•Perform assigned and comprehensive adminstrative functions•Establish and maintain up-to-date files, records and systems•Coordinates the scheduling of appointments and departments/divisional meetings•Handles the logistics of meetings•Arrange travel schedules, reservations, meeting/seminar enrollment and reinbursements•Process invoices, track and ensure proper billing for the department•Continuously provide the best individualized care and service to patients, customers, colleagues, businesspartners, and communities•Maintain confidentiality as appropriate•Establish and maintain respectful working relations with internal and external customers by being courteous and helpful in all interactions •Produce on-time, high quality work deliverable

Back-up support for COO, CMO, CFO, CNO, VP of Operations and three physicains​•Perform assigned and comprehensive adminstrative functions•Establish and maintain up-to-date files, records and systems•Coordinates the scheduling of appointments and departments/divisional meetings•Handles the logistics of meetings•Arrange travel schedules, reservations, meeting/seminar enrollment and reinbursements•Coordinates and maintains the depart the department supply inventory•Technical inquiries relating to departmental programs, projects and assignments•Communicates with cochlear patients and referral sources and gathers basic intake information•Schedules multidisciplinary appointments and prepares the patient chart for visits•Interacts appropriately and effectively with patients and families to meet and exceed the customers’s expectations•Types and edicts a variety of correspondence, memorandums, reports and schedules•Maintains appropriate documentation in all databases with efficiency and accuracy•Compiles and processes statistical information and data for preparation of various reports•Tracks and ensures proper billing for the department

•Deployed and managed the PSA’s to enhance the facility in a sanitary, safe, orderly and attractive condition for all patients, guests, and staff•Developed an engaged, accountable and motivated workforce•Managed staff performance to ensure standards and work techniques were met•Trained staff on appropriate techniques•Monitored performance for quality and effectiveness•Ordered all supplies and equipment for the department

• Plan and schedule project timelines• Constantly monitor and report on progress of the project to all stakeholders• Present reports defining project progress, problems and solutions• Implement and manage project changes and interventions to achieve project outputs• Project evaluations and assessment of results• Directed the planning and implementation for the opening of our new main entrance• Developed a new Riley Employee Recognition Program (“Always Be the One”)• Organized the 2012 Riley Cereal Drive, ranked third in National Competition• Lead IU Health’s annual $600,000 United Way Campaign, ranked third in Central Indiana• Managed the development of fundraisers to support IU Health’s United Way Campaign (United Way Golf Outing, IU Health’s Carnival Day)