Kimberli Dao Email & Phone Number

Dallas-Fort Worth Metroplex

Renovations and Turns Single Family

Dallas-Fort Worth Metroplex

Manage internal services team as well as external sub-vendors to ensure projects are completed on-time and on budget.Coordinate and schedule work directly with sub-vendors in the Dallas market.Track and assign work to third-party sub-vendors to ensure that homes move to rent-ready status as quickly as possible.Perform quality control inspections and ensure all identified punch list items are completed either by the subcontractor or our local resources.Complete… Show more Manage internal services team as well as external sub-vendors to ensure projects are completed on-time and on budget.Coordinate and schedule work directly with sub-vendors in the Dallas market.Track and assign work to third-party sub-vendors to ensure that homes move to rent-ready status as quickly as possible.Perform quality control inspections and ensure all identified punch list items are completed either by the subcontractor or our local resources.Complete property inspections, condition reports, costs, and estimates.Communicate changes to the project scope, project schedule, and project costs.Responsible for ensuring all punch list items are completed and days to completion are achieved.Ensure all workplace safety standards and practices are upheld.This is not an all-inclusive list of assigned duties, responsibilities, or aspects of the job described.QualificationsStrong knowledge of the basic workings of plumbing, electrical, HVAC, flooring, appliance, landscaping, and irrigation systemsStrong organizational skills, attention to detail & high-performance standardsGood communication skills (both oral & written)Ability to work efficiently and to multi-taskProven record of working independentlyAn effective team player with a positive attitudeAbility to work when work needs to be doneExperience in Excel, Word, Outlook, and other Real Estate tech. Show less

Dallas-Fort Worth Metroplex

• Prepare scopes and estimates, for both restoration and reconstruction for projects in assigned region or others as projects are sold or assigned. • Works through the process of identifying and communicating with the client’s risk manager to settle the contract amount. • Direct the restoration and construction project teams, ensuring and delivering appropriate project expectations. • Financial Management including monitoring project scope and budget; including but not limited to;… Show more • Prepare scopes and estimates, for both restoration and reconstruction for projects in assigned region or others as projects are sold or assigned. • Works through the process of identifying and communicating with the client’s risk manager to settle the contract amount. • Direct the restoration and construction project teams, ensuring and delivering appropriate project expectations. • Financial Management including monitoring project scope and budget; including but not limited to; maintaining project profitability, sourcing, reviewing, and submitting work orders and purchase orders, reviewing, and approving or rejecting subcontractor billings. • Produce project billings accurately and timely. • Timely identify, document, and submit change orders, work with project team to ensure all change orders are timely submitted and approved by clients before any work is performed. • Solicit, onboard, and maintain subcontractor relationships. • Monitor subcontractors and vendor costs to ensure proper performance of scope and price. • Fully responsible to ensure that assigned projects maintain the proper level of staffing and equipment, i.e., frequently visit during restoration activities and as necessary during construction activities. • Prepare pre-construction kick-off meeting. • As first line of response, the PM must respond in a timely manner on all losses or projects. Show less

Irving

• Manage all aspects of several clients amounting to a portfolio of $2 million. • Manage multiple projects simultaneously• Drive organic growth within the account.• Work with an internal team to identify additional revenue opportunities. • Strong customer relationship building – Director, VP and CEO level.• Attention to detail, resourcefulness and problem-solving skills • Excellent written and verbal communication skills.• Good time management skills and ability to… Show more • Manage all aspects of several clients amounting to a portfolio of $2 million. • Manage multiple projects simultaneously• Drive organic growth within the account.• Work with an internal team to identify additional revenue opportunities. • Strong customer relationship building – Director, VP and CEO level.• Attention to detail, resourcefulness and problem-solving skills • Excellent written and verbal communication skills.• Good time management skills and ability to prioritize work • Facilitate annual, semi-annual and weekly customer meetings based on need. • Develop, grow and maintain relationships with key contacts through various forms of communication including in-person, phone and email. • Manage day-to-day customer needs. • Execute on customer’s needs by working efficiently, effectively, and collaboratively with internal departments. • Expert data analysis which will translate into recommendations for the customer. • Detailed project management and order processing. Show less

Richardson,Tx

• Manage the customer relationship as it relates to the delivery of Armor services and building the strategic partnership within the CXM’s customer portfolio. • Maintain regular contact with customers, is the first point of operational escalation, and surfaces additional growth opportunities to appropriate business teams to action Manage the customer “life cycle”• Foster customer loyalty through high-quality interactions at each step of the customer “life cycle”, to also include… Show more • Manage the customer relationship as it relates to the delivery of Armor services and building the strategic partnership within the CXM’s customer portfolio. • Maintain regular contact with customers, is the first point of operational escalation, and surfaces additional growth opportunities to appropriate business teams to action Manage the customer “life cycle”• Foster customer loyalty through high-quality interactions at each step of the customer “life cycle”, to also include building the customer relationship to a strategic level• Regularly provide continuous improvement input as to how the organization’s sales, marketing and operational departments work together to deliver seamless customer service• Use tools and data, to continually refine understanding and definition of the assigned customers to support the Go to Green program• Gather and analyze customer feedback, and recommend improvements that the organization can implement that customers benefit from• Organize and manage review meetings with customers to align with customer cadence strategy• Coordinate the consolidation of information into customer-facing reports to support the strategic management of the customer• Ensures that Root Cause Analysis (RCA) reports are delivered by the responsible teams and facilitates the RCA communications to the customer when appropriate• Use leading indicators to Identify potential issues impacting the customer and work to proactively minimize service credits and/or customer churn through the Go to Green program• Manage service credits, track and project Service Level Agreement credits and churn through the Go to Green program• Contribute growth opportunities from existing customer base into the growth pipeline with Account Management/Sales team through collaboration with the Marketing team• Manage executive escalation, client satisfaction issues, and service delivery issues through to resolution, and provide issue summaries Show less

