Kim Crowell Email and Phone Number
Kim Crowell work email
- Valid
Kim Crowell personal email
Hi, my name is Kim, I’m a customer success professional, and my background is in the security & intelligence industry.Snapshot: ✅Customer success professional with 8 years of customer facing roles, & 10 years of leadership and project management experience. ✅Proven track record at analyzing & solving complex business problems, building & maintaining strong relationships with client’s & stakeholders, & developing/implementing successful communications strategies.📝 A few highlights: ✏️At a SaaS startup, designed/implemented change management strategies, communication plans, & streamlined/decreased the employee onboarding time by 50%✏️Managed $4.4M resources, led a 10-person team, fostered relationships/provided customer support to 100 customer & 30 partner organizations ✏️Remotely provided expert consultations to customers across 4 portfolios and 236 locations; managed 1200+ customer support resolutions ✏️Executed 1,400 hours of instruction to 350 students; collaborated with cross-functional stakeholders to lead & deliver 76 realistic training scenarios; managed course upgrade project/decreased yearly cost of 24K✏️Collected and analyzed data points, to compose 350+ strategic executive communications; created quarterly dashboards covering metrics on operations, & highlights for executives (But wait, there’s more…if you’re interested, please check out my full profile 🗃️)💪 Strengths and competencies: Customer Service and Success | Relationship Building & Management | Risk Management | Training| Empathy | Communications | Project Management | Process Improvement and Optimization | Cross-Functional Collaboration | Leadership and Team Building | Problem-Solving |Analytical Skills | Change Agent
Greynoise Intelligence
View- Website:
- greynoise.io
- Employees:
- 13
-
Senior Customer Experience SpecialistGreynoise Intelligence Oct 2024 - Present
-
Customer Experience SpecialistGreynoise Intelligence Jun 2023 - Sep 2024Sandpoint, Idaho, United States
-
Director Of Organizational Change ManagementSolid State Operations Feb 2022 - Apr 2022Boise Metropolitan AreaDesigned, developed, and implemented internal communications materials and change management strategies for a SaaS startup, specializing in modernizing unemployment insurance.> Created and facilitated workshops and discussions that drove organizational change, influenced socialization and adoption of proposed solutions by all stakeholders> Developed project plans, timelines, and playbooks for change initiatives, meeting structures, and expectations for leaders on managing change and improving company-wide communication effectiveness> Analyzed relevant industry trends and generated regular reports; conducted thorough research and compiled information related to industry events in support of presentation deliverables to C-level executives -
Employee Engagement CoordinatorSolid State Operations Sep 2021 - Feb 2022Boise, Idaho, United States> Facilitated onboarding process, briefings, and orientation for new hires> Strategized, coordinated, and executed 15 company wide events, increasing employee engagement and retention> Analyzed gathered employee feedback, identified areas for improvement, and created tailored solutions, maximizing product development and deployment workflows
-
Personal SabbaticalUnited States Air Force Dec 2020 - Sep 2021After 21+ years retired from the military, relocated to Idaho and took some time out to discover my next professional adventure. -
Operations Manager | Special Agent In ChargeAir Force Office Of Special Investigations (Afosi) Oct 2018 - Dec 2020Buckley Afb, CoManaged resources valued at $4.4M; led a team responsible for providing investigative services, operations, and customer support/outreach to 84K personnel. Oversaw end-to-end management and execution of critical programs, unit KPIs and on-time customer support.> Collected, analyzed, and shared data with customers during industry-specific quarterly review board> Built lasting relationships with over 100 customers and 30 partners to advance business objectives and reach shared goals -
Project Manager | Training InstructorAir Force Office Of Special Investigations (Afosi) May 2016 - Oct 2018Glynco, GaExecuted over 1,400 hours of instruction and managed projects impacting the agency’s eight-week initial skills course. > Developed curriculum and lessons plans covering five portfolios, and provided in-person instruction to 350 students> Drove agency investigations platform and technical tools training and adoption for end users> Coordinated all logistical requirements including classroom space, and acquisition of learning equipment necessary for instruction necessitated by programmatic limits based on cost, schedule, and performance
