Performs data analysis on missed subrogation referrals captured from predictive analytics. Prepares various reports and participates in the review and analysis after implementation of process improvements. Collaborates with business leaders to define requires for subrogation applications. Participates in the implementation of new applications and documents requirements for new technologies and system integrations. Works closely with the Michigan Catastrophic Claims Association (MCCA) to ensure… Show more Performs data analysis on missed subrogation referrals captured from predictive analytics. Prepares various reports and participates in the review and analysis after implementation of process improvements. Collaborates with business leaders to define requires for subrogation applications. Participates in the implementation of new applications and documents requirements for new technologies and system integrations. Works closely with the Michigan Catastrophic Claims Association (MCCA) to ensure proper payment requests and supports are obtained for MCCA recoverables catastrophic submissions. Show less

Hired as an experienced injury claims adjuster May 29, 2007. June 2012, moved to the arbitration unit, filing and responding to arbitrations on behalf of Esurance. Review and analyze evidence, create arbitration arguments and defense strategies, write contentions for claims in all 50 states. Mentor claims and arbitration representatives. Specialize in Special, PIP, MP, and complex liability and coverage arbitration filings.

Licensed sales agent from January 2000 to June 2000. Briefly left the company and returned January 2001 as a claims representative. Promoted to injury adjuster in 2003, handling 1st and 3rd party injury claims.

Assigned and resolved commercial property, auto, general liability claims in low to moderate complexity.