Managed 535 units on 19 locations in downtown Buffalo, handling customer complaints personally. I managed all day-to-day activities involving tenants, subcontractors, and maintenance staff. This included writing clear and concise owner's reports based on findings from weekly and monthly Rent Manager reports and personal observation. Worked directly with the owners to identify, develop and achieve community goals and objectives. Maintained occupancy of 93% or higher. Conducted prospect tours and property inspections.

I have experience overseeing the day-to-day operational responsibilities of two properties. This included delinquencies, marketing, customer service, and staff management. I assisted the district manager to develop, plan and implement the budget and help to chart the overall financial progress of the property. One of my properties is undergoing a complete interior renovation. I have handled late notices, evictions and collections. I am skilled in customer service, resident relations, and maintenance department practices. I am experienced with multiple vendor relations, marketing, leasing and rent collections.

Training new staff, Accounts Payable, Accounts Receivable, Delinquency accountability, Deposits, All aspects of evictions, Tenant resolution, Managing resident accounts, Managing property inventory, Managing make ready schedule, Taking prospect calls, Prospect follow up, Leasing and showing available homes, Monitoring resident satisfaction through satisfaction surveys, Monitoring and updating all social media platforms

Establish and maintain positive Client working relationships, Serve as a primary point of contact for Clients and employees, Perform analysis of completed payrolls and troubleshoot data inconsistencies, Day-to-day payroll maintenance which includes accurate and timely processing of payroll entries, Monitoring garnishments, Enter and monitor direct deposit information, Managing accruals, Employee set-ups, Provide support and training to Clients and employees, Maintain confidentiality of all Client and employee information

*Assistant Property Manager, May 2011- June 2012: Employee communications as well as all employee record maintenance, Timesheets, Leave, Employee personnel data, Benefits administration, Staff development, Recruiting, Employee conflict resolution, Corrective actions, Performance reviews, Employee account invoices, Recruiting, Interviewing, Background checks, New hire paperwork, Verification of I-9 documentation, Organization of monthly training and development, Working directly with the home office, Area Manager, and other Property Managers, Reporting, Monitoring reports, Uniform policy enforcement, Budgeting, Contractor/vendor negotiations, Composing the company newsletter, Collecting tenant payments, and Tenant conflict resolution, *Leasing Manager, Jan 2010-May 2011: Taking prospect calls, Managing applicant accounts, Scheduling and showing model homes, Coordinating units make ready status, Conducted lease signing, Weekly reporting to Property Manager *Resident Service Specialist, Oct 2009-Jan 2010: Taking prospect calls, Coordinating applications, Filing, Compiling reports, Property appearance inspections and issuing property appearance violation letters, Monitoring resident satisfaction of work orders, Create flyers, and Flyer distribution