Kimberly Stokes Email and Phone Number

• Customer advocate and relationship manager for existing Enterprise accounts• Manage portfolio of $5M ACV (Annual Contract Value)• Work closely with account managers and sales team to cultivate business opportunities• Foster cross-functional collaboration between clients and departments within Cvent: Sales, Client Services, Technology and Marketing• Experienced in client escalations, client temperature monitoring and contract renewal to prevent churn• Maintain strong advisory relationships with key client stakeholders to significantly impact usage and adoption• Manage global initiatives and the implementation schedules for Fortune 500 client’s Global Strategic Meetings Management Program (SMMP)• Created strategic account plans that support customer’s overall global strategy and success objectives• Ensured that best practices are introduced, developed and observed• Document, recommend and manage the development of internal processes to ensure successful engagements during and beyond the implementation stages• Oversee new product and feature deployments/migrations, ensure timely implementation• Liaise with technology team regarding platform enhancement requirements• Coordinate and/or conduct product training• Internal expert and trusted advisor on solutions that relate to process and achieving customer goals

• Managed and trained the Goldman Sachs event build extension teams in Chennai, India; Shanghai, China and Hong Kong, China• Developed and implemented procedural training manuals• Conducted cross divisional training sessions• Created and tracked key performance indicators • Consistently managed and reduced customer complaints• Responsible for management of global Goldman Sachs events• Nominated for and won StarCite Trailblazer Award• Created and maintained standardized online registration websites and mobile applications to support theGoldman Sachs Event Management Department• Ensured proper content management and branding of each event’s promotional pieces both online and onsite• Developed and sent event invitations and follow-up notices• Distributed attendee registrant reports and year-to-date comparison reports to Goldman Sachs management• Responsible for firm wide compliance tracking of external client spend• Executed onsite registration process related to each event

• Coordinated Goldman Sachs Event Management Database • Validated event budgets with finance department• Prepared divisional charge back reports• Created and distributed Goldman Sachs event calendars • Proofed registration websites and client focused marketing materials• Trained new hires

• Supported Goldman Sachs Event Management Department• Coordinated conference marketing materials• Responsible for procurement of event supply orders• Sourced marketing supplies• Logged time billing information• Facilitated team meetings

Consulted with Carlos Santana Management Group:o Designed and wrote Licensing Handbooko Created Brand Guide Book for Licenseeso Created PowerPoint presentations for potential licensees● Prepared fragrance extension presentations● Coordinated and executed all aspects of corporate branding workshops