Trustworthy and empathetic customer service representative. Accomplished in software troubleshooting and adding value to the customers account as well as meeting business needs. Being customer obsessed to go above and beyond to make sure the customers are valued. While being with the company I have been trained as a specialist and advocate for Customer service. I have also been trained and worked in the messaging platform assisting our customers during the Covid-19 pandemic. While in messaging… Show more Trustworthy and empathetic customer service representative. Accomplished in software troubleshooting and adding value to the customers account as well as meeting business needs. Being customer obsessed to go above and beyond to make sure the customers are valued. While being with the company I have been trained as a specialist and advocate for Customer service. I have also been trained and worked in the messaging platform assisting our customers during the Covid-19 pandemic. While in messaging I was able to end 2 months at a 100% in issue resolution as well as VZ opinion. Handle 30+ chat message interactions per day giving detailed, personalized, friendly and polite service to ensure customer service retention and satisfaction. Experienced in troubleshooting customers device and billing issues to ensure they are satisfied with the Verizon company as well as the customer service representation. Accomplished and adding value to the customers account as well as meeting business needs. I have been trained as a voice customer service specialist and advocate. I was offered a position in the messaging platform when it opened in November of 2020 as a messaging advocate. I was able to end the year of 2020 leading in performance in both voice and messaging advocate platforms. Show less