Kimberly Goff Email & Phone Number

Stafford, Va, Us

Remote - Manassas, Va

Processes, reviews, and tracks receipt of all required documents for designated student population.Reviews files daily for completion and preparedness for admission and transfer credit evaluation.Notifies students regarding missing documents, transcript orders, or any other pertinent information regarding incomplete records. Reviews and processes New Program Applications, Readmissions, and Transfer Credit Updates as assigned, according to department workflow expectations… Show more Processes, reviews, and tracks receipt of all required documents for designated student population.Reviews files daily for completion and preparedness for admission and transfer credit evaluation.Notifies students regarding missing documents, transcript orders, or any other pertinent information regarding incomplete records. Reviews and processes New Program Applications, Readmissions, and Transfer Credit Updates as assigned, according to department workflow expectations and Student Learning Assessment’s (SLA's).Reviews Wal-Mart Career Portfolio’s and posts Transfer Credit when applicable.Validates transcript and document data sent through OCR (Optical Character Recognition) for accuracy and comprehensiveness of records.Open, sort, and batch incoming mail to include scanning paper transcripts and documents.Virtually prints and indexes electronic documents into the digital content management system.Manages daily workflow to ensure all department SLA’s are achieved.Performs other duties as assigned Show less

Fredericksburg, Va

Took incoming calls regarding changes needing to be made to homeowner’s policies, or complaints regarding premiums. Maintained efficiency while keeping up with qualityEnsured each call is of “A-Call” quality, being professional, courteous and helpful to the customerHelped set up coaching plans for other team members and help team members achieve their goals

Stafford, Va

Managed a staff of three to four employeesTrained new associates to handle customers as well as perform their day to day tasksHandled customer service and complaintsHandled incoming inventory as well was gas deliveries and price changes

Stafford, Va

Handled complaints regarding delivery issues or order issuesCounted the tills in the store with the store managerHelped train new associatesHelped with products that needed to be returnedHelped with customers who needed to purchase items when cashier lines were long

Certificate, Microsoft Applications, 3.82

Bachelor'S Degree, Business

Associate’S Degree, Business Administration And Management, General