Sydney, Nsw, Au

Led the entire People Ops function (People Partnering, Centre of Excellence and Talent Acquisition), and formally became part of the leadership team at Airtasker. During this time, we publicly listed, acquired a company, and grew headcount in AU by ~30%!

Sydney, Nsw, Au

Led the People Partners and Centre of Excellence team, and represented People Ops in the leadership team as the most senior leader in the function. In my first 9 months in the role, I led the team and our people through the onset of Covid, business and people strategy shifts, and the resulting pivot in ways of working. We also implemented the first-time feedback focused performance experience, a more rigorous compensation review process and our first D&I taskforce.

Worldwide, Oo

Since joining as an analyst in 2016, I gained extensive experience designing and implementing a range of workforce strategies across ASX100 and public sector clients. I delivered projects across workforce planning and optimisation, redesigning recruitment experiences, implementing complex legislative and industrial employment arrangements, and large scale culture initiatives. I honed my structured problem solving skills and project management capability during my time at Deloitte, as well as people management and executive client stakeholder management.

Studied 5 months of intensive Mandarin as a scholarship recipient at Fudan University in Shanghai

Sydney, Nsw, Au

Working in Telstra's Global Solution Sales team in the Global Enterprise Sales business unit, my key deliverable is to be a driving force of creative education and marketing programs to generate demand and increase sales and revenue pipeline. This includes sales enablement, demand generation activity (such as customer events) and campaigns, and can vary from delivery of the communication strategy to development of tracking and reporting frameworks to overall execution of the program.Key contributions:• Implementing a successful analyst insights program, which sees key industry analysts regularly present live to our sales force on hot topics and pressing industry trends.• Driving several growth campaigns involving product offers and internal communication strategies for highly targeted customers • Key contributor in the development of Telstra’s Channel Partner FY16 strategy, which included driving the need for greater engagement opportunities in the form of Partner Opportunity Acceleration Workshops and the launch of new partner-led mid-market aligned sales teams. • Project managed a multi-vendor sponsored 3 day sales training conference for 100 sales specialists.• Responsible for the customer registration process for Telstra’s Diamond Sponsorship of the 2015 Cisco Live event

Sydney, Nsw, Au

• Managed telecommunications projects for Enterprise and Business customers based on standard Telstra products & services according to agreed timeframes. • Assumed end-to-end responsibility for the delivery of services/solutions to ensure the project objectives, accurate billing, and other success criteria, are achieved. • Provided a single focal point with the customer, Telstra and third party suppliers to deliver superior customer service and business success to Telstra. • Positively managed the customer relationship to monitor and effectively manage any changes to requirements or expectations.(This position was incorporated into my Telstra Graduate Program)

Sydney, Nsw, Au

• Acted as the Global Enterprise Customer Operations and Business Enablement program lead for the Diamond loyalty program (aimed at C-level customer contacts within our large Enterprise customers), responsible for the establishment of governance and operational rhythm of the program. • Performed comprehensive end-to-end process reviews for the NPS Episode surveys targeted at our Enterprise and Government customers (which play a large role in indicating how our strategic NPS is performing, which is tied to company-wide renumeration). Identified a large gap in the reporting of episode survey results, where over 100 episode responses year-to-date had not been reported on, possibly effecting the service recovery function of the surveys.• Created and launched the first Partner Plan dashboards which were used by a sample of GESA accounts team to facilitate a positive uplift in CVA (+63). (This position was incorporated into my Telstra Graduate Program)

Sydney, Nsw, Au

Managed a portfolio of 11 Enterprise customers, contributing to the retention and growth of the portfolio by working with the sales teams to ensure effective service delivery and an exceptional customer relationship with Telstra. • Pro-active responsibilities: regular relationship health checks, promotion of business resumption options and enhanced service level agreements, management of aged debt.• Reactive responsibilities: management of billing, assurance and activation enquiries/issues, escalating where necessary to receive a positive customer experience, and any other post-sales service issues. (This position was incorporated into my Telstra Graduate Program)

Sydney, Nsw, Au

• Champion of the corporate-wide Advocacy strategy for the Small Business customer segment. • Completed ongoing analysis of NPS and Episode survey data relating to the Small Business customer segment, and provision of insights and recommendations. Insights generated from NPS analysis were used by the Small Business Go-To-Market team for their FY14 Must Tell When Sell initiative. • Responsible for driving the cultural change required to place Customer Advocacy at the centre of our daily activities in Small Business, involving the creation of comprehensive training material containing the content from a course rolled out only to People Leaders within the organisation. (This position was incorporated into my Telstra Graduate Program)

Bachelor’S Degree, Commerce - Double Major In Finance And Accounting

Exchange Semester As Part Of Bachelor Degree, Commerce

High School, Maths Methods, Specialist Maths, Chemistry, English, History Revolutions, German