Risk Assessments & Threat Mitigation: I conducted over 100 in-depth risk assessments on IRS systems, evaluating data integrity, access controls, and system vulnerabilities. Through these assessments, I identified and mitigated 88% of potential security threats, securing sensitive taxpayer data and reducing unauthorized access attempts by 35%.Incident Response & Recovery: I developed and deployed comprehensive incident response protocols that significantly enhanced the IRS's response to security incidents. This initiative cut recovery time by 40%, minimized operational disruptions by 33%, and improved response effectiveness by 50% during high-severity incidents.Compliance & Auditing: I led quarterly compliance audits to ensure adherence to federal security standards across multiple departments. My work helped remediate 98% of compliance gaps, allowing the IRS to meet critical deadlines and adhere to federal regulations and data protection laws.Data Visualization & Reporting: I created over 150 data visualizations using MATLAB, Tableau, and Power BI to deliver actionable insights on security metrics and trends. This effort improved executive decision-making speed by 45% and enhanced trend analysis accuracy, allowing for more proactive threat detection.Vulnerability Analysis & System Security: I analyzed vulnerability data weekly, identifying and addressing potential security weaknesses before they could be exploited. By implementing vulnerability management best practices, I improved overall system security by 75% and reduced high-risk vulnerabilities by 40%.Administrative Coordination & Client Communication: I coordinated over 30 administrative tasks, such as scheduling, client outreach, and cross-functional meetings, improving team coordination efficiency by 25%. My improvements to client communication protocols led to a 20% increase in client satisfaction and streamlined feedback channels.

•Utilized Microsoft Office Suite for data analysis, report generation, and presentation development.•Created data visualizations with MATLAB, Tableau, and Power BI to support decision-making processes.Used Microsoft Project to create and maintain project plans, track tasks, milestones, and deliverables, and ensure timely completion of all phases of BI projects.•Implemented performance-tuning techniques to optimize WDS dashboards.•Utilized TOAD data tool for data analysis and manipulation.•Built and prepared data for analytics, ensuring data quality and accuracy.Worked with database technologies and data development tools such as PLSQL.•Optimized query performance using indexes and materialized views.•Analyzed vulnerability data and developed strategies to address identified risks.Worked closely with stakeholders and the PMO team to ensure alignment on project objectives and deliverables.•Developed PowerPoint presentations to communicate data insights and project updates to stakeholders.•Collaborated with transportation and field forces to ensure safe and effective handling of issues.Cultivated collaborative relationships with train crews, C&S field forces, NOC, and Mechanical teams.Submitted Remedy tickets for malfunctioning detectors.•Monitored and troubleshot wayside detector alerts and issues in real-time.•Analyzed and interpreted complex data sets to provide actionable insights and recommendations.Developed and maintained comprehensive reports and data visualizations utilizing Remedy and PTC, implementing performance tuning techniques to optimize WDS dashboards.•Assessed functional and technical risks related to data sources and ensured adherence to business rules.•Conducted test cases to validate analysis, test assumptions, and ensure data quality.Followed best practices for data ingestion and data design.

- Provided first line supervision of various craft personnel on an assigned shift for mechanical operations. -Supervised freight car at locomotive repair facility, my duties involve overhaul of diesel locomotives and their electrical and mechanical components; manufacture, repair and modification of various shop equipment (including car department tools and dies); overhaul, repair and modification of business car mechanical and electrical systems; and inspect, service, and repair freight cars and maintenance of support equipment as required.-Managed line-of-road train problems and repairs as needed, and supervise emergency situations such as derailments, crossing accidents, spillage, or lading problems.

•Delegated managerial authority to oversee the planning, directing, and execution of IRS programs.Developed, assigned, and maintained higher-level clearance of goals and objectives for supervisors and employees.•Approved multiyear and longer-range work plans developed by supervisors and leads of subordinate units.•Managed business employees on small business tax issues via telephone and correspondence.Oversaw correspondence explaining IRS tax decisions and provided detailed explanations.Assisted with Business Services programs for the IRS, including compensation and tax explanations.Wrote correspondence for supervisors and employees, responding to business taxpayer inquiries.•Explained legal provisions, regulations, and administrative practices for case-specific issues.Initiated inquiries to resolve errors or delays in obtaining benefits, verifying over 350,000 claims and appeals.•Maintained knowledge of IRS laws and regulations across states, focusing on reporting requirements.

- Managed teams across technical, financial, and business disciplines- Fleet management analyzed performance of procurement activities to identify problems and issues, and interpretation and application of acquisition and regulations also principles- Focused teams on business objectives and tracked progress to ensure project milestones were met- Conducted reviews and studies of statistical and descriptive materials related to procurement activities - Developed research on new and old markets to facilitate business expansion- Managed a team of fifty, including drivers and office staff- Planned and coordinated pick-up and delivery schedules- Maintained positive relationships with national clients and negotiated contracts with carriers

Supported direct RQ campaign; managed major accounts for Cricket and assisted with RQ conversionCollaborated with creative teams, vendors, internal groups, and clientele and data management teams throughout projects lifecycle to create and execute fully integrated direct POS service to stores around the US. Analyzed data to asses’ effectiveness, identify new channels, and plan targeted campaigns.Assisted business development efforts by researching new markets to expand new locations.Presented strategies to both vendors and clientele, analyzed and compared data to enhance quality for our products and services.Managed and tracked monthly, weekly, and daily updates to ensure vendors were able to convert to new database before deadline.

o Collaborate mobilize accelerate with our client base. acquired new Corporate Liable (CL) opportunities for business customers with 75 - 2,500 employees (25+ units in quota). o Managed a small base of 1-1000 accounts with an extensive business portfolio of products, including wire-line, mobile solutions, cloud services and software technologies to new and existing customers.o Completed account planning and management to identify opportunities, manage their sales funnel, and close deals. Collaborated with sales professionals and executives, product vendors, and customers to develop solutions that address the client's needs. o Plan and conduct sale of surplus exchange sale, seized and for corporate accounts gather, prepare and maintain reports used in evaluation program progress. o Provide resolution to customer a public concerns pertaining to the operation of surplus national and corporate accounts program. o Screen and research the type, quantity, age condition, and various uses of cell site and its component parts; compare property information with the missions, functions, and property requirements of various activities or agencies; contacted potential users locally, nationally, or internationally, depending on the type, need, use, and condition of cell site being used.

- Successfully develop and nurture valuable business relationships by coordinating projects from conception to completion, defining project scope, and effectively managing change.- Plan, execute, monitor, control, and close multiple concurrent projects, including new, relocation, and expansion projects.- Identify project risks and utilize proven project management techniques to assess and mitigate them.- Manage vendors to achieve project goals by challenging them to improve pricing and service level agreements.- Track project status, maintain databases, and provide regular updates and reports to Senior Management.- Mitigate risk by analyzing profitability, revenue, margins, and bill rates, and ensuring accurate invoicing and receivables management.- Make appropriate budget estimates and updates to reduce risk by 30%.- Improve the consistency, recoverability, and accessibility of data