Pioneered a consumer-centric approach to post-market safety by creating a dedicated advocacy team focused on improving product understanding and consumer satisfaction. Built, led and mentored a high-performing team of dietitians, nurses, and food scientists, fostering a culture of excellence and innovation through product education and escalated science support. - Achieved top ratings across all teams and a 100% positive feedback rate within the first 6 months of a pilot customer satisfaction rating program over 2 years. - Increased service awareness and engagement by 20% through the creation and delivery of an omni-channel educational content approach targeting websites, gamified apps, member events, professional conferences and learning management systems to empower consumers and public health professionals with accurate product information and usage guidelines.- Leveraged post-market surveillance, public health guidelines and CRM data to identify emerging trends and inform proactive consumer safety campaigns.- Implemented AI-powered tools to streamline knowledge sharing and improve response times, significantly reducing manual effort and increasing efficiency.- Revamped product quality complaint processes by implementing regional reporting and centralizing standardized responses for known issues under corrective action, leading to an approximate 25% reduction in response times for key regions.

Regulatory Compliance and Documentation- Prepared comprehensive periodic and annual safety reports for submission to global health authorities.- Delivered training sessions on adverse event reporting procedures, enhancing team adherence to compliance standards.- Initiated and managed adverse event reports in the drug safety database, ensuring accurate MedDRA coding and timely processing.- Oversaw Asia-Pacific adverse event reporting follow-up and case management for 14 markets, improving regulatory submission accuracy.- Managed the regulatory submissions process, creating and organizing essential documentation to meet international standards.Global Training and Compliance- Trained global customer service teams on adverse event management processes which led to an increase in case escalations, improved customer satisfaction and compliance. - Supported Oracle Argus database implementation, aligning case data with MedDRA coding standards to streamline pharmacovigilance operations. This positioned the company as an early adopter of cutting-edge pharmacovigilance tools, centralizing adverse event data analysis for global compliance.Quality Assurance and Regulatory Updates- Conducted audits of adverse event reports to ensure documentation accuracy and compliance with pharmacovigilance best practices and respective regulatory requirements by market. - Maintained expertise in evolving pharmacovigilance regulations, contributing to improved case management and reporting practices.

Led global medical affairs initiatives, fostering strong industry relationships and onboarding key opinion leaders to support the development and dissemination of scientifically sound and compliant product information across various online and in-person channels.-Developed and executed strategies to enhance consumer understanding of product ingredients and safety, ensuring regulatory compliance and accurate product cautionary labeling, leveraging information from scientific affairs teams and corporate-sponsored clinical research.-Streamlined processes for product inquiry review and adverse event collection, reducing resolution timelines by approximately 70% for less complex cases. -Provided expert guidance on product education, clinical research updates, and technical product inquiries.-Developed and implemented a knowledge base and training program for customer service agents, reducing escalated inquiries by approximately 50%. -Trained and mentored a team of call center educational leaders, resulting in improved customer satisfaction and reduced resolution times. Agents reported increased confidence in handling complex inquiries and providing accurate information.-Collaborated with cross-functional teams (Medical Advisory Board, Legal, Product Marketing, Regulatory) to ensure regulatory compliance and adherence to business guidelines for consumer product content and clinical research updates.-Supported the evaluation of clinical research studies, ensuring data integrity and scientific rigor for consumer content.

Led pre-market initiatives for a diverse product portfolio including dietary supplements, nutraceuticals, meal replacements, food, and cosmetics. to help ensure products met and maintained all necessary compliance standards. - Managed regulatory documents and records, ensuring they are accurate, up-to-date, and easily accessible for audits or inspections.-Negotiated adeptly with government health officials in Eastern Europe, securing approvals for multiple new products and driving sales growth in the region. -Proactively monitored evolving regulations in key markets such as the U.S. and Europe, ensuring swift adaptation and compliance.-Fostered collaborative partnerships with cross-functional teams to uphold the highest standards of regulatory compliance in product literature and labeling.