Kimberly Smith Email & Phone Number

Colorado Springs, Co, Us

Unfortunately fell victim to layoff

Remote

Job duties include obtaining and interpreting recorded statements, police reports, witness statements, additional data as necessary to determine liability and scope of repairs for homeowners claims. Reviewing and determining coverage and sending partial and full denial letters within the scope of the department of insurance regulations. Establishing inspections as well as writing estimates using Xactimate software.Establish and maintain rapport with current and potential clientele exhibiting exemplary customer service.

Obtained and interpreted recorded statements, police reports, witness statements, additional data as necessary to determine liability outcomes then wrote persuasive arbitration arguments utilizing the evidence obtained. Handled complex high-dollar arbitration filings maintaining a minimum 50% win ratio.Collections of over 6 million dollars.

Analyze and file claims for inter-company arbitration via Arbitration Forums and the Total Recovery Solutions platforms.

Louisville, Kentucky

Job duties include utilizing critical thinking skills to mine and analyze data while working within scope of Department of Insurance regulations. Obtaining and interpreting recorded statements, police reports, witness statements, additional data as necessary to determine liability outcomes. Establish and maintain rapport with current and potential clientele exhibiting exemplary customer service. Analyze and track statistical data to establish and clearly define areas of potential growth and areas of improvement within organization utilizing internal continuous improvement models. Identify, evaluate, and settle, minor first-call injury claims. Help to establish community outreach endeavors as a part of Allstate's Helping Hands team including but not limited to fundraising and item drives. I was the managerial back-up, Helping Hands Team Co-Lead 2015, RCPS Team Member 2016-2017.

Jacksonville, Nc

Management of day-to-day operations for statewide telepsychiatry program that services 12+ Emergency Departments throughout North Carolina as well as outpatient services in the coastal region.Duties include supervision of 10+ staff members, scheduling, statistical analysis, ensuring compliance with national/state/local regulations, acting as company liaison/public relations ambassador to both established and potential clientele. Duties also include working with Program Director, CEO, and information technologists to ensure seamless implementation for oncoming service cites.

Jacksonville Area, North Carolina

Initially began this position doing solely initial intake assessments for psychiatric patients in an outpatient setting, gathering background information, family history, current symptomology, etc. Concurrently assisted in the development of internal/external policies and procedures for telepsychiatry project which is currently utilized to perform psychiatric assessments using a two-way, real time, interactive audio and video network that is encrypted for confidentiality.

Carteret County, Nc

Mobile Crisis Community Responder- Acted as county-wide first responder for de-escalation of crisis episodes in mental health field. Assisted in creation of Person Centered Plans, Educated clients on crisis prevention techniques, provided community resources and facilitated assistance with inpatient psychiatric hospitalization when necessary. Gained education and experience working underneath psychiatrists as well as built successful working relationships with emergency department physicians, law enforcement, and state funded services including the LME (local management entity)

Wilmington, North Carolina