Kim Cutts Email & Phone Number

Everett, Wa, Us

Bothell, Washington

Shoreline Wa

Kirkland, Washington

Lynnwood, Washington

Lead a team of up to 15 agents in the Repair Center providing support for real time issues that came up for customers while also maintaining strong relations with team members to help them grow and develop within the company.Motivate and engage employees to maintain high performance by providing consistent coaching and feedback on call handling.Weekly call monitoring to ensure highest quality to ensure a positive customer experience and outcome is achieved.Ensure service delivery, productivity levels, SLAs, and KPI’s are consistently met each month.Lead weekly team meetings that included process implementation and changes as well as training for new products, services or standards.Responsible for disciplinary action, performance appraisals, career development, and new hire interviews.Achievements:2016 - Dare to Soar MVP - Awarded MVP Leader for highest team scores as well as most improved team overall through regular one on one coachings and supportive leadership.2017 - ProCoach certified leader2017 - Credo team captain - Lead a team of peers to analize current employee feedback and suggestions and create processes and events to improve overall employee satisfaction.

Everett, Wa

Responsible for providing technical, billing and account support for Comcast cable, internet, and phone services to ensure a great experience for the customer while maintaining great KPIs.My strengths for this role included active listening, Empathetic and Solution focused all the while achieving high metric scores and frequently scoring in the top agents for exception customer experience and top mark productivity.Achievements:2014 – Bow Tie Award - Nomination award for agents not only achieving highest KPI results but also having a positive impact on the team.2015 - Portland Lab - Special project team to provide the best experience to customers in Portland OR where I used my skills and strengths to ensure strong relationships with customers.

Kirkland, Wa

Manage store employees schedules to ensure adequate coverage for customers while ensuring inventory control to keep products available for customers.

Mukilteo

Picking up children with special needs and ensuring they are secured and safely transported to school.