Irving, Tx

• Achieve retention, identify areas of potential business growth & customer satisfaction goals of accounts through best in class relationship management & customer service.• Ownership of customer accounts in order to establish myself as both an employee communications/ engagement expert & a trusted partner to our valued clients.• Build a long-term relationships & engage with front-line teams and C-level Leaders. • Train customers on our solutions & ensuring new customers feel… Show more • Achieve retention, identify areas of potential business growth & customer satisfaction goals of accounts through best in class relationship management & customer service.• Ownership of customer accounts in order to establish myself as both an employee communications/ engagement expert & a trusted partner to our valued clients.• Build a long-term relationships & engage with front-line teams and C-level Leaders. • Train customers on our solutions & ensuring new customers feel supported & are confident utilizing our services. • Own & drive identification, transparency, escalation and resolution of risks using skills and tools to proactively monitoring customer usage of the software & tracking against customer’s goals & objectives.• Proactively identifying potential area of customer dissatisfaction and develop solutions to resolve these issues.• Develop & present customized presentations for clients concerning their performance, contract obligations and utilization.• Assist sales in negotiating new contracts & renewals, suggest upgrades/changes to existing services for potential growth in revenue. • Collaborate & communicate cross-functionally with internal team to ensure customer issues & opportunities are addresses in a timely manner Show less

• Direct coordination with Sales Account team and Senior PM to support the completion of projects pertaining to client’s network and services. • Follow projects thru order life-cycle process to ensure deadlines & milestones are completed. • Provide timely order acceptance based on corporate policies and procedures • Reviewing and validating customer documentation, order entry, order acceptance, and fulfillment.• Use organization and planning skills to manage tasks effectively… Show more • Direct coordination with Sales Account team and Senior PM to support the completion of projects pertaining to client’s network and services. • Follow projects thru order life-cycle process to ensure deadlines & milestones are completed. • Provide timely order acceptance based on corporate policies and procedures • Reviewing and validating customer documentation, order entry, order acceptance, and fulfillment.• Use organization and planning skills to manage tasks effectively and complete projects as expected.• Use analytical abilities, team building and motivation skills to organize resources, to meet service deadlines, manage and generate maximum team performance.• Communicate project information via conference calls, meetings, & extensive email communication between Client & all departments. • Prepare presentations, reviews and spreadsheets. Client Included: Lockheed Martin, Amerisource Bergen Pharmaceuticals, CIGNA Healthcare, Raytheon Defense Systems, Blue Cross Blue Shield of MA Show less

• Review all documentation (A & D’s, SOBR, PTT documentation) pertaining to new product release, system updates, & requirements per Sales, Marketing & IT. • Develop test plans & create Test Case data for UAT Testing of all new products releases before they are released into production. • Detect Defects in system design & code, track &advise resolution per via Mercury Test to coordinators & IT.• Review for accuracy & processes all documentation for completeness, accuracy &… Show more • Review all documentation (A & D’s, SOBR, PTT documentation) pertaining to new product release, system updates, & requirements per Sales, Marketing & IT. • Develop test plans & create Test Case data for UAT Testing of all new products releases before they are released into production. • Detect Defects in system design & code, track &advise resolution per via Mercury Test to coordinators & IT.• Review for accuracy & processes all documentation for completeness, accuracy & contractual compliance.• Observe training needs, request & obtain training with appropriate departments. • Research to ensure correct optimal path & cost effectiveness for circuit design, to ensure customer due dates for all services pertaining to data & voice products. • Proper functionality of new implementations to product system upgrades design. • Review all doc (A D’s, SOBR, PTT doc) pertaining to new product release, system updates, per Sales, Marketing & IT • Work with Development & Quality to ensure requirements were thoroughly tested on time & with a high degree of quality.• Participated in project management meetings, user accept test planning, via conference calls, meetings, net-meeting extensive email communication between all depart & continue to maintain these relations to ensure timely accurate testing system release dates. • Travel to off-site locations domestic and international assist new business operation implementations. • Create training and reference material. Show less

Bachelor Of Technology, Business Intelligence And Analytical Managment, 3.79

Activities and Societies: Dean's List The National Society of Leadership and Success (Sigma Alpha Pi) Received The National Engaged Leader.

High School Diploma, High School/Secondary Diplomas And Certificates