Creating and submitting daily reports to HR business partners and operations managers to create a positive employee experience while improving the facility’s communication, metrics, and productivity. Committing to being the Earth’s Best Employer by assisting associates with employee relations inquiries such as, attendance, policies, and accommodations; in-person or online submissions.Core leadership principles: Customer Obsession. Earn Trust. Deep Dive.

Develop processes, procedures, and analytics reports for cross-functional teams, new hires, management, and stakeholders to improve tools and systems, determine values, establish a mission, and plan for short and long-term goals through on-site or virtual meetings resulting in longevity of the company and highly valued contracts.

Adhering to regulations to comply with accounting and DMV codes for wholesale transfers. Disclosing vehicle history reports to determine the value of the vehicle. Finding solutions for every customer and creating processes for the department resulting in a high conversion rate of leads to transactions completed.

Exercising DMV skills acquired to complete all title documentation for the enterprise. Adding titles into inventory, posting trades into accounting, and coding checks for receipt. Simplifying the transaction process for stakeholders to supply them with titles which generated approximately $250,000.00 in receivables during my employment.

Exhibiting strong knowledge of in-and-out of state Department of Motor Vehicles’ laws by examining title transfers to full accuracy and conformity to the state’s requirements. Processing an average of 120 titles daily, while simultaneously assisting buyers and sellers via email, phone call, and Skype with all uncompleted/ missed tasks staying under 10%. Single handedly assisting all Spanish speaking/ international partners. Discussing processes that helped the team adapt to continuous change as the company expanded.

Creating and managing the company’s first title department that serviced 70+ title loan offices. Managing all DMV services for 30+ company fleets and onboarding new clientele. Designing employee recruitment, staff evaluations, and training programs. Overseeing fiscal reports and finalizing monthly audits to certify monetary profits surpassed all costs.

Becoming an expert in all DMV requirements to process registration renewals, transfers, credential replacements. Utilizing skills in quoting, endorsing, and improving insurance policies for consumers. Decoding fingerprint data, electronically and physically, to the Department of Justice and the FBI.