Deliver successful outcomes for company, ensuring maximization of proforma with regard to member growth, occupancy, revenue, and margins. Lead team of professionals, including Community Managers, Facilities, Security, Cleaning, and IT Management. Work closely with GM and Head of Ops to establish territory goals and monitor performance through KPI dashboards, Collaborate with Real Estate Team and pursue future market opportunities, as well as, co-approve new locations. Work in tandem with Physical Product team to design programming and layout for new locations, ensuring the plans consider market demands and historical data. Key Accomplishments:  Coach Sales and Community teams for maximum productivity and engagement and ensure strategies adopted align with objectives of the portfolio. Lead Physical Product and Public Affairs teams through the careful navigation of local government and new building launch challenges. Ensure brand standards are maintained and promote brand identity in territory. Accomplished turning around all under-performing buildings within three months. Validated the need for industry-specific amenities in Los Angeles area, which ran contrary to company’s other markets.

Led progress in the management of 75 retail and 105 wholesale locations in 17 states across the West Coast. Identified ways to sell more products and services for luxury men’s grooming. Managed budget and identified opportunities for business process redesign and cost reduction.Key Accomplishments:  Hired top-caliber talent and trained, coached, and mentored employees for career success. Worked as servant leader to build a cohesive team culture of camaraderie and cohesion. Managed client relationships and sought feedback for improvement and innovation. .  Established high bar for quality excellence and delivered Key Performance Indicators so team members could benchmark their performance for optimal productivity. Overcame any barriers challenging achievement of goals and took calculated risks, as needed. Encouraged innovation and team input for new product and client satisfaction initiatives. Collaborated with senior management and department heads to plan for new stores, obtain new sites, manage construction, and launch new store openings. Assisted with company growth strategy and human resource policies and procedures.

Delivered world-class customer service and .customer input for improvement in standards and products provided. Trained staff in delivering the same level of service, friendly interaction, and attentive assistance to all customers. Resolved any customer issues and mitigated any resulting damages. Ensured merchandising availability through careful review of data and process flow. Recruited, trained, and coached top-tier talent for career growth, success, and upward mobility. Key Accomplishments:  Recognized by staff for exceptional ability to match business needs with associate skills and availability. Demonstrated proven track record for decreasing any shrinkage in inventory, decreasing paperwork errors, and eliminating or drastically reducing internal and external theft.