• Reported to the SVP, Sales, facilitated global meetings with Brand Corporate teams and Global Ownership groups; managed logistics, creation and presentation of Sales & Operations in Power Point.• Managed and restructured the Global Client Services department; consolidating Brand Management, Client Services, and Inside Sales teams to serve as the client advocate in support of 3500+ hotels worldwide. • Created strategy to update and accurately maintain the customer data portal and internal SharePoint pages, documented all activities and set task assignments and deadlines for all internal departments.• Achieved required contractual deliverables, SLA’s and provided project management for brand initiatives across all internal departments to successfully meet client expectations and timelines.• Escalation point for both internal and external executive levels, problem resolution outcomes, post-mortem reviews, root cause analysis with documented performance improvement plans.

• Created and distributed communications on behalf of Technology Senior Leadership team for internal Brand and Hotel team members; IT Newsletter, system updates and outages, new product training documentation. • Assisted on IT Special Projects: StayConnected Program standards documentation, Data Center relocation, and Email distro management. • Maintained specific intranet website pages (The Lobby) for inter-departmental updates and documentation. • Organized and coordinated IT participation in Brand GM/Owner Conferences and CIO Town Hall Meetings events to include event location, tradeshow booth set up, team coordination and schedules, vendor management, financial controls.