• Established and executed Business Plan • Created all print, digital and PR marketing from scratch, including social, news media, flyers and tent cards• Prepared complex financial instruments, including forecast balance sheet, budgets and P and L• Implemented Five Star customer service strategies and service blueprint• Planned Community and National events and leveraged them in the press• Provide Five Star Service

• Established, implemented and successfully re-branded an inpatient/outpatient rehabilitation program• Built and inspired a team of over 20 therapists, hired and managed this team of therapists creating and providing 5 star service resulting in a record of 100% patient satisfaction from patient surveys• Increased out patient census by 800% within three quarters• Responsible for marketing; brochure design, Uniform design, press releases and events• Developed a Marketing/Press… Show more • Established, implemented and successfully re-branded an inpatient/outpatient rehabilitation program• Built and inspired a team of over 20 therapists, hired and managed this team of therapists creating and providing 5 star service resulting in a record of 100% patient satisfaction from patient surveys• Increased out patient census by 800% within three quarters• Responsible for marketing; brochure design, Uniform design, press releases and events• Developed a Marketing/Press Contact list (over 50 contacts in Wisconsin)• Increased productivity by 34% overall• Developed a weekly report and presentation with MDS and analytical data on every patient (Over 75 patients)• Collaborated with other departments, (nursing, medical director, social work, business office etc.) presenting all data, budgets and forecasted goals, safety procedures • Created and attended events including area chamber meetings; lunch and learns with local MD’s; and booths to promote and introduce a new aquatic therapy program and community awareness• Community Advisory Board, USASBE and BIZ Starts event participant• Proficient in RUG Management, and Patient Scheduling- weekly patient reviews • Familiar with Medicare rules and regulations as well as State regulations Show less

• Established, implemented and evaluated Patient Reports creating a model for the Journeycare Follow Up , Nursing team and Statistical Reporting Department.• Composed new procedures to effectively increase the success rate of admissions by 30%. Effectively demonstrated the ability to be a key team player while maintaining independent, forward thinking.• Developed an Amplicare format for corrections and follow ups. This report continues to be utilized and distributed throughout the… Show more • Established, implemented and evaluated Patient Reports creating a model for the Journeycare Follow Up , Nursing team and Statistical Reporting Department.• Composed new procedures to effectively increase the success rate of admissions by 30%. Effectively demonstrated the ability to be a key team player while maintaining independent, forward thinking.• Developed an Amplicare format for corrections and follow ups. This report continues to be utilized and distributed throughout the Intake department and upper Management daily.• Promoted a strong sense of teamwork and leadership while utilizing strong analytical and organizational skills to streamline departmental workflow.• Displayed compassion and understanding for patients and their families while directing them toward the most appropriate levels of care.• Established a professional rapport with coworkers, medical staff, management and most of all the patients and families. Show less

Collaborated with Therapists and office staff to provide the highest level of care possible.Participant in the "Strive For Five" patient Satisfaction Team – collected and reviewed Press Gainey Surveys for trends and service recovery opportunities. Survey results improved over a two year period by 40%. Implemented employee education and incorporated the Mission, Value and Philosophies associated with the "Advocate Experience."Trained, Supervised and scheduled staff. Maintained and… Show more Collaborated with Therapists and office staff to provide the highest level of care possible.Participant in the "Strive For Five" patient Satisfaction Team – collected and reviewed Press Gainey Surveys for trends and service recovery opportunities. Survey results improved over a two year period by 40%. Implemented employee education and incorporated the Mission, Value and Philosophies associated with the "Advocate Experience."Trained, Supervised and scheduled staff. Maintained and updated the productivity reports.Cardiac Technician - Cardiac Unit SecretaryCertified Cardiac Technician, monitoring patient’s cardiac episodes and interpreting their rhythms;Identified patients at risk and notified Doctors and the supporting staff of findings; Multi tasked under pressure.Very involved with patient and family contact and communications.ER Patient Intake:Patient contact, registration and bed assignments on the overnight shift; often dealing with crisis situations and limited staffing overnight.Strong teamwork and patient and family services required.Schedule and order patient labs and procedures. Show less