- Managed various critical functions for a fast-paced Market Research start-up, including day-to-day Product Operations, Strategic Services Operations, Data Privacy, and IT Technical Support.- Supervised 4 Operations team members and multiple panel vendors responsible for the processing and delivery of quantitative and qualitative market research projects.- Led 2 website redesigns by managing cross-functional teams of 8-10 members and multiple vendors.- Spearheaded the deployment and provided IT Technical Support for various IT and Cybersecurity tools. - Managed the regional product expansion by scaling existing processes to accommodate double the processing requirements.- Analyzed and documented current operational workflows, introducing new quality controls, and addressing efficiency gaps to deliver value-driven, high-quality, and on-time results to our clients.

- Processed client onboarding requests by configuring client-specific market research community websites. (Proprietary software)- Provided outstanding helpdesk support for proprietary online community software, troubleshooting technical issues for internal and external customers and facilitating Data Subject Requests (DSAR). (Zendesk)- Programmed complex surveys to collect critical data for quantitative and qualitative market research projects. (Confirmit, various 3rd-Party Tools)- Revamped process documentation, resulting in increased project processing efficiency.

- Technical Leader mentoring, training, and assigning client projects to over 15 Technical Analysts in the US and Czech Republic.- Evaluated client reporting requirements for complexity and feasibility, providing suitable alternatives where available.- Designed customized employee survey reports using various reporting tools to provide global businesses with high-level employee survey results. (MS Access, Advanced MS Excel Formulas, VBA)- Led the successful implementation and testing of a new online employee survey and reporting platform, contributing to the company's additional revenue of $700K. (Questback, Confirmit)- Managed survey system vendors by ensuring acurate delivery and timely support of purchased products. - Contributed valuable insights as a subject-matter-expert to the Operational Excellence committee, dedicated to enhancing project processing efficiency and quality.

- Instrumental in high-profile Circuit Cost Reduction project saving $10M by developing a system to track the installation and decommission of critical network equipment at over 2500 locations across the United States.- As SQL Server Database Administrator (DBA) successfully migrated and normalized 4 Microsoft Access database applications to SQL Server.

- Researched, interpreted and enforced Arizona State Transaction Privilege Tax laws to non-compliant businesses.- Designed an Microsoft Access database to track information and revenue for all Bingo Halls in the state of Arizona.

Second tier customer support for a national call center. Resolved escalated issues including customer complaint documentation and the tracking of time sensitive packages. Monitored call center representatives, providing feedback and re-training when necessary to ensure quality customer service.