Kimberly Lambert

Kimberly Lambert Email and Phone Number

Client Success Manager @ Rynoh
Scottsdale, AZ, US
Kimberly Lambert's Location
Scottsdale, Arizona, United States, United States
Kimberly Lambert's Contact Details

Kimberly Lambert personal email

n/a
About Kimberly Lambert

Detail-oriented, highly organized professional with over twenty year’s Escrow and Title, production management, customer relationship manager experience. Energetic self-starter with strong communication and organization skills. Results driven professional with excellent research and follow up skills.

Kimberly Lambert's Current Company Details
Rynoh

Rynoh

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Client Success Manager
Scottsdale, AZ, US
Website:
tripointeassurance.com
Employees:
10
Kimberly Lambert Work Experience Details
  • Rynoh
    Client Success Manager
    Rynoh
    Scottsdale, Az, Us
    View
  • Tri Pointe Assurance
    Processing Manager
    Tri Pointe Assurance Apr 2024 - Present
    Scottsdale, Arizona, United States
    View
  • Cypress Ascendant Services
    Director Of Client Services
    Cypress Ascendant Services Jun 2023 - Present
    Scottsdale, Arizona, United States
    • Responsible for growing and maintaining business partnerships with clients• Coordinating with other departments in the organization to meet the client’s needs• Managing company policies that relate to client satisfaction standards and ensuring that all employees are following these standards • Meeting with the client to discuss their needs and goals and create a personalized process plans with our operations team to help the client meet those goals• Communicating with customers to resolve complaints or questions regarding products or services provided by the company• Working with management to develop strategies to improve customer satisfaction• Developing and implementing policies and procedures to ensure compliance within industry regulations• Overseeing all aspects of operations within the department, including employee hiring and training, and performance reviews• Monitoring employee’s performance, providing feedback, and coaching employees to improve performance/Customer service
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  • Ascendant National Title
    Director Of Client Services
    Ascendant National Title Mar 2022 - Present
    • Responsible for growing and maintaining business partnerships with clients• Coordinating with other departments in the organization to meet the client’s needs• Managing company policies that relate to client satisfaction standards and ensuring that all employees are following these standards • Meeting with the client to discuss their needs and goals and create a personalized process plans with our operations team to help the client meet those goals• Communicating with customers to resolve complaints or questions regarding products or services provided by the company• Working with management to develop strategies to improve customer satisfaction• Developing and implementing policies and procedures to ensure compliance within industry regulations• Overseeing all aspects of operations within the department, including employee hiring and training, and performance reviews• Monitoring employee’s performance, providing feedback, and coaching employees to improve performance/Customer service
  • Solidifi Title & Closing, Llc
    Title Manager
    Solidifi Title & Closing, Llc Jan 2020 - Aug 2022
    Scottsdale, Arizona, United States
    Client Solution / Recording Manager• Effectively managed day-to-day busy customer service phone queues• Hired, trained, and mentored top customer service agents• Developed call quality evaluation form and welcome call script • Worked with the associates to ensure the security of incoming caller’s• Delivered weekly production reports • Develop comprehensive training material & reports to support and sustain recording department• Worked in partnership with Curative & Closing teams to ensure consistency with recording documents• Security Instrument review to check for lender and pre-closing errors and make appropriate corrections prior to recording per county requirements• Worked with the workshare recording partners to ensure timely recordings, including AK, CT, HI, and IA
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  • Stewart Title
    Technical Trainer
    Stewart Title Feb 2017 - Jan 2022
    Tempe Az
    • Work with Implementation team as training materials are developed • Deliver either WebEx Training to multiple students or live class sessions• Responsible for setting up classroom for live training sessions, including computer set-up• Working with the Training Project Coordinator to make sure class sessions are available for sessions and delivered to students as necessary• Proof-read other Training Developers’ work and provides constructive feedback• When required, if not training, serve as a Proctor for other classes • Provide classroom support to trainers when training sessions are occurringCustomer Service Manager• Responsible for overall care and monitoring relationships with clients• Established and facilitated monthly/quarterly touch base calls• Utilized available system report to proactively monitor services levels• Identified and advised upper management of specific issues and trends • Delivered training to local offices for ResWare application via classroom• Reviewed anticipated volume increases and staffed to ensure SLAs were metProduction Manager• Established TEFS CD/Doc Prep team • Created a workflow process for the team• Established open communication with operations and production • Trained escrow offices on our current system ResWare• Resolved escalation with associates and HR if necessary
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  • Os National Llc
    Sr. Escrow Officer
    Os National Llc Jul 2018 - Jan 2020
    1225 W Washington St. Ste 120 Tempe Az 85281
    Sr. Escrow Officer for OS National LLC working in Opendoor Production. Software Trainer for OS National LLC
  • First American Title
    Production Manager
    First American Title Mar 2015 - Feb 2017
    Tempe, Az
    • Oversaw product delivery • Established communication between the lender and operations• Team building and training• Ran daily production reports• Resolved escalation • Worked with HR on any and all associate issue’s
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  • Fair Land Title
    Escrow Assistant
    Fair Land Title Mar 2014 - Feb 2015
    • Opened orders• Ordered resale certificate• Obtained payoff statement • Ordered and reviewed surveys• Worked up estimated closing statement• Ordered CPL
  • Allegiance Title
    Escrow Assistant
    Allegiance Title Sep 2012 - Oct 2013
    Flower Mound, Texas
    • Opened orders• Ordered resale certificate• Obtained payoff statement • Ordered and reviewed surveys• Worked up estimated closing statement• Ordered CPL
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  • First American Title
    Production Manager
    First American Title Dec 2000 - Sep 2012
    • Oversaw product delivery in a timely matter• Established communication between the lender and operations• Ran daily production reports• Resolved escalation • QC team production • Led the national escrow team • Expansion of Chase Retail/VA groupClient Relations Manager • Responsible for overall Hyper care and monitoring relationships with clients• Established and facilitated monthly/quarterly touch base calls• Reviewed anticipated volume increases• Reviewed reports to insure service level agreements were met• Traveled to the lender offices to go over new or on-going service issues and service successes
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Kimberly Lambert Skills

Customer Service Microsoft Office Microsoft Excel Real Estate Team Building Real Estate Transactions Loans Mortgage Lending Training Outlook Fha Mortgage Banking Refinance

Frequently Asked Questions about Kimberly Lambert

What company does Kimberly Lambert work for?

Kimberly Lambert works for Rynoh

What is Kimberly Lambert's role at the current company?

Kimberly Lambert's current role is Client Success Manager.

What is Kimberly Lambert's email address?

Kimberly Lambert's email address is em****@****ert.com

What skills is Kimberly Lambert known for?

Kimberly Lambert has skills like Customer Service, Microsoft Office, Microsoft Excel, Real Estate, Team Building, Real Estate Transactions, Loans, Mortgage Lending, Training, Outlook, Fha, Mortgage Banking.

Who are Kimberly Lambert's colleagues?

Kimberly Lambert's colleagues are Shelly Cortez, Fiona Henry, Jennifer Reyna, Kostaskakarantzas Kostaskakarantas, Jeremy Gilmore, Lillian Whitaker, Christine Smarro.

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