Kimberly Robertson Email & Phone Number

o Key member of Leadership Team conceptualizing training strategies to achieve sales and customer experience targets, leading Instructional Designers and Trainers to create and implement materials on time and on budgeto Reinvented the healthy skin consultation leading with advanced skin science including garnering global buy-in, evolving the service and selling ceremonies, creating a virtual skin science learning library, and launching a Skincare Expert Certification Program, grandfathering the fleeto Refocused the customer experience through the lens of our customers’ unique human needs, basing all curriculum on foundational empathy training, grandfathering the fleeto Evolved voice of the customer program from mystery shop to net promoter score, achieving industry-leading 79 NPSo Launched a digital learning management system, integrating virtual tools into existing learning ecosystemo Conceptualized and launched virtual consultations and live chat delivered by in-store Skincare Expertso Led Instructional Designers to create fresh, engaging video training content aligned with social listening o Elevated and upskilled Assistant Store Managers as in-store educators, creating a talent pipeline into Training

o Co-created training strategy, oversaw the creation and implementation of education curriculum o Conducted needs analyses to identify and define future training endeavorso Launched Kiehl’s at Sephora and Ulta, including aesthetician-led services at Ulta Skin Barso Launched digital skin diagnostic tools achieving +30% AUS and 75 Mystery Shop Scoreo Launched a talent-based coaching platform to maximize productivity and promote retentiono Planned and executed national sales meetings on time and on budget

o Created and implemented education curriculum and next generation education initiatives to drive saleso Created selling tools unique to each class of trade: free-standing, specialty, department storeso Constructed and facilitated executive leadership development seminarso Reimagined on-boarding program to maximize new hire productivityo Conceptualized, scripted and produced instructional training films o Managed $5M training department budget

o Trained and developed field in product knowledge, selling and service skillso Effectively executed all on-boarding and seasonal seminars on time and on budgeto Conducted coaching programs to enhance team skills and boost retention in key doorso Successful national Kiehl’s on-air spokesperson at QVC and represented brand in key special events

o Recognized ability to represent a Fortune 500 company in a fast-paced environment with a professional presence while maintaining an optimistic, results driven atmosphereo Created presentations for global initiatives mapping complex business processes and data into meaningful visual displays to communicate business objectives and resultso Executed appropriate decisions on behalf of executive and communicated highly confidential informationo Developed communications on behalf of the President based with a clear understanding of business requirements, project status, milestones and developmentso Performed gatekeeper function by acting as first point of contact for President’s office o Independently managed all scheduling aspects to ensure meeting requests aligned with performance objectives

o Planned annual divisional master calendar orchestrating more than 600 meetings involving Marketing, Sales, Finance, Forecasting and Manufacturing and Field Saleso Acted as matrix manager to 50 administrative assistants, implementing ways of working and processes to improve time efficiency and cost effectivenesso Performed full spectrum administrative duties including complex calendar management, domestic/international travel arrangements, financial data management, drafting correspondence and expense reportingo Organized President’s personal activities including but not limited to preparation for key engagements, management of two households, personal finances and travel arrangements

o Performed full spectrum administrative duties including calendar management, domestic/international travel arrangements, financial data management, drafting correspondence, expense reporting and creation of purchase orders

On-camera and voice over acting including more than fifty film credits (voice over), national and regional television commercials (voice over), co-hosted weekly magazine series (television), industrial training videos (on-camera), spokesperson (television, voice over).Clients include Kiehl’s Since 1851, L’Oreal Paris, Essie, RJ Reynolds, Captain D’s Seafood, Garden Ridge Pottery