• Review and process daily case load to in accordance with policies and internal controls SOX environment. • Utilize credit assessment systems to provide decisions and recommendations on managing high risk clients and sales prospects.• Analyze and determine acceptable risk exceptions and provides recommendations on funding methods and feature offerings to minimize financial risk exposure.• Research credit reports and coordinate communication with credit vendors to investigate credit opportunities.• Oversee the exception process to ensure recommendations outside of policy guidelines are in the best interest of the company.• Manage, plan and direct workflow and daily operations of the Small Business Services business unit of the department.• Support internal auditor monthly reviews and external quarterly audits.• Identify department related system processing issues and collaborate with internal business partners on a workable solution.• Maintain communication and resolve problems with other departments, managers, employees, auditors and various outside business partners.• Continually elevate and monitor internal control processes and procedures to improve productivity and effectiveness.• Identify areas for opportunities to streamline processes by continually reviewing how work is performed and provide feedback to management.• Participate in development, implementation of projects, tasks and/or initiatives that align with management’s goals.• Collaborate with IT on upgrades and testing.• Serve as a resource to teammates, department heads and others for interpreting policies and procedures relating to the department.• Provide one-on-one training to new hire associates and post training technical support.• Coached team members in developing their performance by offering feedback and demonstrating the desired skills and expected work ethic.• Presented department overviews to internal and external business partners.

·        Lead daily activities of the team to ensure that all the work is completed according to scheduled deadlines, with attention to quality standards, priorities and overall goals.·        Serve as a resource for team members based on a strong working knowledge of team’s responsibilities, goals and associates individual development plans and training needs.·        Oversee the use of standard process workflows by the team.·        Train and mentor team members and identify development needs, working with leadership to coordinate additional training needed.·         Monitor various productivity and performance standards to ensure that established levels are achieved.·        Serve as acting backup to the manager, providing leadership, guidance and direction to team members in the absence of the manager.·        Provide feedback on individual performance of associates to leadership.·        Analyze team statistics and prepare reports.·        Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units.

• Review and process daily case load to in accordance with policies and internal controls SOX environment. • Utilize credit assessment systems to provide decisions and recommendations on managing high risk clients and sales prospects.• Analyze and determine acceptable risk exceptions and provides recommendations on funding methods and feature offerings to minimize financial risk exposure.• Research credit reports and coordinate communication with credit vendors to investigate credit opportunities.• Oversee the exception process to ensure recommendations outside of policy guidelines are in the best interest of the company.• Manage, plan and direct workflow and daily operations of the Small Business Services business unit of the department.• Support internal auditor monthly reviews and external quarterly audits.• Identify department related system processing issues and collaborate with internal business partners on a workable solution.• Maintain communication and resolve problems with other departments, managers, employees, auditors and various outside business partners.• Continually elevate and monitor internal control processes and procedures to improve productivity and effectiveness.• Identify areas for opportunities to streamline processes by continually reviewing how work is performed and provide feedback to management.• Participate in development, implementation of projects, tasks and/or initiatives that align with management’s goals.• Collaborate with IT on upgrades and testing.• Serve as a resource to teammates, department heads and others for interpreting policies and procedures relating to the department.• Provide one-on-one training to new hire associates and post training technical support.• Coached team members in developing their performance by offering feedback and demonstrating the desired skills and expected work ethic.• Presented department overviews to internal and external business partners.

• Manage risk and safeguard ADP assets through the use of systems, controls, reports, and procedures.• Ensure that all impounds and adjustments are collected timely, based on the client's collection agreement and within department guidelines to minimize exposure and aging.• Ensure that disbursements (FSDD, WGPS, and Tax) are held and/or released according to Corporate Risk Policy guidelines.• Held disbursements and funding status are communicated to Payment Services Management and expectations and consequences are set.• Address and/or escalated potential issues as appropriate to direct Management timely.• Knowledge of AML/OFAC Laws/Regulations.• Maintain documentation on clients’ history, patterns and exception processing.• Prepare written correspondence and spreadsheets.• Subject matter expert for invoicing, impounding, and system capabilities and limitations in regards to funding.• Interact daily with internal and external partners, banks, and clients.• Developed training procedure manual and guides for my client base.• Presented department overviews to internal business partners.• Participate in a Kaizen event focused on business process improvement.