● Support and guide Muttville towards future growth, efficiency, and success in our life-saving mission.● Inspire and guide staff and departments to perform to the best of their abilities and to help every individual grow and thrive. ● Improve processes, build infrastructure, and maximize efficiency throughout the organization that supports Muttville’s impact and efficacy.● Develop and enhance department training and program materials.● Collaborate with leadership in the development of performance goals and long-term operational plans.● Supervise and execute special projects that bring value to the Muttville organization, employees, and community. ● Ensure that all dogs receive the best possible care, enrichment, and supervision.

• Highlights: Developing an internal talent pipeline for continuing growth, constructing company training materials to help our team grow both professionally and personally, and building out core processes to improve business operations and efficiency at all levels.• Lead a team of 10-15 employees in ensuring safe and successful daily operations for the care of 100+ dogs. • Co-create and execute our annual business goals. • Manage client communications and daily operations. • Coordinate scheduling logistics and daily route optimization. • Assist in hiring, onboarding, new employee training, and performance management. • Facilitate staff meetings, ongoing staff training, and leadership development. • Develop our digital content and manage all social media platforms. • Create behavioral modification plans for dogs and assist the team in their implementation. • Cover employee absences. • Improve the team’s overall dog handling and pack management skills through positive reinforcement training techniques.

•Highlights: Increased average monthly adoptions +227% (avg 103/mo.), reduced average monthly staff turnover by ~91%, grew social media presence by +30%.• Responsible for ensuring the health and safety of shelter staff, dogs, volunteers, and visitors.• Supervision, performance management, and coordination of all shelter staff.• Create, build, and maintain all aspects of various shelter programs (Kennels, Volunteer, Medical, Corporate Partnerships, Events, Fundraising, Social Media, Behavioral, etc.)• Oversee internal and external shelter communications: weekly shelter operations meetings, monthly all-hands meeting, daily reports, monthly newsletters, monthly metrics and operational overview reports to the board of directors, case escalations, vendor relationships.• Handling routine finances — payroll, staff reimbursements, supplies ordering, vendor and vet payments, shelter budget management, taxes, and accounting systems.• Management of shelter dog population: pulling, transporting, intaking, housing, and medical care.

• Highlights: Created a volunteer training program from scratch, trained 500+ new shelter volunteers. Created and developed multiple special programs and revenue producing opportunities (corporate groups, Adventure Dog program, internships, puppy parties).• Built and maintained all aspects of Shelter Volunteer Program. • Hosted corporate/group events and puppy parties. • Conducted regular volunteer training classes and directed all on-site volunteers.•Developed and managed year-round internship program.

•Highlights: Exceeded quarterly and annual goals every year (hit stretch goal), reduced average monthly staff turnover by ~86%, created and facilitated a program of personal and team development retreats for the northern California region. • Led a team of 30-40 employees at a high-volume retail store. • Created and executed annual business strategies. • Managed finance and operations. • Conducted scheduling and labor optimization, recruiting, hiring, performance management, HR, and payroll. • Facilitated staff meetings, trainings, and people development. • Built and maintained community and ambassador relationships.

• Assisted with recruiting and hiring. • Co-created and executed annual business plan. • Managed product flow strategy. • Co-managed finance and operations. • Facilitated staff meetings and trainings.• Led people development, vision and goal setting workshops, and performance management.

• Directly led and managed the retail floor. • Managed the daily business needs.• Led vision and goal setting. • Built and maintained community relationships.• Led local run club. • Provided great guest experience.

• Coached and instructed campers. • Ran drills. • Taught and demonstrated techniques.

• Ensured the safety of patrons at each facility. • Supervised and trained employees.• Coached swimmers. • Provided customer service and enforced pool rules.