Kimberly Ching Email & Phone Number

Project Management: Led the development and design of the certification process for new hire designers, overseeing all aspects of the project from initiation to completion.Lead Designer: Created and designed comprehensive training materials, including interactive content and assessments, to support the certification process.Collaboration: Worked closely with stakeholders to identify training needs, ensuring alignment with organizational goals and requirements.Technical Proficiency: Utilized Adobe Creative Cloud and Captivate to produce high-quality training materials and interactive content.

Design Creation: Utilized Adobe Creative Cloud, CapCut, GIMP, and Canva to create high-quality social media posts, marketing materials for small businesses, and art prints.Project Management: Managed multiple design projects simultaneously, ensuring timely delivery and client satisfaction.Marketing Materials: Developed various marketing materials, including promotional graphics and print designs, to support clients' business goals.Creative Solutions: Provided creative solutions and design expertise to meet diverse client needs and enhance their brand presence.

Onboarding Program: Developed a six-week onboarding program for Rider Support Specialists, reducing onboarding time by 15% and increasing first-call resolution by 10%.Curriculum Management: Created and maintained training curriculum for rider support and vehicle alerts, ensuring accuracy in a dynamic tech environment.Assessment Design: Designed assessments that improved overall training effectiveness by 20%.Up-Training: Conducted up-training for existing team members to address evolving needs.Stakeholder Collaboration: Worked with stakeholders to define training goals and present progress reports.Quality Assurance: Ensured high standards for training materials and delivery

Client Collaboration: Partnered with clients to understand their specific training needs and develop tailored training programs aligned with business objectives.Instructional Material Creation: Created instructional materials, including scripts, manuals, and eLearning modules, using Articulate Storyline and Adobe Captivate.Training Delivery: Delivered engaging and effective client training sessions, ensuring knowledge transfer and skill development for diverse audiences.Effectiveness Monitoring: Monitored training effectiveness through pre- and post-training assessments and feedback, demonstrating a 25% improvement in client-specific performance metrics within three months.

Master Of Education (M.Ed.), Adult And Continuing Education And Teaching

Bachelor Of Science (B.S.), Business/Commerce, General