Kimberly Benjamin Email & Phone Number

• Support and guide Muttville towards future growth, efficiency, and success in our life-saving mission.
• Inspire and guide staff and departments to perform to the best of their abilities and to help every individual grow and thrive.
• Improve processes, build infrastructure, and maximize efficiency throughout the organization that supports Muttville’s impact and efficacy.
• Develop and enhance department training and program materials.
• Collaborate with leadership in the development of performance goals and long-term operational plans.
• Supervise and execute special projects that bring value to the Muttville organization, employees, and community.

San Francisco Bay Area

• Highlights: Developing an internal talent pipeline for continuing growth, constructing company training materials to help our team grow both professionally and personally, and building out core processes to improve.
• Lead a team of 10-15 employees in ensuring safe and successful daily operations for the care of 100+ dogs.
• Co-create and execute our annual business goals.
• Manage client communications and daily operations.
• Coordinate scheduling logistics and daily route optimization.
• Assist in hiring, onboarding, new employee training, and performance management.

San Francisco Bay Area

• Highlights: Increased average monthly adoptions +227% (avg 103/mo.), reduced average monthly staff turnover by ~91%, grew social media presence by +30%.
• Responsible for ensuring the health and safety of shelter staff, dogs, volunteers, and visitors.
• Supervision, performance management, and coordination of all shelter staff.
• Create, build, and maintain all aspects of various shelter programs (Kennels, Volunteer, Medical, Corporate Partnerships, Events, Fundraising, Social Media, Behavioral, etc.)
• Oversee internal and external shelter communications: weekly shelter operations meetings, monthly all-hands meeting, daily reports, monthly newsletters, monthly metrics and operational overview reports to the board of.
• Handling routine finances — payroll, staff reimbursements, supplies ordering, vendor and vet payments, shelter budget management, taxes, and accounting systems.

San Francisco Bay Area

• Highlights: Created a volunteer training program from scratch, trained 500+ new shelter volunteers. Created and developed multiple special programs and revenue producing opportunities (corporate groups, Adventure Dog.
• Built and maintained all aspects of Shelter Volunteer Program.
• Hosted corporate/group events and puppy parties.
• Conducted regular volunteer training classes and directed all on-site volunteers.
• Developed and managed year-round internship program.

San Francisco Bay Area

• Highlights: Exceeded quarterly and annual goals every year (hit stretch goal), reduced average monthly staff turnover by ~86%, created and facilitated a program of personal and team development retreats for the.
• Led a team of 30-40 employees at a high-volume retail store.
• Created and executed annual business strategies.
• Managed finance and operations.
• Conducted scheduling and labor optimization, recruiting, hiring, performance management, HR, and payroll.
• Facilitated staff meetings, trainings, and people development.

San Francisco Bay Area

• Assisted with recruiting and hiring.
• Co-created and executed annual business plan.
• Managed product flow strategy.
• Co-managed finance and operations.
• Facilitated staff meetings and trainings.
• Led people development, vision and goal setting workshops, and performance management.

Sacramento, California Area

Austin, Texas Area

• Directly led and managed the retail floor.
• Managed the daily business needs.
• Led vision and goal setting.
• Built and maintained community relationships.
• Led local run club.
• Provided great guest experience.

Austin, Texas Area

• Coached and instructed campers.
• Ran drills.
• Taught and demonstrated techniques.

Houston, Texas Area

• Ensured the safety of patrons at each facility.
• Supervised and trained employees.
• Coached swimmers.
• Provided customer service and enforced pool rules.

Master Of Science - Ms, Human-Canine Life Sciences

Bachelor Of Arts - Ba, English Language And Literature, General

Activities and Societies: Minor in Marine and Freshwater Science