Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications.Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity.Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects.Maintains all configuration documentation for assigned infrastructure.Install, configure, and maintain Windows Server operating systems, including 2012/2016/2019 and Linux operating system.

Responsible for effective provisioning, installation/configuration, operation, and maintenance of Windows and Red Hat Linux operating systems, software and related infrastructure. Ensure that operating systems, software systems, and related procedures adhere to organizational values, enabling mission success.Provide effective utilization of AWS cloud resources and services. Perform daily system monitoring, verifying the integrity and availability of all server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.Perform regular security monitoring to identify any possible intrusions.Provide Tier II&III/other support per request from various constituencies. Investigate and troubleshoot issues. Repair and recover from software failures. Coordinate and communicate with impacted constituencies.Develop and maintain system automation scripts, using Bash and PowerShellApply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure/add new services as necessary. Upgrade and configure systems software that support GIS infrastructure applications or asset management applications per project or operational needs.Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer. Identify and execute process improvements and other enhancements that improve operational efficiency.Maintain virtual environment that includes Active Directory, Microsoft Exchange, and domain controllers

Manage 5 areas of support within one Task OrderManage all activities related to the staffing and operation of an information systems help desk, customer support desk, ADPO, ADMP and Remedy Team.Supervise assigned staff, which may include subordinate supervisors, in support of networked and stand-alone computer users and systems.Direct staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.Plan and implement software and/or systems upgrades and modifications.Established and implement policies and procedures and ensured their conformance with information systems goals and company/customer objectives.Studied and project support resource requirements, including personnel, software, equipment, and facilities and makes recommendations to management.Direct the installation, testing, and setup of new hardware and software and recommends new hardware and software as needed.Maintained current knowledge of relevant technologies as assigned and participates in special projects as required

Assists with the management of AD infrastructure including user and group management.
 Assists with NOC overflow and escalation. Provides advanced support for hardware, peripherals, and network access.
Researches and recommends techniques to reduce help desk repeat calls.
Workstation OS and application patching.
Provides phone-based technical support
. Documents administrative procedures and configurations. 
Supports windows-based desktops and server software and hardware
. Installs, maintains, configures and ensures the integrity of computer software
. Investigates, resolves and explains system issues to both technical and non-technical people
. Supports LAN/WAN networking technologies
. Supports Microsoft network administration duties, including Active Directory, Group Policy Objects, DNS

Supervises all communications assets and functions for Explosive Ordnance Disposal teams dispersed over 20 states in support of homeland security, FBI, and federal law enforcement. Manages a communications team comprised of 40 professionals located in four states. Manager for all automations, wireless, Voice over Internet Protocol (VOIP) and Secure Voice over Internet Protocol (SVOIP), Group Information Assurance Officer, Sharepoint portal management, and Very Small Aperture Terminal (VSAT) Satellite management. Lead procurer of the acquisition of new communications equipment interfacing directly with the Department of the Army. Lead facilitator of Adobe Connect and Defense Connect Online video teleconference sessions. In addition to Communications management, advises and manages the Group's Defense Travel System (DTS) program and the implementation of the General Fund Enterprise Business System (GFEBS) which track's all budget functions for the organization.

Team leader responsible for the planning, coordinating, and troubleshooting of a 55,000 user network. Resolved 3,000 plus trouble tickets which directly resulted in a 40% overall improvement to the network. Ensured network integrity during several important transitions amongst units which ensured zero degradation of network operations. Played a key role in the upgrade of many processes which directly improved the commander's ability to provide command and control. Was consulted on many occasions to assist in conflict resolution, leadership skills and mentoring to several personnel on and off team.

2005-2008Responsible for a Top Secret Communications Security account consisting of 600 + line items, servicing 10 account holders and 250 secure telephone units (STE). Experience with Global Secure Module, Iridium phones and Army Key Management System (AKMS). Maintained 100% accountability of $250,000 worth of Communications Security equipment used to process Top Secret data. Responsible for the training and management of three personnel.

Monitored assigned mission related activity and reported highly perishable and time sensitive information to national and theater level consumers on a daily basis. Prepared daily threat briefs for superiors. Conducted research used in regional threat and vulnerability assessments. Liaison with national-level intelligence agencies (i.e. NIMA, SOUTHCOM & CENTCOM). Analyzed signals intelligence data to produce technical combat, strategic, and tactical signals intelligence reports. Conducted technical research by utilizing a multitude of intelligence applications to access archival databases. Performed quality control of mission related time sensitive reports for multiple targets. Interpreted intelligence data from multiple databases to compile intelligence reports used to support the soldiers in Operation Enduring Freedom and Operation Iraqi Freedom.