Kimberly Morrison Email & Phone Number

Las Vegas, Nevada, United States

Las Vegas, Nevada

City Of Industry, Ca

Customer Service Manager Supervise and train employee pool in company policies and procedures and customer service practices Troubleshoot customer issues/complaints and resolve to ensure customer satisfaction Manage and Supervise export and import shipments and serve as direct liaison with Forwarding Agents Serve as a direct liaison between freight carriers and company to ensure best pricing for customers and company Manage credit memos and damage and freight claims to capture revenue for company and minimize loss Process Broker reports to avoid demurrage fees thereby defraying company costs Manage office supply inventory and monthly ordering,  Process returns and credits for all branches of company Take technical call regarding various equipment repairs, while working directly with equipment assembly manager Database entry for production Back up for the following positions (as needed): Phones, Accounts Receivable, Purchasing, Billing, Credit Card & FilingAugust 1998–May 2000 Customer Service Associate Troubleshoot customer calls regarding complaints, returns and other various issues Weekly equipment inventory, reported directly to purchasing Process return authorizations for repairs or credits Filing of all accounts receivable invoices and accounts payable checksMarch 1998–August 1998 Receptionist Answer incoming calls on twelve line phone system Maintain incoming calls to ensure transferred to correct department Process all outgoing mail Process NAFTA commercial invoice for international shipments

Lake Elsinore

 Responsible for Opening and Closing store operations Supervise and train employees in store startup and sales targets Manage loss prevention Conduct training course for new recruits — speeding profitability