Kimberly Ashoo Email & Phone Number

Justin, Texas, United States

Fort Worth, Texas

• Led the initiative to streamline and optimize workflow and inventory management systems for a major healthcare client, reducing inventory management time and job setup.• Created standardized mock-up templates for over 200 client letters for a collection/tolling client, facilitating a shift to cost-effective generic envelopes and saving thousands in monthly costs.• Coordinated the update of ISO documents and training for ISO 9001:2015 Recertification; successfully participated in recertification meetings and retained certification.• Provided comprehensive customer service, addressing inquiries, concerns, and resolving issues promptly while maintaining confidentiality and ensuring HIIPA compliance.• Oversaw the onboarding of new projects by aligning staff and departmental schedules to ensure that project milestones were achieved.• Conducted research, analysis, education and training on product configuration issues on behalf of the customer and the customer relationship manager.• Acted as a trusted advisor to clients, delivering training sessions and conducting Quarterly Business Reviews (QBRs) as required.• Generated diverse data reports of varying complexity for invoicing, analyzing, and inventory management.

Irving, Texas 75038

• Facilitated staff training and development on large-format mail services equipment, including Hunkeler DPS, Standard finishing equipment, Ricoh 5000 InfoPrint, and Fusion mail inserter.• Oversaw project scheduling for printing, mailing, and file uploads, ensuring adherence to deadlines and timely execution.• Partnered with the design team to create and refine billing production templates using GMC and RPD software. • Compiled and analyzed data reports, managed inventory levels, and supervised FTP site and file-sharing protocols for clients.• Assisted executive leadership in overseeing plant operations and implementing project execution strategies, ensuring full customer satisfaction.

Bryan/College Station, Texas Area

• Acted as a key liaison between manufacturing, development, sales teams, management, and clients, ensuring effective communication and coordination across all parties.• Managed vendor and supplier relationships, processed purchase orders, and conducted quality assurance and product verification to ensure adherence to standards.• Generated detailed quotes and estimates for both new and ongoing projects, and managed inventory levels while providing comprehensive reporting.• Executed key project tasks, including ticket creation, proof review, and overall project coordination, to ensure timely and accurate delivery.