Kimberly Walker Email and Phone Number

Implement and rollout new Enablement application functionality. This includes audit of previous sales enablement system, managing migration of content and building the new system with delivery logic, integrations, and content management for a seamless roll out to the Field.Negotiate contract details and feature access in the renewal process.Lead integration efforts with Sales tools to deliver the need for content in the business workflow, i.e. Salesforce, SalesLoft, Gainsight.Create prescriptive delivery logic within the enablement system to deliver the right content at the right time in the CRM platform opportunities and accounts.Restructure and enhance the Enterprise Taxonomy to align with business strategy, simplify tagging process and improve findability for end users.Define and manage users, groups, permissions, and overall access control to Enablement Applications with auto-provisioning setup and manual license management process.Facilitate and lead working sessions with cross functional departments to deliver ongoing Governance meetings.Execute periodic reviews with key program and project stakeholders.Define project scope and system solutions covering client needs.Continuous improvement efforts by creating change management guides, adoption plans and communications.Collaborate with system’s CSM team to deliver best business value with system capabilities.Design and develop analytic dashboards to assist in maximizing the impact of Enablement solutions and target content strategy.System guidance and support to end users, material contributors, and supporting SME communityCreation of training materials and continuous enablement efforts, live demos included.Manage system structure and documentation in one central location for knowledge sharing.Create onboarding structure and provide guidance for new team members.

Team lead for Management of Cvent database including: Maintenance of Sales Portals, Speaker Portal, Website Templates, Administrative Settings and Defining all levels of user permissions.Develop reports using management tool to review and analyze outliers of a process for further refinement to improve the process.Develop workarounds with Cvent event management tool to serve as a course content management system for Sales events.Direct collaboration with project stakeholders of IMS rollout: business requirements, timelines, responsibilities, collaboration.Work cross functionally with all departments as a BPS power user to view/update ongoing projects and work towards a seamless use of all systems within the company .Facilitate training sessions during sales onboarding process to provide guidelines and direction on how to use the Education Portal tools and how to request an event through the system’s set up and articulate benefits of these events to the Sales teams .Creation of SOPs for the EDU/Sales team, followed by communication and new trainings sessions.Manage and Execute 200-300 Education programs across the country.Negotiate and manage venue selection, F&B and A/V.Train and develop new hires in the Education Department.Budget Activities: tracking all programs, allocation to IOs and HCP for Sunshine Act, PO requisitions, post-program analysis and reconciliation.Post Program evaluation analysis including ROI, revenue recognition and attendee reconciliation.

Partner with assigned Sales Regions to improve business results and achieve sales goals through lead generation (sales calls) and education event coordination.Ensure seamless execution of Regional Education events.Drive attendance and registration to Straumann branded events. As well as partnered education programs, such as the Institute for Comprehensive Implant Therapy (the ICIT), ITI, Customer Experience Events, Spear Study Clubs, ProArch launch education.Maintain company continuing education accreditation.Manage education inventory and event creation process.KPIs: Regional sales goals achievement, including annual regional net sales targets, outbound call activity success, CRM Excellence, Education OPEX management, and ROI success.

Assisting the operations manager is my number one task, this includes:- Assist in scheduling including: Edit and reconcile employee schedules by managing availability updates, requested time off, pre-schedules, and ensuring that all associates times are keyed in, - Hiring: Execute interview process for new hires, follow-ups and reference checks, job offers and conducting orientation for new associates.- Cash Office: Balance daily receipts in accordance with Company guidelines and policies, tracking of variances

As a key carrier, I assume responsibilities similar to those held by management. Responsibilities include:Oversee Human Resource records and systemsAssemble store meetings with a sizable amount of AssociatesCommunicate effectively with Management and store associates, including dissemination of information in a timely and consistent mannerEdit and reconcile employee schedulesManage a team of merchandise associates to ensure the best store experienceTime ManagementManaging the production of merchandise associates to ensure all tasks are completedTraining and developing associatesAnalyze sales and department summary reports Handle escalated customer issues

Responsibilities:Manage a team of merchandise associates to ensure the best store experienceTime ManagementManaging the production of merchandise associates to ensure all tasks are completedDetermine most profitable store setups based on reportsOrganize and create new and on trend visual displaysProvide excellent customer service in store and over the phone