Kimberly Lambert Email & Phone Number

Scottsdale, AZ, US

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

• Responsible for growing and maintaining business partnerships with clients
• Coordinating with other departments in the organization to meet the client’s needs
• Managing company policies that relate to client satisfaction standards and ensuring that all employees are following these standards
• Meeting with the client to discuss their needs and goals and create a personalized process plans with our operations team to help the client meet those goals
• Communicating with customers to resolve complaints or questions regarding products or services provided by the company
• Working with management to develop strategies to improve customer satisfaction

• Responsible for growing and maintaining business partnerships with clients
• Coordinating with other departments in the organization to meet the client’s needs
• Managing company policies that relate to client satisfaction standards and ensuring that all employees are following these standards
• Meeting with the client to discuss their needs and goals and create a personalized process plans with our operations team to help the client meet those goals
• Communicating with customers to resolve complaints or questions regarding products or services provided by the company
• Working with management to develop strategies to improve customer satisfaction

Scottsdale, Arizona, United States

• Client Solution / Recording Manager
• Effectively managed day-to-day busy customer service phone queues
• Hired, trained, and mentored top customer service agents
• Developed call quality evaluation form and welcome call script
• Worked with the associates to ensure the security of incoming caller’s
• Delivered weekly production reports

Tempe AZ

• Work with Implementation team as training materials are developed
• Deliver either WebEx Training to multiple students or live class sessions
• Responsible for setting up classroom for live training sessions, including computer set-up
• Working with the Training Project Coordinator to make sure class sessions are available for sessions and delivered to students as necessary
• Proof-read other Training Developers’ work and provides constructive feedback
• When required, if not training, serve as a Proctor for other classes

1225 W Washington St. Ste 120 Tempe AZ 85281

Sr. Escrow Officer for OS National LLC working in Opendoor Production. Software Trainer for OS National LLC

Tempe, AZ

• Oversaw product delivery
• Established communication between the lender and operations
• Team building and training
• Ran daily production reports
• Resolved escalation
• Worked with HR on any and all associate issue’s

• Opened orders
• Ordered resale certificate
• Obtained payoff statement
• Ordered and reviewed surveys
• Worked up estimated closing statement
• Ordered CPL

Flower Mound, Texas

• Opened orders
• Ordered resale certificate
• Obtained payoff statement
• Ordered and reviewed surveys
• Worked up estimated closing statement
• Ordered CPL

• Oversaw product delivery in a timely matter
• Established communication between the lender and operations
• Ran daily production reports
• Resolved escalation
• QC team production
• Led the national escrow team