-
Project Manager | Strategic EngagementsAir Force Office Of Special Investigations (Afosi) Feb 2015 - May 2016Quantico, Virginia, United StatesComposed written and oral strategic communications for C-suite. Planned and executed special events involving executive management.> Collected data points and composed 200+ strategic executive communications impacting 3,200 personnel/customers> Created quarterly dashboards, detailing operations, and mission highlights of 236 departments for senior management> Managed a $150K budget to organize industry gatherings, customer/partnership outreach events, and conferences
-
Customer Success | Project Manager | Operations, Policy, And ComplianceAir Force Office Of Special Investigations (Afosi) Apr 2013 - Feb 2015Quantico, Virginia, United StatesRemotely provided subject matter expert consultations, across four portfolios, to customers at 236 global locations.> Provided customer support to a diverse client base, utilizing expertise in customer service, problem-solving, and analytical support to deliver timely and tailored solutions> Analyzed customer data and feedback, and collaborated with cross-functional teams to identify trends and opportunities for process optimization
-
Investigations Manager | Customer SupportAir Force Office Of Special Investigations (Afosi) Apr 2010 - Apr 2013Ramstein Air Base, Rhineland-Palatinate, GermanyManaged team responsible for counterintelligence services and host nation community building. Responsible for information/trend collections and dissemination to stakeholders, supporting various Department of Defense entities in Europe and Africa.> Developed and implemented a bi-lingual culturally targeted, advisor program that increased accuracy and timeliness of significant event reporting, greater information sharing and stronger relationships with German partner organizations > Analyzed information and crafted annual reports on trends impacting customers; authored 40 executive intelligence summaries answering customer requirements> Key advisor during industry specific quarterly review boards, provided consultation on threat and enterprise risk mitigation to stakeholders
-
Team Member | Special AgentAir Force Office Of Special Investigations (Afosi) Jan 2007 - Apr 2010Travis Afb, CaConducted investigations, obtained evidence, and prepared reports of investigations.Key personal/continued growth in this position:• Strategic thinking, team work, active listening and communication; working with and understanding various customers (DoD leaders, Defense Industry and other partners) to provide better service and protection of assets• Analytical mindset; the daily gathering, researching and analyzing intelligence/trends and presenting it to key stake holders
-
Security Professional / InvestigatorUnited States Air Force Mar 2000 - Jan 2007Multiple LocationsJoined the Air Force and worked various law enforcement, security and investigator positions in Japan and Utah.Key personal/continued growth in this position:• Developed investigative mindset, solved 75 criminal investigations and recovered $62K in stolen government and personal property• Attention to detail and integrity; flawlessly managed $50K in evidence • Adaptability and flexibility; as a law enforcement professional I learned to adapt and calmly respond to any situation
Kim Crowell Education Details
-
Instructor Of Technology And Military Science -
Criminal Justice/Law Enforcement Administration
Frequently Asked Questions about Kim Crowell
What company does Kim Crowell work for?
Kim Crowell works for Greynoise Intelligence
What is Kim Crowell's role at the current company?
Kim Crowell's current role is Senior Customer Experience Specialist @ GreyNoise Intelligence | Air Force Veteran 🇺🇸.
What is Kim Crowell's email address?
Kim Crowell's email address is ki****@****oise.io
What schools did Kim Crowell attend?
Kim Crowell attended Community College Of The Air Force, Community College Of The Air Force.
Who are Kim Crowell's colleagues?
Kim Crowell's colleagues are Frank Severic, Robert Fontaine, Jennifer Meighan Dyszkiewicz, Brianna Cluck, Konstantin L., Daniel Grant, Jen Dooley.
Not the Kim Crowell you were looking for?
-
1weatrust.com2 (800) 2XXXXXXX
-
Kim Crowell
Dothan, Al1hotmail.com -
-
Kim Crowell
Bethesda, Md2grantmorgan.com, potomacpartnersllc.com4 +130122XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial