Kimberly Waldack Email & Phone Number

Minnetonka, Minnesota, United States

• Directly managed 200 claims for client with key responsibilities including form reviews, approvals, denials, outbound calls to customers regarding leave status and communicating ADA accommodations between employers and employees.• Determined disability by comparing functionality with job description by reviewing medical information including physician statements and medical records to establish claim action plan.• Ascertained optimal recovery duration based on medical guideline criteria and set forth return to work expectations through proactive case management.• Attended scheduled medical roundtables with clinical staff to present clinical trigger documentation to drive claim management.• Assisted with disability backlog for various teams on multiple clients to ensure service level agreements are met within organization.

Minnetonka, Minnesota, United States

• Responsible for 5,000 – 10,000 COVID-related claims for client and became the point of contact for all COVID-related inquiries to colleagues.• Managed a team of 20 individuals and severed as a mentor/leader among peers. • Worked directly with operations managers and process improvement specialists to troubleshoot various leave and pay issues to ensure a seamless experience for customers.• Completed 200-300 tasks per day, which included form reviews, approvals, denials, and return calls.• Proactively communicated with client employees, client representatives and all related internal stakeholders as needed.• Met directly with operations managers to provide insight and assisted in creating operation processes.

Minnetonka, Minnesota, United States

• Actively managed over 250 - 300 FMLA claims.• Effectively complied with federal laws and regulations.• Provided high quality customer service by demonstrating compassion and professional competency.• Reviewed FMLA paperwork, worked directly with client’s payroll to process pay, and supported other colleagues with task backlog.• Made outbound calls to communicate claim status, scheduled payments, as well as incomplete paperwork delaying approval of leave to customers.• Supported disability case managers with backlog to meet client service level agreements.• Assisted customer service representatives in resolving various claim questions and issues.

Minnetonka, Minnesota, United States

• Answered incoming calls with vast knowledge of client procedure to ensure significant customer satisfaction and quality assurance.• Initiated new short-term and FMLA claims while guiding customers on leave of absence process.• Aided in creating training documents and client resources.• Trained new employees on client process.

• Assembled, reworked, and disassembled units to meet production schedules using hand tools, powered hand tools, and basic electrical instruments.• Welded soft polymer materials.• Assembled units using procedures, schematics, bill of materials, mechanical diagrams, and work instructions.• Collaborated with engineering team to create and update work instructions and redline procedures.• Monitored stock levels of bulk materials and reported when stock levels are low.

Eden Prairie, Minnesota, United States

• Trained on multiple lines to manufacture various industrial humidifiers and accessories.• Implemented numerous 5S+1 activities to improve workflow throughout various assembly lines.• Cross-trained in shipping/receiving department as well as material handling.• Accurately received product as well as picked and packed parts to be shipped out.

Eden Prairie, Minnesota, United States

• Pulled and packaged all customer orders and work orders needed for production • Verified correct part number and quantity of orders Cross-trained in shipping/receiving department as well as material handling.• Unloaded freight trucks and documented any damage.• Received production parts and proper placement in inventory using Infor Distribution SX.

Plymouth, Minnesota, United States

• Received production parts and ensured proper placement in inventory via Sage software.• Unloaded freight trucks with use of power jacks and forklifts.• Participated in regularly scheduled cycle counts, part picking for work orders and annual inventory.• Cross-trained in material handling and kitting.• Brainstormed and implemented 5S+1 concepts to optimize warehouse space and improvements in picking parts.

Victoria, Minnesota, United States

• Organized client’s daily reporting.• Implemented a filing system for client information.• Assisted bookkeeper and accountant in miscellaneous work.

Shakopee, Minnesota, United States

• Re-worked damaged units and components.• Assisted production to meet daily goals and troubleshoot various issues.• Created and revised production procedures and training documents.• Conducted daily cycle counts, ordered parts, and recorded scrap via Oracle to ensure accurate inventory.• Trained employees on complex processes with emphasis on quality.• Assisted engineering with miscellaneous tasks to ensure product quality.• Conducted routine safety walks with engineering team.

Chanhassen, Minnesota, United States

• Responsible for managing 10-15 employees over two assembly lines.• Wrote schedules for team and became point of contact for assembly issues.• Assisted technicians with routine machinery maintenance and assured safe operation.• Conducted weekly safety walks with managerial team.• Lead a team of 10 employees to create training documents using production procedures.• Trained new employees on workstations with emphasis on quality and safety.• Implemented numerous 5S+1 activities to improve workflow throughout various assembly lines.• Assisted engineering in detecting root causes of defects and troubleshooting production issues.• Received safety award due to detecting a safety concern with an industrial lathe, in which engineering installed a spigot to avoid operator burns.

• Trained on multiple lines to manufacture various pressure transmitters.• Became one of the first “flex” instrument builders which rotated to different production lines on a weekly schedule.• Cross-trained in sub-assembly, material handling and shipping/receiving.• Received an “Excellence in Quality” award for identifying a defect on a unit during packaging after 3 stations of inspection.• Cross-trained in shipping/receiving department as well as material handling.