Kimberly M. Email and Phone Number

Manager In Change (MIC) monitors Partner performance and addresses departmental and total store safety issues in the absence of the Unit/Store Director.For those stores that are not assigned an Operations Store Leader, the MIC is also directly responsible for overseeing the Gas Station and floor maintenance processes of the store.Essential Functions / Process Responsibilities include the following; other duties may be assigned as necessary• Majority of the time spent using independent judgment in making employment-related and business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engage in resolving Partner-related matters• Ensures that all Federal, State, and Company regulations and standards for product freshness, food safety, refrigeration, and sanitation are met.• Ensures facility and equipment are properly maintained and in good repairMonitors product integrity and Partner safety• Ensures appropriate inventory levels are maintained by monitoring product stock levels and makes adjustments as deemed necessary• Ensures Standard Operating Procedure (SOP) compliance in every department• Utilizes best practices and H-E-B SOP's to achieve total store productivity• Identifies shrink opportunities and takes immediate action to correct them• Uses financial analysis to evaluate the costs and benefits of ideas and recommendations• Communicates new initiatives• Ensures execution of programs• Provides direction, guidance, or advice to ensure others complete assignments• Accountable for Gas Station and floor maintenance processes (in stores not assigned an Operations Store Leader)• Owns personal development through pursuing leadership and product knowledge training

As the General Manager, I oversee sales and operational activities for a store generating $3.5 million in annual revenue. My role encompasses leading inventory operations across 14 stores, mentoring team members, and identifying professional development opportunities. I am responsible for hosting strategic conference calls for 12 store managers to enhance training and mentorship, opening 3 new store locations, and ensuring management and associate teams meet opening targets. Additionally, I manage expenses, including payroll, to align with company goals across the region.

In my role as Store Manager, I successfully opened 2 new store locations and took charge of training store managers in the absence of the District Manager. I led a store generating over $2 million in annual revenue, implementing new customer service strategies, and ensuring team schedules optimized sales and service targets. My leadership extended to developing the talent pipeline and coordinating with other store managers, acting as a liaison between sales and management staff, and training management teams on utilizing ZipRecruiter for hiring

As an Assistant Manager, I crafted sales strategies and managed daily customer service operations for a store generating $2 million in annual revenue. My responsibilities included setting performance goals, supervising operations, evaluating employees, and developing associates. I focused on building customer and store relations, inventory management, staff training, loss prevention, and product sourcing strategies, alongside developing and managing relationships with customers to promote various products.

As a Key Holder, I executed store operations standards, including stocking, cleaning, and merchandising. I promoted products through advertising campaigns and customer engagement events, ensured a coaching culture for staff development, and managed retail product processes from ordering to inventory. My role also involved maintaining store cash levels, educating the sales team on company objectives, and ensuring staff development through quarterly meetings and objective implementation plans.

Deliver exceptional shopping experiences through consistent performanceCultivating a client style relationship with customersDemonstrates a passionate, engaging and dynamic personality..