Revamped entire training curriculum to meet the facilities workflow needs. Worked with trainers to rebuild new MST training environment. Created a physician concierge program to provide better support for all physicians. Composed a project plan to assist facility with their long-term training plan with current FTE staff.Communicated project status to key leadership on a weekly basis. Reduced training tickets from 300 tickets to 45 in two months. Developed a Peer-2-Peer training program to assist with the hospitals long term training needs.

Organized and goal-oriented, with more than 5 + years’ experience in Epic implementations, upgrades and post go-live support. Worked with leadership to make key decisions regarding staffing, training, workflow development, build and overall course direction of the project. Participated in special projects within the hospital. Acquired the resources necessary for the implementation and Post Go-Live support. Facilitated communication between the various applications and support staff. Communicated project status to executives and key operational leadership.Created a Multi-Disciplinary Informatics team to streamline build and optimization requests. Skilled in building excellent rapport with trainers, analysts and consultants. Able to see the big picture, delegate effectively and motivate team to achieve on time project completion. Coordinated with end users, stakeholders and lead the Epic Physician Advisory Group meetings to approve facility-based work-flows and order-sets. Offered design assistance for analyst teams and managed third-party communication with consulting firms, oversight of consultants at the facility and represented Epic capabilities to senior leadership. Assisted hospital project manager with implementing iMobile. Coordinated with training staff and assisted in building iMobile users, roles and alerts within the system. Managed, trained and scheduled hospital wide training for 2016 and 2017 Epic upgrade.

Implemented Epic Version 2012-Community Connect HospitalCurriculum and lesson plan development for IP Nurses, Physicians and Ancillary departments.Development of exercise books and quick start guides.Managed and scheduled credentialed trainers.Provided extensive Go-Live support and one on one physician support.

Certified in Beacon, Clindoc, Orders and Stork, NVT 2010, 2012, and 2014Implementing Epic version 2014Curriculum and lesson plan development for Inpatient OB Providers/Residents, Stork Nurses, Ancillary departments, HOD's and one offs for nursing and clinical staff.Development of exercise books and Quick Start Guides for OB Providers and OB Nurses, Respiratory Therapist, Case Managers, HOD's and Ancillary departments.Developed E-learning with Captivate. Worked directly with Subject Matter Experts to develop lesson plans based on workflow. Patient build in MST and other training environments.Managed and scheduled credentialed trainers for end-user training.Assisted Stork Analyst with build recommendations to L&D Manager and L&D Grease Board. Created and modified Doc Flowsheets for Labor and Delivery, Mother Baby, and NICU. Created SmartForms and provider Delivery Text for the Delivery Summary. Modified Patient Summary reports for Labor and Deliver, Mother Baby, and NICU.

Epic Certified in Beacon, Clinical Documentation, Procedure Orders, Stork and TED CompletionNVT 2010 and 2012Curriculum and lesson plan development for Inpatient Provider/Surgical/HOD and Ancillary Tech applications for physicians, mid-levels and, inpatient nurses. Worked directly with Physician Champions to establish department based workflows. Routinely used the Learning Management System to add and remove provider classes, enrolling providers, grading, and ran daily reports. Assisted with MST/Mitosis workflow issues. Managed 25 Credentialed Trainers.Scheduled end user training, personalization labs and Just in time training for approximately 5,000 clinicians. Provided extensive Go-Live support and one on one physician support.Assisted with Service Now tickets and department workflow issues.

Certified in Beacon, ClinDoc, Orders and Stork in 2010 and 2012.Curriculum and lesson plan and tip sheet development for Beacon.MST Build, and generated the Beacon Appointment Scheduling Script. Lead Trainer, provided pilot, super user, and end user training.Established training schedule for all clinical and non-clinical staff. Participated in Beacon application TestingVisio and test script development for Beacon. Scheduled, graded and ran reports in HealthStream. Assisted with Protocol Build.Go-Live Support

Curriculum and lesson plan development for Inpatient ClinDoc, Orders, and Stork.Stork environment build experience. Stork build-L&D Manager/L&D Grease Board, Stork navigators. Fluent with end user build, and environment testing. Incorporate client processes into the provided Epic training materials. Mitosis Guru lead.Providing guidance to the ClinDoc and Orders credentialed trainers.Superuser and Enduser TrainingGo-Live Support.

Certified in Beacon, Certified in Stork, Certified Inpatient Clinical Documentation, Certified in Orders.Conducting training for a variety of audiences including but not limited to new inpatient physicians, registered nurses and non-medical staff on Inpatient and hospital functionality.Assisted with Post Epic Go Live and 2010 Epic upgrade.Active duties include but not limited to feet on the floor and at the elbow support. Classroom training, one-on-one training and group presentations.Consistently developing inpatient lesson plans and tip-sheets.Deliver one-one training to physicians on Dragon Naturally Speaking.Completed TED course at Epic.

Called on endocrinologists, primary care and internal medicine physicians, nurse practitioners and physician assistants throughout the state of Alaska. Provided product information and training on complete portfolio of TZD's.