• Provided operational support for workforce development initiatives and apprenticeship programs, ensuring smooth execution of activities.• Developed and maintained project workflows to effectively achieve workforce development objectives, enhancing program efficiency.• Managed student and apprentice data meticulously, maintaining accuracy and confidentiality to uphold compliance standards.• Crafted press releases and contributed to the development of frameworks for new programs, effectively communicating organizational initiatives.• Orchestrated program promotion at conferences and orientations, enhancing program visibility and recruitment efforts.• Assisted in conducting orientations for new apprentices, facilitating their seamless integration into the program.• Utilized apprentiscope to pull reports, running updates as necessary to ensure data integrity.• Responsible for the initiation, execution, and closure of onboarding and offboarding students in the apprenticeship program. • Communicated progress updates to leadership during weekly meetings, ensuring alignment with program goals.• Updated registration information in the matrix and verified enrollment completion in colleague, maintaining accurate records.• Initiated requests for the creation of rubrics and class sets, streamlining program implementation.• Coordinated the initial work order requests for payment submission to program partners, ensuring timely reimbursement.• Processed reconciliations to confirm apprentice enrollment within specified timeframes, facilitating partner payment reimbursement.• Managed ATI (invoice) requests for payment, ensuring timely and accurate financial transactions.

• Coordinate, Develop and leverage working relationships with external and internal stakeholders. Established working relationship with Year Up-Dallas and The Dallas Mayor’s Internship Fellows which provide student career development with evidence of marketable skills and employment opportunities. To create and maintain an inclusive atmosphere• Gather compile and analyze information to prepare requested reports• Manage student conduct by updating Maxient and creating report in excel • Responsible for customer relations responding to internal and external customer and student inquiries within a set deadline• Successfully planned and supported division managers by coordinating division meetings, conferences, and special events with over 150 attendees which included: initiation, planning, execution, monitoring, and the closing of the project• Project Manager for El Centro Campus Open House that support student recruitment and retention efforts. Engaging with diverse stake holders to build working relationships, that included over 15 high schools with over 300 students and external partners in attendance• Responsible for coordinating room reservations for meetings and events• Budget manager built zero based budget, responsible for procurement including contract management, blanket orders, and reconciliation• Supervised and project lead for the onboarding process for summer interns• Managed candidate pipeline via page-up along for part-time interns for El Centro • Partnered with Mayors Intern Fellows Program in recruiting interns from local high schools that included reviewing scholars ’online profile, selecting candidates, interviewing, and hiring students to intern at Dallas College• Coordinated schedule for interns and assigned students to areas of interest• Contract Manager responsible for supplier onboarding and set-up, terms/conditions setup that includes creating, managing, and editing contracts to submit to legal for review

• Facilitate online and in-person instruction of 3non-credit courses for Fund of Networking Tech I, Intro to PC Operating System, and Intro to Excel• Develop and manage syllabus, course materials, assignments, and online discussion exercises• Evaluates student performance according to institutional guidelines and accreditation/licensure body using course rubrics related to standardized learning objectives based on course deliverables and session plans• Maintain accurate records to report grades and attendance. Posts grades using the E-campus grade center• Submits required end of course documentation to the division office• Adheres to FERPA guidelines

• Worked independently to accomplish project goals by multitasking daily tasks and recurring project activities related to general operations and departmental management• Worked independently by creating and developing processes for more efficient and organized services• Supervised staff and new employee trainings, processed payroll, expense reports and special reports• Project Manager for job fairs hosting 50-60 recruiters• Partnered with and built rapport with recruiters• Cultivated relationships and maintained contact with employers who expressed an interest in upcoming job fairs

• Pre-viewed correspondence addressed to the President & CEO• Supported corporate attorneys by coordinating schedules, emails, reviewed claims, and digital devices• Negotiated adjustments and settlements ranging from 25 – 100k to resolve customer dissatisfaction• Worked independently on perplexed accounts that required sound and firm decisions to retain customers• Reviewed claims submission, obtained and verified information, corresponded with attorneys, and processed settlement payments according to loss of business due to inconsistencies in advertising. • Analyzed credit reports of potential advertisers to determine if credit would be extended • Created billing statements, payment history and extended payment arrangements on past due accounts. calculated monetary and reimbursement adjustments and settlements on accounts• Collected on accounts delinquent over 30 -days to bring them current and transitioned accounts 120-days delinquent to attorneys• Provided updated to attorneys to place and release liens on property and equipment• Maintained case databases, organized data, and retrieved documents for trail presentations• Provided inbound and outbound phone support and customer service to all customers including advertisers, business owners, including internal stakeholders regarding inquiries, billing, and claims

• Managed 50-200 small business accounts, liaison between customer and sales team. Developed effective communication with clients. Managed client inquiries by phone, email and online. Responsible for maintaining client’s records and addressing clients’ complaints that may or may not result in a dispute or claim. • Managed daily logistics, coordinating schedules, emails, reviewed claims, and digital devices• Negotiated adjustments and settlements ranging from 25 – 100k to resolve client’s dissatisfaction• Worked independently on perplexed accounts that required sound and firm decisions to retain clients• Reviewed claims submission, obtained, and verified information, corresponded with attorneys, and processed settlement payments according to loss of business due to inconsistencies in advertising. • Analyzed credit reports of potential advertisers to determine if credit would be extended • Created billing statements, payment history and extended payment arrangements on past due accounts. calculated monetary and reimbursement adjustments and settlements on accounts• Collected accounts delinquent over 30 -days to bring them current and transitioned accounts 120-days delinquent to attorneys• Provided updated to attorneys to place and release liens on property and equipment• Maintained case databases, organized data, and retrieved documents for trail presentations