Kimberly Springsteen Email & Phone Number

Proof is revolutionizing service of process.Proof is a legal technology company that has created a powerful web-based platform to instantly connect law firms with independent process servers nationwide. Law firms can create electronic serve requests 24/7, receive live updates, see mapped verification of all attempts, and connect directly to servers via our Live Chat feature. Proof’s technology provides electronic time and date-stamped proof that your serve was performed successfully plus a notarized affidavit from the server. Proof offers 1, 3 or 10 day service nationwide as well as internationally.

United States

We turn your customers into raving fans. We design, build, and operate customer experiences to help online businesses scale.Provide online chat support via Crisp Chat to 40-50 clients per day regarding Platform usage issues (e.g., general customer support, and Tier 1 Technical Support). Consistently maintain an average chat rating of 4.2 out of 5 by efficiently delivering responses and solutions to client requests and inquiries via chat and email.Collaborate with teammates to create, edit, and maintain accurate frequent-issue documentation and knowledge base. This data is used for both employee reference and for training future employees.Escalate Tier 2 Technical Support, Sales Opportunities, and high-priority customer service issues to appropriate teammates through Crisp, email, and Slack.

Lincolnton, North Carolina, United States

Maintained, ordered, and received all materials and tools needed for daily operations of the manufacturing department while tracking said activities via Zoho Purchase Order and Inventory systems.Collaborated with the Sales and Production teams to provide order status updates to inquiring customers via phone and email.Prepared and documented paperwork for international shipments, including Commercial Invoices, Fair Trade Agreements, and Shipper’s Letters of Intent utilizing Microsoft Word and Excel.

Lincolnton, North Carolina, United States

Managed all warehouse operations, including order processing, fulfillment, inventory and order tracking, quality control, and shipping preparation.Trained and managed a team of 5 employees to execute fulfillment center processes, utilize web-based applications (Microsoft Teams, Shopify), and manage the flow of customer orders through multiple sales channels.Addressed and resolved customer service issues across multiple ecommerce sites quickly and efficiently.

Charlotte, North Carolina, United States

Consulted with customers via phone and email to schedule appointments, provide estimates, and assess their overall relocation needs.Served as a liaison between the company and the relocating customer to ensure a constant line of communication is open throughout the move process to provide the highest level of quality service to the customer.Collaborated with multiple internal and external stakeholders to ensure timely, efficient, and professional completion of each designated service.

Newton, North Carolina, United States

Loaded goods onto trailers for distribution to Target Stores, ensuring quality of products distributed by thoroughly inspecting goods throughout the loading process.