Kimberly Ashoo Email & Phone Number

Justin, Texas, United States

Fort Worth, Texas

• Led the initiative to streamline and optimize workflow and inventory management systems for a major healthcare client, reducing inventory management time and job setup.
• Created standardized mock-up templates for over 200 client letters for a collection/tolling client, facilitating a shift to cost-effective generic envelopes and saving thousands in monthly costs.
• Coordinated the update of ISO documents and training for ISO 9001:2015 Recertification; successfully participated in recertification meetings and retained certification.
• Provided comprehensive customer service, addressing inquiries, concerns, and resolving issues promptly while maintaining confidentiality and ensuring HIIPA compliance.
• Oversaw the onboarding of new projects by aligning staff and departmental schedules to ensure that project milestones were achieved.
• Conducted research, analysis, education and training on product configuration issues on behalf of the customer and the customer relationship manager.

Irving, Texas 75038

• Facilitated staff training and development on large-format mail services equipment, including Hunkeler DPS, Standard finishing equipment, Ricoh 5000 InfoPrint, and Fusion mail inserter.
• Oversaw project scheduling for printing, mailing, and file uploads, ensuring adherence to deadlines and timely execution.
• Partnered with the design team to create and refine billing production templates using GMC and RPD software.
• Compiled and analyzed data reports, managed inventory levels, and supervised FTP site and file-sharing protocols for clients.
• Assisted executive leadership in overseeing plant operations and implementing project execution strategies, ensuring full customer satisfaction.

Bryan/College Station, Texas Area

• Acted as a key liaison between manufacturing, development, sales teams, management, and clients, ensuring effective communication and coordination across all parties.
• Managed vendor and supplier relationships, processed purchase orders, and conducted quality assurance and product verification to ensure adherence to standards.
• Generated detailed quotes and estimates for both new and ongoing projects, and managed inventory levels while providing comprehensive reporting.
• Executed key project tasks, including ticket creation, proof review, and overall project coordination, to ensure timely and accurate delivery.