• Successfully facilitated virtual and in-person foundational and advanced leadership training using various instructional methods for over 800 domestic and global management employees annually. Leadership topics included: Communicating Effectively, Building Teams & Relationships, Strategy, Delegating, Conflict Resolution, Employee Relations, Labor Relations, Performance and Talent Management, Change Management, Time Management, and Coaching & Developing Others• Managed and deployed the Professionalism & Performance project training program that impacted the global management team• Consistently delivered positive customer experience, scored 4.8 on a 5-point scale on the customer satisfaction survey• Served as the liaison to the content development team to design and develop leadership training offerings using various training platforms that supported a limited budget• Managed vendor and strategic relationships to support global learning and talent development strategies• Coached employees through role-plays, presentations, and feedback

• Curated vendor and custom content for internal business units with a limited budget• Used the ADDIE model to design instructor-led and e-learning material for internal customers• Managed the administrative learning management systems, UPS Learning Center, and UPS University • Piloted new instructor-led and virtual workshops to selected groups• Provided voice talent for e-learning modules posted in the Learning Management System

• Managed the Interviewing/Hiring process (Front Desk, Processing, Interviewing, and Fingerprinting) for the Small Package, Worldport, and Supply Chain Solutions operations• Maintained the standard deviation for the Small Package, Worldport, and Supply Chain Solutions operations• Maintained the student hire and workforce turnover goals for the Air District• Conducted yearly internal workshops for the Interviewing, Recruiting, and Hiring groups

• Managed the Corporate Schools process for the Air Region (Air District, Flight, Aircraft Maintenance, and Worldwide Forwarding)• Facilitated leadership workshops for internal customers• Facilitated Employee Relations Index (ERI) focus group meetings• Managed the Quality Performance Reviews (QPR) and the Career Development process for the Air Region

• Designed and developed instructional training materials for the International Customer Service Center, Brokerage Accounting, and Technical Learning Solutions• Delivered the 6-week training program to more than 300 new customer service representatives in domestic and international operations and conducted yearly recurrent training session• Co-facilitated the corporate-sponsored International Sales Training School for new Account Executives and newly promoted Area Sales Managers

Taught Public Speaking, Small Group and Team, Organizational, and Leadership Communication classes. Developed course lesson plans, created syllabi, and managed course book selections. Managed classroom and online discussions, and evaluated student performance.